I was browsing golfmkv this morning and came across this thread about dealership surveys. I never use dealerships so I am ingorant in this area, but does Nissan 'blacklist' customer cars for turning in a bad survey if you have a bad experience and actually tell the truth?

These guys are afraid to return a survey if they had a bad experience.

http://www.golfmkv.com/forums/showthread.php?t=135422


Discuss:

 

No the dealer will... Car companies judge a dealer on the those surveys.

 

I started using the local Nissan dealer because they had a factory trained who specialized in Zs. The recent management change stopped that practice, and the last guy who changed the oil in my car was a dropout from the local tech school program. We remembered each other because I had done a weld repair on a pickup truck bumper for him when he was at the school.

I may start doing the routine maintenance myself. I can probably do it just as well as a tech school dropout. Or, I may just take it to the school, and let the guys still in the program work on it.

I'd have a hard time judging the dealership service. I haven't had any issues with my Z. So far they seem to do a good job on routine maintenance, they're friendly, the cost is reasonable, and they're about a mile from my house.

I give them high marks on the surveys.

 

^Dude its key... I service my Z at the Lexus dealer I worked at forever and I get surveys from Toyota for my Yaris(yes i drive a Yaris too). If you ever write a bad survey, you'll never get any type of breaks or preferential treatment.

 

who actually takes the time to fill out "dealer surveys"????????????
I'd keep it around just to wipe my a$$ if needed.


I do however know that during the beginning of the "EVO" trend mitsu was sending out surveys to owners who then filled them out telling them everything they had done to the vehicle. From what i heard not 100% on it many guys had there warranties voided because of that.

Never heard anything about any other make or model of cars.

 

^Impossible... you can't void a warranty b/c of not filling out a survey. Each dealer in an area belongs to district... in my case it was SET(southeast toyota), the way it worked was their was numerous dealers in the district and the surveys are what made a dealer better than the other. Toyota corporate would look at those and based on that is how they're ranked in the district. Dealers/service centers would get perks for being the best and crapped on for being the worst.

 

I reread your post... ok what person in an Evo doesn't do a 4k clutch drop? I cant think of many... sooooo lets say person A always gives excellent surveys for service and person B bitches and complains about things. Both A and B come to the dealer b/c they're having transmission,transfer case, and or clutch problems. Person A will get preferential treatment not only is he a paying customer... he pats the service dept with the surveys and they finish the work under warranty. Person B will get scrutinized until the dealer finds cases of abuse/neglect and they're not getting ****. It's really that simple and unfortunately thats how it works... I've seen it time and time again.

 

was that to me? If it was, i said they "filled" them out stating what they had done as far as performance work.

 

^Oh thats just stupid... that would've ended with a lawsuit. I'm not saying I dont believe you but damn man.. wow.A warranty is a legal obligation from the car company. If the car company voided the power train warranty b/c you added a BBK which would suggest you "race" the car... they're would be legal ramifications. The burden of truth lies with the manufacture. One thing that is fact though is that if you damage your oil pan and your dropped... your paying for a new oil pan, that just makes sense.

 

Well like i said im not 100% on it, but from what i heard they voided certain things due to what was done,put on and or taken off of the vehicles that was stated. I do remember a few evo 7 and 8 guys always arguing about it.

 

You will be denied free coffee in the waiting room.

 

Dealership FTMFL