Bad Shop Experience - Brake Quote
08-17-2005, 08:30 PM
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Bad Shop Experience - Brake Quote
Hey Guys,
Man what a day... But, Ill just skip straight to the point here. Premiere Autotechniks has provided me with the worst shop experience I've had in a long time. I'll leave you all the info on the shop at the end so you know to avoid them but anyways... I walk in and inform the shop owner that I'm the one who called about an emergency brake repair on a 2003 350Z. My mother borrowed the car and rode around all day with the ebrake up. I figured all I needed were shoes and maybe a drum resurfacing. A technician from the back room comes in and assures me all I will probably need is a new set of shoes and that he will take a look at it in a moment. I wait close to two hours, the stools are covered with boxes and I am not once offered a seat except when finally a polite young boy (probably about 12) comes over and asks if i'd like a seat. The owner takes my car to the back and says I cannot be in the work area while they inspect the car (insurance purposes). I agree after he says I can inspect the drum once it has been opened up. No more than five minutes later he comes back, it is obvious nothing was checked. He informs me that I am in need of a completely new brake system: pads, rotors, lines, EVERYTHING. I inform him that the brake system has already been replaced by a stop-tech stage 2 setup and is in perfect condition. Regardless, the regular brake system is not utilized when the e-brake is engaged it is a separate drum assembly. He looks at me with this "oh ****" face and continues on: "Hm you need new brake lines and a new emergency brake cable". I informed him that the lines come with the stop tech stage 2 setup and the cable was replaced under warranty. At this point I am furious that someone would try to take advantage of me so nasty, a fellow nissan enthusisast at that (he had mainly nissans wearing the shop's decals). He puts his ear to the phone and calls up the dealer asking for shoes... I just walked out. This is probably the worst experience I have had in a long time and I would suggest everyone avoid:
Premiere Autotechniks
9874 Pines Blvd
954 438 2890
Oh and buy the way, I contacted Performance Nissan and they supplied me with an excellent price on shoes. Beat my local dealer by more than $20 even with shipping. Service guys were also extremely helpful and courteous.
Man what a day... But, Ill just skip straight to the point here. Premiere Autotechniks has provided me with the worst shop experience I've had in a long time. I'll leave you all the info on the shop at the end so you know to avoid them but anyways... I walk in and inform the shop owner that I'm the one who called about an emergency brake repair on a 2003 350Z. My mother borrowed the car and rode around all day with the ebrake up. I figured all I needed were shoes and maybe a drum resurfacing. A technician from the back room comes in and assures me all I will probably need is a new set of shoes and that he will take a look at it in a moment. I wait close to two hours, the stools are covered with boxes and I am not once offered a seat except when finally a polite young boy (probably about 12) comes over and asks if i'd like a seat. The owner takes my car to the back and says I cannot be in the work area while they inspect the car (insurance purposes). I agree after he says I can inspect the drum once it has been opened up. No more than five minutes later he comes back, it is obvious nothing was checked. He informs me that I am in need of a completely new brake system: pads, rotors, lines, EVERYTHING. I inform him that the brake system has already been replaced by a stop-tech stage 2 setup and is in perfect condition. Regardless, the regular brake system is not utilized when the e-brake is engaged it is a separate drum assembly. He looks at me with this "oh ****" face and continues on: "Hm you need new brake lines and a new emergency brake cable". I informed him that the lines come with the stop tech stage 2 setup and the cable was replaced under warranty. At this point I am furious that someone would try to take advantage of me so nasty, a fellow nissan enthusisast at that (he had mainly nissans wearing the shop's decals). He puts his ear to the phone and calls up the dealer asking for shoes... I just walked out. This is probably the worst experience I have had in a long time and I would suggest everyone avoid:
Premiere Autotechniks
9874 Pines Blvd
954 438 2890
Oh and buy the way, I contacted Performance Nissan and they supplied me with an excellent price on shoes. Beat my local dealer by more than $20 even with shipping. Service guys were also extremely helpful and courteous.
08-18-2005, 12:18 AM
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The guy must've worked at some chain lube shops previous to this...always looking for women who they assume won't know crap so they start adding things the customer "needs." Pathetic.
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