If you bought a 1st gen rogue short shifter...beware!
02-28-2004 | 03:25 PM
#81
Banned
Joined: Mar 2003
Posts: 1,661
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From: east coast
Originally posted by vics350
Wow, this has been an interesting thread to read. I don't wish to take sides on this matter but I do have some comments.
I'm in the cutting tool distribution business and represent many manufacturers. If I sell a product to a customer and it's defective, I take full responsibily and return the product myself to the manufacturer and would give my customer a new one, period, end of discussion.
Now, if the item was large I would ask my customer if they wouldn't mind shipping it back to the manufacturer and I would cover their freight expense. I would still handle the communication with the manufacturer and would never think of asking my customer to call them direct. This is how our business works. If we didn't offer this type of customer service, manufacturers wouldn't need distributors and they could all sell direct to endusers.
Having said this, dwnshift did offer to help resolve the matter. I just don't think he went the extra mile that KJY9 expected and I don't blame him for being upset about this.
I'm also surprised at dwnshift's comments about KJY9 taking his business elsewhere. Once in a while I'll run into a situation with an angry customer and a defective product but I make damn sure I take care of the situation immediately because I sold it and, even though I wasn't the manufacturer, my name is still attached to it and I will not allow my name to be tarnished. Also, my business grows because of repeat business and that would only happen if you have happy customers. I know you can't please everyone but you can do your best to do so and I don't think the best effort was put forth in this case.
Hopefully, this matter will get resolved amicably soon.
Wow, this has been an interesting thread to read. I don't wish to take sides on this matter but I do have some comments.
I'm in the cutting tool distribution business and represent many manufacturers. If I sell a product to a customer and it's defective, I take full responsibily and return the product myself to the manufacturer and would give my customer a new one, period, end of discussion.
Now, if the item was large I would ask my customer if they wouldn't mind shipping it back to the manufacturer and I would cover their freight expense. I would still handle the communication with the manufacturer and would never think of asking my customer to call them direct. This is how our business works. If we didn't offer this type of customer service, manufacturers wouldn't need distributors and they could all sell direct to endusers.
Having said this, dwnshift did offer to help resolve the matter. I just don't think he went the extra mile that KJY9 expected and I don't blame him for being upset about this.
I'm also surprised at dwnshift's comments about KJY9 taking his business elsewhere. Once in a while I'll run into a situation with an angry customer and a defective product but I make damn sure I take care of the situation immediately because I sold it and, even though I wasn't the manufacturer, my name is still attached to it and I will not allow my name to be tarnished. Also, my business grows because of repeat business and that would only happen if you have happy customers. I know you can't please everyone but you can do your best to do so and I don't think the best effort was put forth in this case.
Hopefully, this matter will get resolved amicably soon.
02-28-2004 | 03:51 PM
#83
Banned
Joined: Mar 2003
Posts: 1,661
Likes: 0
From: east coast
Originally posted by 2003z
I just don't see what the problem is. As they have done in the past, Rogue will ship him a new one and send him a prepaid label for the broken one. Why not just take them up on it?
I just don't see what the problem is. As they have done in the past, Rogue will ship him a new one and send him a prepaid label for the broken one. Why not just take them up on it?
I personally think all of you supporting BJ are jerkoffs!!and ?I seriously hope you get screwed by a vendor like myself and KY9 just to see you all change your tune and see how it feels!!
02-28-2004 | 03:55 PM
#84
Registered User
Joined: Nov 2002
Posts: 1,934
Likes: 0
From: Sydney Australia
Originally posted by jak
No no no, BJ takes care of the whole thing. Sets up the return and delivery on his dime. BJ then deals with RE on his own time. Thats how GOOD customer service works.
Jeff
No no no, BJ takes care of the whole thing. Sets up the return and delivery on his dime. BJ then deals with RE on his own time. Thats how GOOD customer service works.
Jeff
"WARRANTY: No warranty whatsoever will be valid if the defect was caused by customers abuse, misuse, negligence, or mishandling. All merchandise sold by 350Evo.com is only subject to manufacturers warranty and conditions, if any, and is subject to submission to the manufacturer for inspection and approval for repair or replacement of merchandise. Customers, however, will be responsible for all shipping and handling fees. No labor or inconvenience may be included in any warranty claims."
By placing an order you state you have read and agree to this. You can't just change your mind later. I'm sure BJ would agree to the procedure I posted earlier as an act of good faith but he certainly shouldn't end up out of pocket for it.
Last edited by apsilon; 02-28-2004 at 03:58 PM.
02-28-2004 | 04:13 PM
#85
Originally posted by daking350
Why not just go directly to RE in the FIRST place,because you cant,they wont sell it to you..I seriously hope you get screwed by a vendor like myself and KY9 just to see you all change your tune and see how it feels!!
Why not just go directly to RE in the FIRST place,because you cant,they wont sell it to you..I seriously hope you get screwed by a vendor like myself and KY9 just to see you all change your tune and see how it feels!!
Anyways, I got no dog in this fight, don't bother replying because I won't be viewing this thread again.
p.s. the pulley you sold me was crap and I hope you crash your car.
02-28-2004 | 04:19 PM
#86
Banned
Joined: Mar 2003
Posts: 1,661
Likes: 0
From: east coast
Originally posted by 2003z
Gee, thanks for the kind thoughts! Anyway, several other people have mentioned, in this thread, that they bought directly fromt the manufacturer, and I have been screwed by a vendor, and believe me, this is no screwing.
Anyways, I got no dog in this fight, don't bother replying because I won't be viewing this thread again.
p.s. the pulley you sold me was crap and I hope you crash your car.
Gee, thanks for the kind thoughts! Anyway, several other people have mentioned, in this thread, that they bought directly fromt the manufacturer, and I have been screwed by a vendor, and believe me, this is no screwing.
Anyways, I got no dog in this fight, don't bother replying because I won't be viewing this thread again.
p.s. the pulley you sold me was crap and I hope you crash your car.
02-28-2004 | 04:51 PM
#87
Originally posted by 2003z
Gee, thanks for the kind thoughts! Anyway, several other people have mentioned, in this thread, that they bought directly fromt the manufacturer, and I have been screwed by a vendor, and believe me, this is no screwing.
Anyways, I got no dog in this fight, don't bother replying because I won't be viewing this thread again.
p.s. the pulley you sold me was crap and I hope you crash your car.
Gee, thanks for the kind thoughts! Anyway, several other people have mentioned, in this thread, that they bought directly fromt the manufacturer, and I have been screwed by a vendor, and believe me, this is no screwing.
Anyways, I got no dog in this fight, don't bother replying because I won't be viewing this thread again.
p.s. the pulley you sold me was crap and I hope you crash your car.
Send the pulley back to Daking350. He'll make it good!
02-28-2004 | 05:02 PM
#88
Banned
Joined: Mar 2003
Posts: 1,661
Likes: 0
From: east coast
Originally posted by jmark
2003Z,
Send the pulley back to Daking350. He'll make it good!
2003Z,
Send the pulley back to Daking350. He'll make it good!
02-28-2004 | 06:19 PM
#89
Thread Starter
Registered User
Joined: Oct 2003
Posts: 370
Likes: 0
From: Fayetteville, AR
Originally posted by vics350
Wow, this has been an interesting thread to read. I don't wish to take sides on this matter but I do have some comments.
I'm in the cutting tool distribution business and represent many manufacturers. If I sell a product to a customer and it's defective, I take full responsibily and return the product myself to the manufacturer and would give my customer a new one, period, end of discussion.
Now, if the item was large I would ask my customer if they wouldn't mind shipping it back to the manufacturer and I would cover their freight expense. I would still handle the communication with the manufacturer and would never think of asking my customer to call them direct. This is how our business works. If we didn't offer this type of customer service, manufacturers wouldn't need distributors and they could all sell direct to endusers.
Having said this, dwnshift did offer to help resolve the matter. I just don't think he went the extra mile that KJY9 expected and I don't blame him for being upset about this.
I'm also surprised at dwnshift's comments about KJY9 taking his business elsewhere. Once in a while I'll run into a situation with an angry customer and a defective product but I make damn sure I take care of the situation immediately because I sold it and, even though I wasn't the manufacturer, my name is still attached to it and I will not allow my name to be tarnished. Also, my business grows because of repeat business and that would only happen if you have happy customers. I know you can't please everyone but you can do your best to do so and I don't think the best effort was put forth in this case.
Hopefully, this matter will get resolved amicably soon.
Wow, this has been an interesting thread to read. I don't wish to take sides on this matter but I do have some comments.
I'm in the cutting tool distribution business and represent many manufacturers. If I sell a product to a customer and it's defective, I take full responsibily and return the product myself to the manufacturer and would give my customer a new one, period, end of discussion.
Now, if the item was large I would ask my customer if they wouldn't mind shipping it back to the manufacturer and I would cover their freight expense. I would still handle the communication with the manufacturer and would never think of asking my customer to call them direct. This is how our business works. If we didn't offer this type of customer service, manufacturers wouldn't need distributors and they could all sell direct to endusers.
Having said this, dwnshift did offer to help resolve the matter. I just don't think he went the extra mile that KJY9 expected and I don't blame him for being upset about this.
I'm also surprised at dwnshift's comments about KJY9 taking his business elsewhere. Once in a while I'll run into a situation with an angry customer and a defective product but I make damn sure I take care of the situation immediately because I sold it and, even though I wasn't the manufacturer, my name is still attached to it and I will not allow my name to be tarnished. Also, my business grows because of repeat business and that would only happen if you have happy customers. I know you can't please everyone but you can do your best to do so and I don't think the best effort was put forth in this case.
Hopefully, this matter will get resolved amicably soon.
As for hfm...you keep saying last post, but ignorance continues to spew forth from your fingers.
I can't wait for the meet in Cal this summer....we're going to have some kind of FUN!
02-29-2004 | 02:03 PM
#90
Registered User
Joined: May 2002
Posts: 2,774
Likes: 0
From: Honolulu
"I personally think all of you supporting BJ are jerkoffs!!and ?I seriously hope you get screwed by a vendor like myself and KY9 just to see you all change your tune and see how it feels!!"
Thanks for that mature statement.
Thanks for that mature statement.
02-29-2004 | 02:18 PM
#91
Registered User
Joined: Feb 2004
Posts: 10
Likes: 0
From: Little Rock
WOW! 
I just picked up my Z a couple of weeks ago and have been reading these forums for about a month before joining.
I'm currently looking to go FI, suspension, brakes, tires/wheels, etc.
I can say one thing for sure.
I won't buy anything from someone known to have treated a customer like this.
My money is far too valuable to be pissing it away on vendors that just walk away after they have your money.
Thanks for the heads-up KJY9!
BTW KJY9, I noticed you were from Fayetteville. Do you ever get to LR? I'd like to see your ride and discuss some things with you.
PM me when you get a chance.
I just picked up my Z a couple of weeks ago and have been reading these forums for about a month before joining.
I'm currently looking to go FI, suspension, brakes, tires/wheels, etc.
I can say one thing for sure.
I won't buy anything from someone known to have treated a customer like this.
My money is far too valuable to be pissing it away on vendors that just walk away after they have your money.
Thanks for the heads-up KJY9!
BTW KJY9, I noticed you were from Fayetteville. Do you ever get to LR? I'd like to see your ride and discuss some things with you.
PM me when you get a chance.
Last edited by crazed350z; 02-29-2004 at 02:21 PM.
02-29-2004 | 02:37 PM
#92
Banned
Joined: Mar 2003
Posts: 1,661
Likes: 0
From: east coast
Originally posted by rouxeny
"I personally think all of you supporting BJ are jerkoffs!!and ?I seriously hope you get screwed by a vendor like myself and KY9 just to see you all change your tune and see how it feels!!"
Thanks for that mature statement.
"I personally think all of you supporting BJ are jerkoffs!!and ?I seriously hope you get screwed by a vendor like myself and KY9 just to see you all change your tune and see how it feels!!"
Thanks for that mature statement.
02-29-2004 | 02:51 PM
#93
Thread Starter
Registered User
Joined: Oct 2003
Posts: 370
Likes: 0
From: Fayetteville, AR
Originally posted by crazed350z
WOW!
I just picked up my Z a couple of weeks ago and have been reading these forums for about a month before joining.
I'm currently looking to go FI, suspension, brakes, tires/wheels, etc.
I can say one thing for sure.
I won't buy anything from someone known to have treated a customer like this.
My money is far too valuable to be pissing it away on vendors that just walk away after they have your money.
Thanks for the heads-up KJY9!
BTW KJY9, I noticed you were from Fayetteville. Do you ever get to LR? I'd like to see your ride and discuss some things with you.
PM me when you get a chance.
WOW!
I just picked up my Z a couple of weeks ago and have been reading these forums for about a month before joining.
I'm currently looking to go FI, suspension, brakes, tires/wheels, etc.
I can say one thing for sure.
I won't buy anything from someone known to have treated a customer like this.
My money is far too valuable to be pissing it away on vendors that just walk away after they have your money.
Thanks for the heads-up KJY9!
BTW KJY9, I noticed you were from Fayetteville. Do you ever get to LR? I'd like to see your ride and discuss some things with you.
PM me when you get a chance.
I'll be back in LR next Friday, so give me a call before then
02-29-2004 | 04:24 PM
#94
Originally posted by 2003z
I just don't see what the problem is. As they have done in the past, Rogue will ship him a new one and send him a prepaid label for the broken one. Why not just take them up on it?
I just don't see what the problem is. As they have done in the past, Rogue will ship him a new one and send him a prepaid label for the broken one. Why not just take them up on it?
02-29-2004 | 05:09 PM
#95
Thread Starter
Registered User
Joined: Oct 2003
Posts: 370
Likes: 0
From: Fayetteville, AR
Originally posted by jmark
Can't figure that out either. I guess he doesn't want the freakin problem fixed. He'd rather whine and complain. Unbelievable...............Some people.
Can't figure that out either. I guess he doesn't want the freakin problem fixed. He'd rather whine and complain. Unbelievable...............Some people.
If something in your car messes up do you want the dealer referring you back to Nissan Motor Corp. to get your problem fixed??
If I wanted Rogue to take care of the problem, I'd have bought it directly from them.
BJ has made it perfectly clear. If they don't make the product, he's not going to take care of it if it's a bad or defective product.
If you think this is good customer service, then GREAT, you can buy from people like this until something goes bad, then let's see just how quickly you change your tune.
It's not whining, nor complaining, merely stating facts, which were made perfectly clear by BJ
02-29-2004 | 06:40 PM
#96
Who cares which one takes care of it as long as it is taken care of. Appears to me you fixed it a couple of times yourself then decided you wanted BJ to make it good afterall. Did you ever call BJ? I am sure if it was a swaybar which they actually make he would have swapped the part for you. He is already sending new improved sway bar bushings to all who bought from him without even being asked. I have a feeling he would have probably swapped the part for you hadn't acted like such an a--!
02-29-2004 | 07:13 PM
#97
Thread Starter
Registered User
Joined: Oct 2003
Posts: 370
Likes: 0
From: Fayetteville, AR
Originally posted by jmark
Who cares which one takes care of it as long as it is taken care of. Appears to me you fixed it a couple of times yourself then decided you wanted BJ to make it good afterall. Did you ever call BJ? I am sure if it was a swaybar which they actually make he would have swapped the part for you. He is already sending new improved sway bar bushings to all who bought from him without even being asked. I have a feeling he would have probably swapped the part for you hadn't acted like such an a--!
Who cares which one takes care of it as long as it is taken care of. Appears to me you fixed it a couple of times yourself then decided you wanted BJ to make it good afterall. Did you ever call BJ? I am sure if it was a swaybar which they actually make he would have swapped the part for you. He is already sending new improved sway bar bushings to all who bought from him without even being asked. I have a feeling he would have probably swapped the part for you hadn't acted like such an a--!
Do you even know how to read??
Read his response to me via Email (beginning of this thread) regarding the defective shifter; it was to send it back to Rogue, not send it back to him and he'll take care of it. In other words, he wanted nothing to do with it.
Read, it will save you many such ignorant posts
02-29-2004 | 07:19 PM
#98
WOW this is insane!! Thanx for the heads up!!! I was going to order about 1500$ worth of stuff in the next few weeks but now I got second thoughts. When I see a person not standing by there product it reminds me of a lil shop that is run out of someones basement that they dont have time for custumers.. Not very professional.. I know if I told my clients to go to Cisco, HP, or any other vender and dont bother me I wouldnt have much of a business. Sorry for ranting but i'v gotten better support from people on EBAY!!!
02-29-2004 | 07:23 PM
#99
I read fine. Its you who makes no sense. I read your responses and they make it sound like BJ tried to help you but you refused his help. Its your way or the highway. If a brand new shifter had arrived from RE would you have refused it? I guess you would have cause 350Evo wasn't written on the box. Oh well I guess you got what you wanted. Your own special thread. Good for you. You are beyond help. Go badger some other board.
02-29-2004 | 07:26 PM
#100
Registered User
Joined: May 2003
Posts: 244
Likes: 0
From: Rockville, MD
I still don't understand...
It sounds like there was a positive vendor/customer relationship going on here insomuch as you brought up a problem that might have otherwise gone unnoticed by the manufacturer for longer. I suspect that BJ really thought he was doing you a favor by referring you directly to the manufacturer for several reasons: first, it cuts out the middle-man thus improving turnaround time (i.e. you get your shifter more quickly). Second, it allows Rogue to get their hands on your defective shifter ASAP so they can look at it and help determine which parts of the manufacturing process are broken. Third, you're guaranteed the most recent iteration of the product with (hopefully) all of the manufacturing bugs worked out of it. (and then there's the possibility that Rogue required their vendors to refer buyers of this defective product directly back to Rogue for legal reasons and product liability issues ... etc... blah... blah... ad infinitum)
Add to that list the simple fact that BJ's last conversation with you prior to your e-mail in February was *IN DECEMBER*, at which time he had to *RETURN HIS ENTIRE STOCK* of said shifters back to Rogue so that they could replace them. He had nothing in the warehouse to replace your shifter with then (I don't know what magical powers you believe BJ to posses, but I'm certain that pulling stock out of his *** is an unreasonable expectation) , and you had already indicated to him that you had "fixed it yourself," implying that you were sufficiently satisfied with the transaction. So you're surprised that after two months of not hearing from you, B.J. doesn't jump rightthisveryminute to get you a replacement via FedEx Two-Months-Ago Priority Shipping? Puh-leeze!
Caveat emptor and all that. But you got this one just plain wrong.
Scott
It sounds like there was a positive vendor/customer relationship going on here insomuch as you brought up a problem that might have otherwise gone unnoticed by the manufacturer for longer. I suspect that BJ really thought he was doing you a favor by referring you directly to the manufacturer for several reasons: first, it cuts out the middle-man thus improving turnaround time (i.e. you get your shifter more quickly). Second, it allows Rogue to get their hands on your defective shifter ASAP so they can look at it and help determine which parts of the manufacturing process are broken. Third, you're guaranteed the most recent iteration of the product with (hopefully) all of the manufacturing bugs worked out of it. (and then there's the possibility that Rogue required their vendors to refer buyers of this defective product directly back to Rogue for legal reasons and product liability issues ... etc... blah... blah... ad infinitum)
Add to that list the simple fact that BJ's last conversation with you prior to your e-mail in February was *IN DECEMBER*, at which time he had to *RETURN HIS ENTIRE STOCK* of said shifters back to Rogue so that they could replace them. He had nothing in the warehouse to replace your shifter with then (I don't know what magical powers you believe BJ to posses, but I'm certain that pulling stock out of his *** is an unreasonable expectation) , and you had already indicated to him that you had "fixed it yourself," implying that you were sufficiently satisfied with the transaction. So you're surprised that after two months of not hearing from you, B.J. doesn't jump rightthisveryminute to get you a replacement via FedEx Two-Months-Ago Priority Shipping? Puh-leeze!
Caveat emptor and all that. But you got this one just plain wrong.
Scott