This is for those who have done mods and had work done to their car. When things go well the outcome is sweet. Sometimes things dont go to well....

What rights does the shop have? The consumer?

There's always the BBB. Anybody have experience with this agency?

http://www.smogcheck.ca.gov/StdPage....eComplaint.htm

 

Well, to a company that can't ever seem to provide good service, the BBB is pretty much a joke. For one thing, a company joins the BBB and responds to BBB complaints/reports on a totally voluntary basis.

Good companies join so they can proudly boast of the affiliation. Poor companies may join in an attempt to make a silk purse out of a sow's ear. But a large number of complaints can pile up in a hurry for such a company.

I have a friend at work who got bids on a swimming pool. He selected a builder that ended up doing a poor, poor job. The builder would not stand behind his own work. My friend consulted with the BBB who had DOZENS of complaints against that builder, most of which remained unresolved. Why would the BBB allow such a company to maintain the affiliation? I do not understand. (Is there a membership fee...?) The builder was not any more motivated to resolve installation problems than flying to the moon. To him, the BBB was obviously a joke.

 

BBB are totally finanacially supported by members, so you don't eject anyone.

 

The useful function of the BBB is to provide information to consumers BEFORE they choose to do business with a company. If people simply report bad experiences to the BBB, then the info is out there for the rest of us to use.

I always check the BBB before spending substancial money anywhere. Why your friend would choose to do business with a company like that is beyond me, if their record was already poor.

From a number of threads in this forum, it appears a lot of people do not even report bad experiences. Even if people are pursuing various legal avenues to recover their money, they should still drop a BBB complaint so it is on record.

1. it is simple to do online
2. it is free
3. it becomes a useful tool in the educated consumers toolbox.

If a company is not doing the right thing, MARK them up guys! If you are getting ready to spend money with a company, look them up.

(sorry for the hijack...)

 

I agree. My bud didn't check with the BBB. He did check three references, all of whom reported good results. Of course, the builder provided the list...

 

BAR guys are no joke. They came to my house and tried to hustle me once. Was pretty interesting seing two suits roll up in a black towncar like they were the feds

BTW, all I do is wholesale/retail sales. BAR is for companies who do physical work on vehicles. I guess my neighbor doesn't like me because aparantly there was a "complaint filed."

Needless to say, I was grilled for a good 10 minutes about what I do, whether or not I do work on other's vehicles, etc. At the end of it all, I had to sign some papers that said I would not work on other's vehicles without first obtaining the BAR license. They also tried threatening me and saying they would take me to jail if I was ever caught and fine me several thousand dollars.

Good times though right? Hah!

 

Oh yeah, BTW like others have said, filing a complaint with the BBB is pretty much a waste of time if the company has a record of unresolved incidents.

If you paid with a credit card, contact them and file a dispute to get your money back.

 

Agreed. Way back when Saturn Motorsports installed some cams in new Saturn cars on the lot. The BAR found out and fined them some obscene amount of money for every day the cars had those cams in them. (Non-CARB approved). The BAR does NOT mess around.