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Troubles with Intense Power

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Old 01-25-2009 | 02:50 PM
  #21  
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Originally Posted by robbinsj
I have yet to buy from them but thanks for the heads up. Maybe this will get them to check there emails and PMs more often. Sure most will just defend the vender here cus you did not call or bug them but if you do then your a pest. I personally think they should ALL send a email/pm with your order number + ETA on shippment. But thats just me, I work for a large broker dealer and when our clients buy a stock or mutual fund you better bet your @$$ they get a confirmation number and then another mailed to them before or at the settlement date. So I understand the customers need for communication and follow through.
They run a mail order business not an autoforum pm business. Yes they pm pricing but take care of business with them directly over the phone. Intense has great customer service.
Old 01-25-2009 | 04:00 PM
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Also, another way I've gotten to them when needed is using AOL IM, every single time I ever asked a question, it was answered quickly on there as well. Just FYI.
Old 01-26-2009 | 09:55 AM
  #23  
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Step 1: Get your order number
Step 2: Call intensepower but not during lunch hours
Step 3: Profit
Old 01-26-2009 | 10:19 AM
  #24  
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Looks like Darren made it all better. Intense wins again : )
Old 01-26-2009 | 10:29 AM
  #25  
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Just give them a f*king call it that to hard?

Old 01-26-2009 | 05:28 PM
  #26  
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Everything has been sorted out! Darren is a great guy, I can see why you all give such high praise! It was just a simple miscommunication issue.
Old 01-26-2009 | 05:48 PM
  #27  
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i ordered tons of things from intense ....ive had nothing but good service( even when there prices are higher i generally still order from them because i feel more comfortable and i know my stuff is guaranteed to come/and in 1 piece...free of issues)
Old 01-26-2009 | 06:09 PM
  #28  
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Originally Posted by simplypanda
yea darren and the guys at intense are great...just call them up. I ordered couple things from them and everything was perfect...sure this is just some miscommunication. Call em up =)
+1 intense is great ups lost my shipment and Darren went out his was to ship me another right away D is da man!!!!!
Old 01-26-2009 | 08:19 PM
  #29  
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I ordered Mrev2 and Hotchkis TVS1 kit from them, always came fast and answered questions... isolated case?
Old 01-27-2009 | 07:16 AM
  #30  
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Originally Posted by Mazinger Z
I ordered Mrev2 and Hotchkis TVS1 kit from them, always came fast and answered questions... isolated case?
Not an isolated case. AT ALL.

shakuya88, PM me if you want the story of my experience with them. I'd rather not post it here, but let's just say it hasn't been particularly pleasant. They didn't do much to justify it at the end, either.
Old 01-27-2009 | 09:34 AM
  #31  
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It won't kill you to pick up the phone and make a call.
Old 01-27-2009 | 11:05 AM
  #32  
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Originally Posted by Rommy
Not an isolated case. AT ALL.

shakuya88, PM me if you want the story of my experience with them. I'd rather not post it here, but let's just say it hasn't been particularly pleasant. They didn't do much to justify it at the end, either.
Please elaborate...
Old 01-27-2009 | 03:00 PM
  #33  
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I have ordered tons of stuff from them seats, body kits,power lab kit, ECT, ECT, never any issues like someone said even if its a little more money I just know I will get what I ordered. And on the rare occasion something is wrong they have always made it right. When they moved there was a little issue getting thru on the phone but now they are back on track, we even had darren call us from the airport on a friday night around 9 pm as he was shipping out our turbo kit air frieght so we would have saturday morning now thats customer service that goes way above and beyond there is no better vendor out there.
Old 01-28-2009 | 01:32 AM
  #34  
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The guys over at Intense have been awesome every time I deal with them, I hope you finally called and resolved this.
Old 03-06-2009 | 11:12 AM
  #35  
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FWIW, trying to call Intense right now and guess what - no-one answering the phone, no voicemail, nothing!!!!!!
Phone just rings and rings and rings.........
Old 03-06-2009 | 11:22 AM
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....and ring......
Old 03-06-2009 | 11:29 AM
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Hmmm..... Maybe they are at lunch?
Old 03-06-2009 | 11:35 AM
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Lookie here.... I just called Intense! Three rings and "boom" I'm talking to Pete.

You sure you are dialing the correct number? (480) 635-8888
Old 03-06-2009 | 11:40 AM
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alright....finally....Darren to the rescue!!!!!!!!!
Old 03-06-2009 | 11:43 AM
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Originally Posted by SlideFox
Hmmm..... Maybe they are at lunch?
You called it right! (my wife always tells me I have no patience )


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