I just got off the phone with Chip. First, he clarified that the "rock chips" on the front of the car were in fact just bugs. He said that they did find the hole in the gas tank. He said that it was caused by the amp installation. He said his techs did note the aftermarket amp during their safety inspection prior to my buying the car. Chip tells me that everything probably would have been fine if the screw was never removed and he is unsure why I wanted it out, but that it is water under the bridge. He still intends to have the tank repaired by some professional radiator shop. I told him that I would not accept it without a full warranty through the dealership. Not the radiator place, but the dealership. He offered to split the cost of a new tank with me, but that would be splitting the retail cost. I let him know that the local dealer informed me that the list price on the tank is $460, but that the parts department cost on the tank is closer to $250. Again, here they're wanting to do some crazy repair to a potential MAXIMUM savings of $150 or less. Dumbasses. He also told me that one of the owners just flew back in last night and was supposed to stop by for a while this morning and he would run this by him. I should know more by 10:30 or 11:00am.

 

This is from Beaverton Nissan's Web Page.....it's about there service Dept.


Quality Care is the difference between buying the car you love and loving the car you bought. It's the commitment of Beaverton Nissan's service departments to provide you with the highest level of service and support possible. Our dedicated people and our state-of-the-art facility make Beaverton Nissan your first choice for quality service for your Nissan vehicle.

With Quality Care, your vehicle gets the treatment it needs from the people who know it best. Our technicians and service advisors are expertly trained. They use the best equipment and have the quality parts needed to keep your vehicle in top condition.

Quality Care Maintenance is fast, accurate, and competitively priced. It's the best way to protect your investment, maintain your warranty, and ensure that you get top dollar at resale. Don't take chances by taking your vehicle anywhere else. We look forward to seeing you in the near future

 

On Dealer-rater they got 1 out of 5 stars for Service! HAHAHA

http://www.dealerrater.com/dealer/de...?dealerid=1504

 

Not even a BBB member......this is what the Better Buisness B. has to say about them:

Beaverton Nissan
PO Box 667
Beaverton, OR 97075

General Information

Original Business Start Date: December 1968
Local Business Start Date: December 1968
Principal: Mr Dan Kaiser, Vice President
Phone Number: (503) 643-8676
Membership Status: No
Type-of-Business Classification: Auto Dealers-New Cars


Nature of Business

This company offers sales and service of new and used automobiles.


Customer Experience

Based on BBB files, this company has a satisfactory record with the Bureau. Complaints have been processed by the bureau in its three year reporting period. Although the customer disputed the company's response, based on BBB experience the company properly addressed all the issues of the complaints. In addition, other complaints processed by the bureau in its three year reporting period were closed as resolved. To have a Satisfactory Record with the Bureau, a company must be in business for at least 12 months, properly and promptly address matters referred to it by the Bureau, and be free from an unusual volume or pattern of complaints and law enforcement action involving its marketplace conduct. In addition, the Bureau must have a clear understanding of the company's business and no concerns about its industry

 

So much for that satisfactory rating now!

 

wow i can't believe i read all 4 pages..anyways, hope everything turns out well for you. u can do it bro!

 

Chip tells me they've got the tank partially uninstalled. Book time on the job is 4.6 hours and nobody's ever done it before. I asked him again about a rental car. Again, he pushes that off as Jay's responsibility. I tell him Jay hasn't returned any of my phone calls. I ask to talk to Rasheed. I asked him to manage a dialogue between Jay and Chip and he has agreed to try and make that happen for me. Oh, yes. The owner stopped by and according to Chip told them they were doing the right thing by taking care of the problem. It doesn't sound like he ran his repair idea by him but who knows? Chip also said they were trying to track down the previous owner of the car to find out where the amp had been installed so that they could go after that place. The amp is a HiFonics Gemini 50X4 amp. I don't know of any reseller of HiFonics here in Oregon. I know the brand name from car stereo magazines and I hear its big on the east coast. Anyway, not my problem.

 

if their so worried about the cost of fixing this right, why dont they just get one from a salvage yard. there is no shortage of wrecked z's and a used fuel tank should be no more than 100. i personally would not feel comfortable with a welded up tank, that area is under pressure and a leak can become a deadly hazard.

 

I don't think the salvage yard is a viable option. The removal of the gas tank is a 4.6 hour job in a Nissan service bay with tools, lifts, lighting, etc. handy. This may be an option for a penny-pinching privateer, but not in this scenario. As to the welding issue, beyond the danger of performing the work (which is no small issue), there is no reason the repair shouldn't be as strong or stronger than the tank came from the factory. Fuel tanks are welded together, its how they're made. :shrug: We're talking about welding/brazing a drywall-sized screw hole here, not reseaming a huge tear in the tank. If they can get it done and waranty it, I have been told by several qualified people from another dealership, that the repair will be perfectly safe and permanent.

 

I got a call back from Rasheed. He has been slapped on the wrists and told to back out of this. He apoligizes. I called back and asked the receptionist for Jay's supervisor. She seemed confused, but eventually got ahold of Jeff. Jeff seemed pre-iritated by me. I told him who I was asked him if he was familiar with the situation. He replied that unfortunately he was quite familiar with the situation. Apparently I am the hot topic of conversation there lately. I asked him if I had said anything wrong because I was detecting a strange vibe with him. He told me that he had been told I was quite the pain in everyone's side and had been calling every 5 minutes wanting to know details. I told him that I thought I was being very reasonable and had not done anything inappropriate; that I had not yelled at anyone. I told him that it was not every 5 minutes and that the majority of the reason I feel the need to stay on top of this is that there have been so many broken commitments in the past few days. I asked him about a rental car. He seemed unconvinced that any discussion had been had about a rental car. That nobody seemed to think I was asking for one. I explained to him that the tank was apparently going to take the rest of the day to remove, then Monday to have it repaired, then Tuesday or Wednesday the tank would be reinstalled and finished. I need the car for work. I reminded him I own the 03 Z, an 03 Pathfinder, will be shopping soon for a 05 Frontier and within another year or so will likely trade something else. He said he would try to work for me today to earn my business in the future. We'll see.

 

I just got a call from Chip telling me that the radiator repair shop had picked up the tank a short while ago and told him that it would be back to the dealership for reinstallation on Monday. Chip says since he does not know when on Monday the tank will be returned, he expects to have my car back to me Tuesday. (Funny, if the local dealer had ordered a new tank as was planned, I would have gotten my car back SOONER). I asked him again about a rental car and whether or not Jeff had talked to him about it. He still maintains that he could not make that decision and that since Jay is gone, Jeff, he supposes, would have to make that decision. I asked to be transferred to Jeff and when there was no response, I left a message with the receptionist, who said he had stepped away from the building temporarily. At this point, I wonder if it will ocur to them that it is cheaper to rent me a car for Monday and Tuesday than it would be to pay the towtruck driver to bring the car back down?

I wonder if I should take the time to reformat this into MS Word when I send my complaint to the GM, Owner, BBB, etc. or if I should just direct them to this thread. I guess that way they could see all the other comments of potential car buyers they've just turned away forever.

 

the BBB is a waste of time, Nissan is also a waste of time. If your results come out unsatisfactory, then get an attorney and take it to small claims court. I also went through a similar situation in terms of the dealership fcking me... read this thread:

http://chicagoz.com/v-web/bulletin/b...ghlight=letter

 

I'm sure this will end up "satisfactorily" in the end. But "all's well that ends well" certainly doesn't cut the mustard in all things. The way this has been handled doesn't go away just because of the end result. The bastards will still get all the publicity I can give them. Hell, they will never know how much this hurts them. Its hard to add up the profits you never made due to business you never saw from friends, family and others that will be soured on this dealership from my experience. Maybe that's not the in-your-face slam to them that they can see firsthand right away, but it'll hurt them for sure. The in-your-face stuff is minor. It'll still get done too though.

As to the BBB being a waste of time. If they lose one potential customer because that person checked the BBB record, it was worth it. If they get one verbal reprimand from Nissan (and they will), then its worth it. If one newspaper or tv station airs something, its worth it. And that all adds up.

 

Stop....I can not even read this anymore..You got sooo ****ed and they are probably throwing some silicone in the hole at the dealer as we speak..Get a DAMMMM LAWYER MAN!!!

 

btw, the reason I said Nissan is a waste of time is because when I had a complaint, their customer service basically said "we can't do anything, the dealerships are privately owned" total BS if you ask me, so dealerships can do whatever the fckn they want and get away with it? The customer service manager didnt have anything to say....

 

The gas tank is on both sides behind the seats. It has two compartments. The fuel pump is on the passenger side and behind the driver seat where the sub goes is the other part of the gas tank. Can't be running screws down through the floor on either side because of the gas tank. They will be having a hard time as to get the gas tank out to fix it they will have to pull the composite driveshaft and the exhaust system. There is a special procedure for the driveshaft due to it being made out of composite. They will have to cover it to keep from nicking it. Any scratches or nicks in the driveshaft and it will have to be replaced. Be sure to let them know what you are talking about. It is in the factory service manual. Also, the tank will have to be welded to correct the holes on the top. The system is pressurized and if there is a leak you could get a MIL light on the dash about fuel evaporative system.

 

MRMDFY,
Sorry to hear the hassle that your dealership put you through. I will let my coworker located in Oregon know about this dealership.
You should also post your experience in the local regional forum to warn others....

Your regional forum

Best of luck to your Z. Hope she is flawless when returned to you.

Rgd,
Mickey

 

Well on Saturday, having still gotten no reply from Jeff, the Sales Manager, I called again. Jeff seemed not to have an excuse for not calling. He told me that regarding the rental car, the answer was, "no", that they were not going to give me one. This, he said, was straight from the owner's mouth. He then proceeded to tell me that he had just peeked throught the service bay doors and had seen my Z. He told me that it looks like they're taking car of me and that he could see the gas tank sitting there below the car. Wait a minute, I was told the tank had been picked up Friday at 4pm by the radiator repair shop. If its there, then I was lied to (again). He told me that I shouldn't take his word for it; that he is not a mechanic and may have been looking at something else. Right, he doesn't know what a gas tank looks like. It was time for a drive. I hopped in my wife's car with her, our digital camera, and our puppy and started the 120 mile drive north. This is going to cost me $30 round trip in gas, but I have to know if they're doing what they say they are. I arrive, without warning, and try to get in to the service department, which is closed and locked. Nobody seems to have a key or any other means of access. Rasheed introduces himself and takes me over to the large, glass serivice bay doors, through which I can clearly see my car up on a lift. It is a sad sight. The wheels, entire exhaust system, entire rear suspension and driveline are sitting on the ground or partially hanging from the car. The gas tank is nowhere to be seen. I guess that's a good thing but I'm starting to feel sick. I don't know if I even want the car when I get it back. I may put it up for sale immediately when it is returned. Rasheed tries to sell me another used Z. A '04 Touring with 10K miles. He says he will sell me the Touring at Wholesale vs what I paid for my car. It is a $6000 difference. In my opinion, the only value a Touring has over an Enthusiast is leather and a minor value in the heated, power seats. $750 - $1000 value to me and maybe a grand or two resale-wise in a few years. Its not even close enough to consider. More importantly, I am NOT going to buy another used car from this dealership. At this point, I wouldn't buy anything from them again. During the visit, I saw a SL55 Mercedes on 20" Lowenharts sitting in the parking lot and was told that was the owner's car. When I was ready to have a talk with him, the car was gone.

Thanks for everyone's concern. I guess its already been posted in this thread, but when all this is over with, I will post the Dealer's name and contact information so that he may be avoided at all costs. I will post here and in the regional forum.

 

Don't be too dismayed at the state of your car. I'm sure that once it's all back together, it'll be fine. I've had parts of the rear suspension, the exhaust, and portions of the EVAP system of my car removed at one time or another. If the mechanics are competent (which is about the only uncertaintly it sounds like), then your car will be fine. There aren't any parts that should be any worse for having been removed and reinstalled.

I must say, given the issues surrounding the first used car you purchased from them, Rasheed has a serious set of brass ones on him to offer to sell you ANOTHER car. I know he's just trying to do right, but seriously, he should have put himself in your shoes first to realize just what a ridiculous proposal that is.

All in all, if the repair to the tank is sound, the car should go back together ok, and you'll have a great time with it. Have faith that some good will come of this. And hey, at least now you know never to do business with these guys again (not that you'd have occasion to anyway).

Best of luck, and let us know what you decide to do and how the car turns out.

 

Rasheed’s line about trying to sell another car is funny, but it is an old salesman’s ploy.

It reminds me of when I sold cars 100 years ago. If it was a slow/ no traffic day, we would go troll the service department’s waiting room for customers. I must confess I did feel sorry for the folk. They were there with car problems, captive in the waiting room, and getting hammered by car salesmen.

I’m going to spend some serious time in purgatory.