Can't imagine what happens next.

 

Yeah, I've been following this thread for a week now! I'm VERY sorry to hear about this business, MRMDFY. Did you mention that you'd bought this as a Certified Used car? I would think that NNA's warranty on the vehicle would cover you to get repaired at any dealership. This dealer is obviously a shady customer. You should definitely lodge another complaint with NNA about their mistreatment of you, especially if they sold you a Certified Used car with this kind of problem. I would imagine they could get in A LOT of trouble for this from NNA. Best of luck! We all got your back!

 

I can't believe Beaverton Nissan made MRMDFY pickup the car. That is terrible service, definately not customer oriented dealership, but we already know that from the beginning.


MRMDFY, I hope everything is fine with your Z from now on. I bet you're just happy to get it back. Give her a good wash and wax, and buy some mod for her, after what she has gone thru, she deserves it.

I had notified my friends and coworker in OR about Beaverton Nissan. One of my cowork responded back saying this type of horror story is quite common with this dealership.

Best of luck to you in the future, and enjoy your Z.

Rgd,
Mickey

 

Yeah bro, that sounds like good medicine. A nice new stereo or new cat-back and she'll be smiling again!

 

Holy crud what a nightmare.

But I been there, done that, with a Honda Civic transmission.

Dealers are scum of the earth, they make lawyers look like saints (sorry to any dealrs and lawyers here, but my experience proves me correct).

One suggestion, although it may be late. You may want to try INSISTING to the GM that you be assigned a new service rep.

On the FIFTH time my transmission was repaired I cussed out the GM and was given a new Service man, who seemed more inclined to help me and less inclined to screw me. He simply replaced the transmission.

Ugh that was a damn nightmare.

Sorry man, I feel for you. Good luck!!

 

I can't believe I spend 2 hr to read all this 6 pages, feel very sorry for you MRMDFY, when you get your car back, don't forget to check out the damage the tow truck driver done when he pick your car up from the local dealer. And i think you better make sure the dealer is not just simply put your screw back to the hole. What a nightmare!!! now i understand why our member call nissan => nisshit

 

When you buy a used car isn't it usually marked AS IS NO WARRANTY?

I would have trouble buying a low mileage modded car from a dealership, there's usually a reason it ended up there.

I know it sucks, but I think you're lucky they're even fixing this. (Personally I would NEVER accept a patched gas tank! I would rather spend my own money to replace it).

 

Sorry for the delay in updates everyone. I've been out of town on a business trip for the past two days; just got back an hour ago.

So on Wednesday around noon, the boss asked be to be in Kennewick, WA about 350 miles away for the next two days. After confirming the meeting time and hotel reservation with that region's Sales Manager, I was ready to go. My wife suggested that the best way to put the fewest miles on our cars was to have her ride up with me to the dealership. She would then drive the Z back home and I would continue on the way to Kennewick. This made sense, so I waited until she got home from work just after 5. It would mean a late start, but it seemed a small price to pay. We got on the road around 5:45pm and headed for Beaverton. I knew the service department closed at 7pm and that I would miss talking directly to Chip, but his voicemail earlier that day had assured me that my car was done and the keys and receipt were waiting for me at the cashier's desk. My wife and I arrived at the dealership at 7:15pm. We were greeted by a salesman, who showed me to the cashier's desk. She had of course gone home fifteen minutes ago and no keys were to be seen on her desk. Well, there were keys, but not to the Z. Rasheed was re-involved at this point. For twenty-five minutes we searched all the service advisors' stations and rifled through the cashier's desk. I was told more than once that the cashier would return first thing in the morning. As I inspected my car, which was parked outside, upclose for the first time since leaving it at the local dealership, I confirmed there were scrapes on the passenger side rear splashguard. I showed these to Rasheed. I asked him to call the cashier and Chip to find my keys. He got voicemail at each number. I demanded that we search Chip's office. There were the keys on his desk. Not on the cashier's desk. No receipt was to be found. I did not intend to leave without it. We found the only receipt, the dealership's copy, in the cashier's file folder and I took that with me. We began to transfer my wife's things from the car I was driving to the Z and as I kissed her goodbye, she stopped me. "Didn't you ask me to remind you to drive this before we leave?" Thank goodness she did. She gave up the driver's seat and I hopped in for a quick test drive. 100 feet down the road, I noticed that while the wheels were pointed straight and the car tracked fine, the steering wheel was permanently cocked 20 degrees to the right. Godamnit. I pulled an angry U-turn back to the dealership. Nearly in despair, it was all I could do to remain calm. I found Rasheed and told him that my car is $*($ed and I could not take it. While I realized that this was not a safety issue like the fuel leak, my experience with this dealership told me that if I took delivery of the car in that condition, they would either not fix it or make me return all the way to Beaverton to have it corrected. He asked me what I want him to do. Dan Keizer, the owner had told me to contact him directly if I had further issues with anything. He probably wasn't expecting a call at home, but that is exactly what I told Rasheed to do. Rasheed told me he left a voicemail. (Not sure if I believe that or if I believe he was instructed to do this.) I explained to him that I had to be 300+ miles away in less than 11 hours. He asked if I wanted to talk to his boss. (Incredible how much chain of command exists in this dealership and yet how impotent everyone is with their authority and decision making skills.) I met this new guy (Jeff?) and retold my story. He was useless. Twenty more minutes passed. My wife was by this time engaged in conversation with a woman who's husband, as it turns out, was in the process of buying a new Z. Rasheed asked me for my keys so that he could see what I was talking about. I obliged and he hurried around the block. He came back and told me what I already knew; there was a problem with the steering wheel mounting and that it was not a safety issue. He assured me that they would take care of me. I shared my concerns with what that would entail. I told him to put into writing and sign his name, attesting to the fact that the steering wheel was installed crooked at time of delivery. Not the best solution, but it was nearly 8pm and I had important obligations and no options. My wife and I parted company. I received a call from her almost immediately after we left. "I smell gas." She also shared with me that as she was backing out, the couple considering their new Z purchase were asking Rasheed and the salesman what they had done to upset my wife and I so much. They asked, "do we really want to buy this from you?" I took some comfort in knowing that this nightmare had likely cost the dealership a car deal or at least some additional discount to comfort these buyers. The gas made me think twice, but maybe it was just residual from the leak and would go away shortly. It wasn't long before I got another call from my wife saying that the smell was getting stronger. She had driven about 50 miles. We had left the dealership with a full tank of gas and now it was at 3/4. My wife is no lead-foot and this car gets in excess of 500+ miles to a tank of gas on the freeway. A quick calculation reveals the awful truth. Something is leaking...still. It is pouring down rain and we decide to continue with her trip. I advise her that she should crack the windows and make sure the temperature control is letting in fresh air. If she starts feeling light-headed or sick, pull over. Call a friend if necessary to pick her up. She makes it home alright. 120 miles and nearly a half tank of gas. I ask her to park outside the garage and take the car to the local dealership first thing in the morning. She does. I call Chip early the following morning and as politely as I can manage, tell him what's going on. In regular Chip form, he denies that the steering could have been involved in the tank removal. I ask him if he would check with the mechanic who actually disassembled and reassembled the car since he had not actually turned wrenches to do the job. He continued to deny that it had anything to do with them and suggested that they had received the car that way. He also advised that I should get the car to the local dealer. I told him that it was there and asked him to call their service manager to discuss the issue. He agreed. I called the local dealer to prepare them. During the afternoon I got a call from the local service department. He jokingly/seriously asked me not to yell at the at-fault dealership because it makes his job more difficult dealing with them. I was shocked. Everyone, EVERYONE (Including the New Car Manager, Sales Manager, salespeople, OWNER) has expressed amazement that I had been so forgiving of the situation and thanked me for not screaming at them/anyone. Now I am to understand that Chip is telling the local dealer that I am yelling?!?! Wow. He says that Chip tried to get them to agree that the steering was pre-#(#$ed. Of course they denied this. Since the car had been transported directly from the local dealer to Beaverton, they would essentially be calling the local dealer a liar if they pressed forward with their assertion. An alignment was authorized and P.O. issued by Beaverton. The gas tank, I was told, was leaking and that problem was yet to be worked out with Chip. Later that day, I had another discussion with the local service department. Chip wanted the local dealer to drop the tank and send it to a local radiator repair shop affiliated with the one who performed the original "repair". (Chip is a fan of "if at first you don't succeed, try, try again" Will he never learn?) The local service department, of course, tells him "no", that this is an unacceptable repair and they will not take part. Chip has to consult with his superiors. The day ends without resolution. Today, I called near the end of the day for an update. The local Service Manager, Bill, who has yet to actually talk to Chip, left a message for Chip that morning and had not been called back. Basically my car just sat there for another day. I asked if Bill would try again before the end of the day. It was agreed and they apoligized for the trouble I was having. So here we are...until Monday.

 

All I read was the first sentence and the last sentence - it seems to me that a good old fashion "set fire to their nads after dousing with bacardi 151" is in order.

 

My god I just spent a ton of time reading all of this BS!!!!!!!!!!!!!!

I HATE the fact that I own a Nissan becuase of post like this

So far my Local dealership has been good to me.... so far....


BTW I bought my car used with a 100K mile/6 year bumper to bumper warrenty

for the person who said when you buy a used car it comes as is! well no.... Most used car dealerships will offer some type of warrenty however when the car is still under the factory warrenty 36K/24 month? then it still applies

Man oh man I can't wait to read the end of this

BTW after nissan of annapolis replaced my windowmotor Nissan of America sent me out a survey

Ive yet to fill it out but I believe I will print out a page from this site to send them Maybe a bunch of us 350Z members can do the same to make a point of how crappy some of the Nissan dealers can be!

BTW Suzuki is another company that tends to pull this BS when it comes to their dealers AKA stealerships

Bah

Good luck!

 

I know this has been said, but get a lawyer! You've been so patient with them. It's time to cut the crap.

 

OK, NOW I agree. May be time to talk with a lawyer.

 

1. Get an attorney …NOW!

2. Get in contact with the local media. Negative publicity is needed.

3. Get rid of the car. I’d be highly suspicious there might be something else wrong that will not manifest itself until several months from now. Unfortunately, when one deals with a sorry @ss dealership, one seems to always have more or different problems after the service is done.
4. If you do decide to keep it, ONLY ACCEPT A NEW GAS TANK.

5. Hang in there, keep plugging away. These guys have all day to delay, duck, and string this problem out. Their game plan is to jerk you around until YOU give up. NEVER GIVE UP.

6. In the future NEVER BUY USED. New cars have enough problems, but with a used car you don’t know what the first owner did to screw it up. And do have any ideal why the first owner parted so soon? Do you know who he is? I would try of find him and find out his story. Why did HE sale it?

Man, I am so sorry for you. I can only imagine the nightmare you are dealing with. I love my Z so much; I couldn’t be as calm and collected as you.

Good luck, and Peace, brother.

 

I think you should go down to consumer affear in person to tell them the story or put a online complain. Don't forget to foward a copy to Mr. boss of the dealership. This is the only way to speed up the process.

If you talk to the lawyer, he may advise u to do the same thing

 

MRMDFY

I am sorry to hear this is happening, it is totally unacceptable! I definately feel for you as I am going through a similar situation! Although, I have to say this is a MUCH bigger issue! I hope everything is resolved. From what I have already learned being patient just isn't the way things get resolved anymore (unfortunately). I tried the same tactic yet I am still trying to CONTACT the person who can help my matter get fixed...I have tried to resolve it in a nice timely matter yet, it just isn't working hence my thread post.. I am probably going to have to consult in a lawyer as well. He has until tomorrow...

Good luck to you!!

 

MRMDFY...

After this fiasco is over with, you should print this thread, frame it and put it in the customer waiting area at Beaverton Nissan. Better yet, put another in their showroom. What an unbelievable mess. Good luck.

 

wow im amazed. seriously though they actually though a radiator shop could fix it? i am sorry this happened, and i think you should definitely be getting a rental out of this by now, AT LEAST. definitely get a lawyer simply for legal counsel at this point, but like i said before definitely make sure you get a tank that is intact. you surely understand now why that is crucial. oh and if you sell it make sure that you dont take a loss on it, the selling dealer should make sure you get what you paid minus any depreciation you put on it.

 

1 hour later... WOW!!

 

By the end of the day today (6 days after the realization that the problem still exists with the fuel tank) the local dealership had secured authorization from Chip to remove the tank. They had confirmed that the fuel system will not pressurize. They will be checking fuel lines, O-rings, etc. during removal. If it is found that the tank still has a hole in it, they are then to call Chip for discussion. They have already told Chip that a tank repair is unacceptable and will not be performed out of their location, so it only makes sense that if the problem is with the tank itself, then they should replace the tank. Work will commence tomorrow morning and hopefully I should know the extent of my wait. Burning week 3 w/o my car with no end in sight. Yipee!

 

un f'n beleivable