attitudes like some in here i can see why some of you dont see good service....there are excellant reviews of nissan service departments in here and then right under the excellant review there is a poor review from the same place

what do you think thats from?

customer attitude

treat the advisors like you need their help and not like your some arogant sob that deserves special treatment because you have a
350z (which by the way is by the way an underpowered sportscar) i have owned 2 because its the most for the price....but in no way is it something special and neither are you...
you should be treated just like any other customer what walks in the door weither you own a z or a cavilier that was bought on the used car lot...actually you want to get down to it the guy in the cavilier deserves better treatment...the used car buyers make the dealership more money...so they deserve special treatment..i mean if i was to use the tinking that some of the guys in here that think spending 30k on a car means something...



anyhow go in asking for help and not demanding things and you will see alot better results

 

"we own z cars thats no differant than owning a yugo..."


jesus, i can't get over that one. think i might make this my new sig.

 

"because you have a
350z (which by the way is by the way an underpowered sportscar)"

Ooh, even better. i might even start a "wisdom from tony" thread. give us some more insight into the mind of a nissan service rep, please. i'm enthralled.

 

dude you spent 30k so what...you get the same treatment...you dont deserve better treatmen....

and if you demanded anything from me the only thing you would recieve would be directions to the exit....youll treat me the same way you want to be treated....
and as far as your latest comment with the yugo quote..obviously a simple minded *** that thinks they are special because they own a sports car would think you are better than the guy with the yugo

 

actually its from the mind of someone with common sense

if i came into your joband made demands...you would go nuts.....

you arent special...well maybe you were one of those special kids....you have the intelect of one

 

man, somewhere along the way, i guess demanding good service became taboo. that's ok. i'll take those directions to the exit, along with directions to another dealership. and like i stated earlier, with my dealer it's not 30K for one car, it's 60K for 2 BECAUSE OF GOOD CUSTOMER SERVICE. plus 5 years worth of maintenance. how much of that business do you think you'll get?

 

oh and by the way ask the guys in here that service with me if im an ***....i am very understanding and go out of my way to help the customers that show respect....

oh by the way.....my dealership does have loaners
but they are sentras so i guess you wold be above driving one of those.....thats ok though cause if you were ever in ricnmond for service...all of our loaners would be out

 

you arent special...well maybe you were one of those special kids....you have the intelect of one

Yeah. on the short bus they teach us special kids how a free market economy works. how the consumer gets to choose who he or she does business with. how businesses who screw their customers eventually fail. then after that we color and take naps.

 

don't worry. i promise i'll never be in richmond for service.

 

man whatyou dont understand is nobody wants your kind of bussiness

if you have no respect for the guy that is trying to help you ....then your bussines isnt wanted....

you demand great servise....
well we demand respect......

you are a nobody....you deserve to be treated just like anyone else.....

get a life dweeb....you are a true looser.....

i wasnt speaking as a service advisor i was speaking as a customer and z owner that knows im not above anyone else because of the car i drive

i bought a maintanance plan and i get loaners if i go to other stores than the one i purchased from....

if i stooped to you thinking then since i work for nissan then i should get prefered treatment over the regular customer right?
no i have the same headaches as everyone else...because im no more special than anyone else and neither are you

 

and as far as how we are at my store?
well we had a guy named dion that had his 01 maxima tranny rebuilt at priority nissan in charolette yesterday....he brought it to our store today because he smelt trans fluid...
priority damaged the right axle seal when putting it back together...he stopped at our store and i twisted his wording around and instead of making him pay 2 hours labor and 15 dollars for the part...i called nissan warranty and told them it was a defective seal and covered it under warranty...made the dealership 55 dollars(warranty only pays half hour labor instead of the 2 hours chilton says it takes....so i cost the dealership 130 dollars doing it as warranty instead of customer pay because the customer was respectful to me and understanding that i was trying to help him

 

but nissan service sucks ....as you said earlier.....

actually what sucks is having to deal with ******** like you

 

It really depends on the dealer ...

There is a Nissan dealership in my area that will give you a loaner irregardless of whether you bought a car from them or not.

It just makes good business sense to make your customers happy, because in the end it will result in "repeat business" and better yet, these customers will "spread the word" that they had a pleasant experience.

However, "respect" is a two lane highway ... treat your service advisor with respect and he will return it back.

 

"get a life dweeb....you are a true looser....."

"actually what sucks is having to deal with ******** like you"

Dweeb? ok, we're getting a little childish now. i'll admit, this topic has me spun up too (though maybe not to the point of calling people "dweebs"), so i'll be the guy who steps back, calms down and clarifies my point:

Demanding good service and being disrespectful are not the same thing. People bring their cars to the dealer and pay more for service because they expect BETTER service. if not, everyone would get their oil changed at quick lube (despite the magical nissan oil filter) and their brakes done at "big dan's brake world" or some crap like that. And you'd be out of a job.

Walk to the front of your own dealer. see what they're seeling. read the pamphlets. car dealers sell cars and SUPERIOR service. It's how dealers establish loyalty, repeat business, and good reputation. it's how car dealers stay in business.
wick3d350z doesn't feel he recieved good service. from what he's said, neither do i.

I don't storm into my service department pounding my fists and screaming at people. i'm actually pretty calm and friendly. but i will not cross my fingers, smile big, and hope that my service rep is in a good mood today so i don't get screwed. i've come there to PAY for service, not ask for favors. maybe they're not entitled by contract to do certain things, but going the extra mile is what's going to keep my business.

also, the whole sentra thing. I made that comparison because someone earlier had stated that the 350Z was a relatively cheap car, not worthy of the kind of service folks have come to expect from, say, BMW. you seem to agree with that view. i don't. yes, ideally everyone deserves the same service. everyone deserves GOOD service. but if there was no difference between the sentra and the Z, we'd all be driving S2K's, BMW's, and porsches right now, i suspect.

Me? i work in a job where my "customers" demand the best. DEMAND, not ask. i don't resent that. You? you say you've got loyal customers, even right here on this forum. i don't necessarily doubt that, but if you do, either they're dumb (which i doubt) or deep down inside you agree with me, and conduct yourself the same way at your job.

I hope i haven't hurt your feelings too much tony. i gotta say, the Dweeb thing may have scarred my self esteem for life. same thing with the special kid thing. i did get picked last for dodgeball a lot. oh well. in any case, i'm not going to debate this further.

 

i do see your point to an extent....but if you buy your car from one store then you should expect prefered treatment from another....i would service from the store i bought from unless there was an issue that leaves me with no other choice....

you should expect excellant service when you are getting your car serviced....but giving a loaner or rental for most warranty issues is not feesable as nissan will only reimburse the dealer for loners/rentals in certain cases....the dealer makes almost no money doing things under warranty and therefore cant supply people with loaners/rentals in alot of instances as they would loose their asses....

you got to walk on our side of the fence sometime to understand what we go through as writers....
but aside from a rental you should recieve excellant service and deserve it......but....the service writers and the dealership also deserves respect and shouldnt have to deal with customers demanding things extra because they feel they deserve it for one reason or another....
we could debate this for days truthfully

i have only been in the car bissiness for about 3 years but have been in all parts of it from sales and sales manager to parts manager and now service writer...i had to cut back the hours as it was causing a strain on my marriage...i have awards on my desk from all of those positions also.....you dont go as far as i have in the time i have unless you are really performing AND have the csi survey scores (customer service) not putting the customer first....
but still it all goes back to respect on both sides
sit in my shoes for a couple days..youll see what we deal with not stop from unreasonable customers to dealing with nissan on why something should be covered under warranty when nissan says it isnt...
i have and still do deal with service writers and other dealerships regularly as i have an 02 chevy avalanche and an 04 grand cherokee....
and you know what?
i bought extended service agreements on both of those vehicles
because i know with out it im not going to get the prefered treatment and free loaners and rentals...

sorry for the dweeb thing too....

 

i guess i see where you're coming from. and i was kinda instigating, i guess. my gf tells me i always do that during arguements. sorry.

 

lol yea the wife says the same....

 

LOL well i went back to get my car and it was still messed up...so the owner came up to me and offered me loaner...he said i heard you are having problems with your car...i said yes...offered me a rental and i told him it was ok i will keep it this weekend and bring it back...point being why didnt he do that in the begining? because his service department are ********....Nissan has ther policys..yes they do...but dealerships like that even if i didnt buy from them should still treat ppl like there own...what if i recomend a person to them? Now i wont......thats the difference...because in this small town and the base i am at..i can spread that fast...


Tony I did not once raise my voice to them...curse at them.i asked them please give me a loaner and they said no..i then ask for a explaination and they told me..i told them thats crap and walked away....

I do feel Nissan should change some policy...because of there part my car isnt running...and because of there part i am left without a vehicle...they should help there customer with a loaner and if they dont have one get them a rental..i was left to find rides everyday to work..i had to walk to food places...i really find that unexceptable....

Tony crap like this..blah.."treat the advisors like you need their help and not like your some arogant sob that deserves special treatment because you have a 350Z"

I am not an arogant SOB.,....you ****ing *****

I bet the owner offered me that loaner since nissan is sending me a customer form....OH NO!

Sorry for making the 30K+ comment...anyone with a nissan going to a nissan dealership should be treated the same...having to buy a prefered service plan is crap....ive owned acuras and never had to do that...got better treatment...Nissan needs to do the same for repeat buyers...otherwise i am not buying another Nissan....i will go with another...

 

I do feel Nissan should change some policy...because of there part my car isnt running...and because of there part i am left without a vehicle...they should help there customer with a loaner and if they dont have one get them a rental..i was left to find rides everyday to work..i had to walk to food places...i really find that unexceptable....<--------------------------------

that should happen no matter where you buy it ...Nissan should change policy for the dealership to call for auth to give it...

 

now if its a tire rotation....oil change...loaner isnt needed