And that does not excuse him from not being responsive to customers.

 

I had a smooth transaction... I've bought 2 lips from him.

 

He's been in contact with me about the Mines front CF lip. You need to ask if it's in stock before ordering. I found out this was 3 weeks out so I'm waiting patiently.

 

If you could email the guy and ask him what is up with my order. And also tell him this will determine future business with him as well.

 

So after countless emails and phone calls with no reply I am done with this company. Seeing as many of us have been burned by this company I say we speak our minds to someone who can do something about it.

https://odr.bbb.org/odrweb/public/complaintlink.aspx

Go here and file a complaint on evo-r.net if you are as dissatisfied with how they treated you. If they aren't good at doing business then they shouldn't be allowed to do business at all. The customer service is purely unacceptable in this day and age. I mean they can't even send you an email which would take a whole 5 minutes of their day.

 

Hang it up man.. you said its been two weeks.
I do agree w JAM3Z, its not cool, but it is what it is. Make a choice and move fwd.

Some of the guys said theyd help you out.. Im sure they will.
sit n wait it out. Please.

I dont even really know Jay, but cmon.. its custom parts bro. Youll feel bad if you find out his mom passed away or something crazy this week or something.. not cool to be in the dark, but it happens. Were saying hes usually 50/50 on stuff, but no one looses thier $. Youre in controll of that anyways.

Its super simple, if you dont get a reply, track your emails, print em and fax them to the agent at your credit card company. They will issue a refund to you within 24 hours and contact the vendor themselves to recover the funds. Its reeealy easy. I work for a bank man.

Your thread topic was about evo r experiences ( not " is it ok for a vendor to not call a guy in 2 weeks or not".. cuz of course its not ok), and as you can see, most replies are mainly positive, and there are also some posts to support your bad situation as well.. blend them together and decide what you wanna do.

see the smile? thats me trying to add "IMHO" and help out is all.

 

OP - you started this thread two days ago. Today, you start another one on the same subject. Apparently you don't understand the old adage "patience is a virtue".

As we all pointed out in this and other threads on Evo-R, Jay is nortoriously slow in responding. I waited weeks just to get a price from him then at least two weeks for it to be shipped.

BTW, the BBB is useless when dealing with web based companies.

 

Not responding to emails isn't a good business practice but those who waited for their things... got them. You can't throw money at someone not knowing if their product is in stock and expect them to crap them out for you, especially knowing it comes from another source. Jay will come through, just not in the time frame you wish sometimes... he's not going to take your money and run.

Tony at Cfcreations does really good work too... I've had a set of track headlight covers done by him and they were spectacular. The only advise I can give you is sometimes you need need to patient.

 

concur fully.. your clowning a site sponsor over a very small potatoes deal.. which in this case im sure the mods are quite tired of. Patience? Appears you have none. Calling mom ( BBB) seriously? WOW. And youre correct Dave about the internet biz thing..

Karmas a b#tch man.. someones gonna call your number one day too.. im sure youll hope they are patient w you. If the guys not emailing you, woudnt it stad to reason hes on vacation on somehow indisposed? Its one dude. This is not AMAZON.COM man.

if you were a baby, id shake you bahahaha. jk. thats terrible.

But regardless, Nice way to introduce yourself to the forum community w a post count of 7 all pertaining to this topic.

K, im out, unsubd, dont want another email out of this thread..
btw DAVE...close this thing up before this guy gets fully fried. Have mercy..

 

I agree that being patient for custom pieces is okay and I could wait a month if needed. I also know that when something is not in stock that it can take a while to get those pieces from the distributor. All these things I could have been overlooked with one small thing.

An email keeping me up to date on what is going on.

Here is something that would have stopped me from requiring a refund and also reporting him to the BBB.

"Hey I just wanted to you know that ___________ is on back order. I will let you know when I get the part or I hear something. Sorry for the delay"

OR

"I recieved your order for the carbon fiber interior kit. I thought I would inform you that you will receive your parts in ___________ day/weeks because they are custom parts and require time to make. I thank you for your patience. Have a great day."

I have recieved nothing and this is after asking what the status of the order is. And I shouldn't be asking him anything, he should be keeping me updated at least weekly if he expects the product to take a while to ship. That is just simply good business and will always keep a customer at ease or satisfied. From my point of view the guy is ignoring me or just blowing me off.

 

I'll get in touch with them. Hopefully they will more forthcoming with email responses if I have a question.

 

 

dude just get your money back

 

Why'd you go with a screen name that is phonetically pronounced "Bum Can 101."

At it is actually called the planet of passing which has meaning for me. I guess in *** butt school you can keep giving shitty business men a fair deal with no repercussion for treating the customer poorly.

 

OP, ask Jay for a refund, contacting the BBB probably won't help your situation.

Of course it isn't, just giving my input. I too had to wait forever for something I ordered and when it arrived it was already damaged.

Jay was able to workout something with me and was fair in the process so I would order from him again.

 

Here's an idea. I run a business. I do my best but have people come to me and complain about the same thing.

Solution.

Address the big complaint and further my business.

This guy will always be small time thanks to his lack of customer support. It is probably the most import thing when it comes to online businesses.

Perfect example.

I order the 4.083 final drive kit from www.z1auto.com on 21Jun11. I have yet to recieve it as of today which is 13Jul11, but because they alway answer my emails within the same day or the next day I have patience. I am not upset because I know that my order is on the plate of business. An email saves them from me contacting the better business bureau and requesting refunds. Believe you me, I would much rather have the part than the money. Being patient is part of the game.

His customer service is purely unprofessional. Maybe if you all who have bought from him earlier were more proactive about your grievances and requested refunds for his shitty business he might learn his lesson.

 

By the way, the day I posted my complaint on paypal I got a refund. So apparently the guy does check his computer daily and not every now and again like some of you stated. He just chooses to ignore "petty" customers. Speak up for yourselves! No one else will.

 

Glad to see that your got your money back... contact Tony to get your stuff custom wrapped.

 

If you got your money back why did you still want me to contact him for you?

 

I'm waiting for his stock of Mine's CF lips to be replenished. Now I'm kinda worried to even do business with him.