How many of you have filled out the report card you get from nissan? I had a few gripes and I wrote them down, but, my wife said "you know, that info is going back to the dealer. And there is probably some coding that matches you to the report card". I thought about it and, truthfully, I was satisfied with their work, but had a few complaints. But the nearest dealeship is 40 miles whereas, this one is 2 miles. I didnt want to sour my relationship with this dealership in case I had to go back - so I ripped it up and tossed it. I just wanted to supply some constructive critisism, but at the same time I understand that business is business and a shitty report card adversely affects them. Any thoughts?

 

Did you voice your complaints at the time (when you picked the car up at the dealer, or during the service)? I think it's fair to give the dealer a chance to rectify any concerns or complaints you might have had directly, and then if you're still not satisfied let them know that the card will have your concerns.

 

No, I didnt want to screw up my relationship with the dealer. I didnt buy my Z locally, I bought it 450 miles away so, they're probably taking care of me as a courtesy. (My thinking)

 

Many dealers offer you a tank of gas (and in CA, ~$2.50/gallon ) for bringing the report card back to the dealership. You could've used it for some leverage... those cards mean a lot to them (as indicated by many members on this board ).

 

I see your point but, Im kinda the type of guy that licks his wounds and keeps on going.

I dont want to stay there and bargain for something, and, because of it, they put me on their shitlist.

 

I too am concerned the dealer will remember a negative review if I return the survey card. I gave them a great review for an oil change but declined to respond when several TSBs were not performed.

 

Im bringing my car in for warranty work on Monday. This is the second time. The first time I complained a bit on it and now after reading this thread Im thinking that maybe they know I complained about their service.

In any case, once this work is done on Monday and if I get a chance to say anything about them, Im going to complain again for their poor service and apparent disinterest in helping. I dont care if they put me on a bad list or whatever. I plan on travelling a little farther in the future to go to a better dealer.

 

Im bringing my car in for warranty work on Monday. This is the second time. The first time I complained a bit on it and now after reading this thread Im thinking that maybe they know I complained about their service.

In any case, once this work is done on Monday and if I get a chance to say anything about them, Im going to complain again for their poor service and apparent disinterest in helping. I dont care if they put me on a bad list or whatever. I plan on travelling a little farther in the future to go to a better dealer.

 

i am a dealer....if you put all excellant marks on it...and then put your complaints in the remark column it goes a long way....we need the excellant surveys....and when nissan sends the copy to the dealer the dealer really does address the comments made and your relationship is still in tact....

 

come one now...i got the tires for you....it just took so long to get them (reo40s are almost impossible to get here in va right now....they are 1 to 2 weeks out)

i just couldnt drive the car to address the rattles until i got your tires because the roar was so bad in yours and with the rain couldnt even hear the axles clicking

i told you id get you all squared away when you come back in....

take it easy on me.....

call me when your ready to get it back in

 

I always fill out the survey, especially since my dealership reminds me about 50 times how important the survey is. I therefore remind them how important it is for them to give me good service.

You keep saying you don't want to mess up your relationship with you dealer, but already you aren't satisfied with their service, so what good is the relationship anyway? Next time, you need to bring your concerns to them immediately (hopefully before you leave). You should of course be polite and try to understand their position, but most importantly you should have a good idea of what they can do to make it "right."

You don't need to get bitchy at them, but just let them know that you weren't 100% satisfied for these reasons, discount on your next oil change will fix that

Also, let them know that while you would like to continue going to them for service, there is no point if you can't trust their work.

Finally, the dealerships make bucketloads of money on service, so don't get the idea that they are doing you a favor by letting you take the car to them. There is no rule, etiquette, or principle that requires you to service your car at the same dealer you bought it from. Considering how people move around, that really isn't practical anyway.

So, while I can understand not wanting to make a scene about small things, at the same time you need to get little issues resolved right away so they don't fester or add up (like if you have additional small issues next time you bring the car in) and become bigger ones.

Just go in with a non-confrontational attitude, and you can get everything resolved. You might even specifically ask for a new survey so you can let NNA know how far out of their way this dealership went to resolve your issues (giving the dealership the hint that you'd like to give them a good review, but there are a couple things that need to be addressed first).

Anyway, maybe you don't need to bother with anything this time around, but if anything happens next time, you'll have several ways to resolve the situation.

Good luck!

Oh yeah, one last thing - if they ever start acting rude, or mean, or something like that, try to treat them as if they are always nice but are just having a bad day. My wife has a way of doing this with suppliers and co-workers, and is somehow able to get people who were ranting at her to apologize and then start helping (I know her tricky ways though, so it doesn't work on me).

-D'oh!

 

I've sold 5 cars to members on this forum..all have turned out to be great guys.....or maybe because of how cheap I've sold them