last week I was planning on doing a custom set of headlights and needed some supplies. At the suggestion of a fellow member here I went to v-leds.com and placed a $277.00 order for LEDs and some HIDs

I received a tracking number maybe 30min after placing the order and paying for it. So far I'm impressed. I check the tracking number and UPS says I'd receive it tomorrow 4/3 which for me was perfect so I'd have the stuff for the weekend.

Wednesday morning I get an email at like 6am from v-leds.com telling me that some of my items are on backorder FOR SEVERAL WEEKS and my order hasn't shipped yet. Why on earth does it take 4 days for someone to notice they don't have an item in stock and contact the customer?!

I email back that the rest of the order should be shipped and that i was expecting the order for Friday so I'm highly disappointed in the way the situation is unfolding

I got an email this morning at 5am basically telling me that the majority of the system is automated and pretty much it is what it is and there's nothing that can be done about it.

Upon further review of their website they have no phone number listed or address information. Going to the link for "contact us" takes you to an email form and nothing else

Considering this is my first dealings with v-leds.com their operation is horrendous and has totally messed up a timeframe I was working with for a set of headlights for a customer of mine. The lack of concern or caring from v-leds.com in this matter has totally pissed me off and I suggest that you avoid having the same experience with them I've had to endure.

Hopefully I've saved someone some future headache here.

I have screenshots of the UPS tracking info and the order receipt I got from them as well as the emails if you guys want further info regarding this matter

 

call you CC and get your money back dude!!!!

 

I've ordered from them several times and have always had a good experience. They can't have everything in stock all the time. Jake has always responded to my emails promptly and even gave me free shipping on an item I wanted to add to an order that was placed a few days prior. That's pretty good service INHO.

Sounds like you have some sand in you mangina. Relax, things happen.

 

i have ordered from V-leds.com because members here recommended them too.

i've no issues with them.

 

I'm aware everything can't always be in stock all the time. But taking 4 days to tell someone that the item is backordered and holding up the rest of the order they placed is retarded. I wasn't offered any expedited shipping or anything to make up for the issue either

 

Are you counting weekend days in that four days? Email them again and ask what they can do. Jake has always taken care of me.

 

yeah it was counted in there. I mean I was given a UPS tracking number and estimated delivery date the same day I placed and paid for the order. The order was placed early enough in the day for it to be processed out on Friday. But I don't get an email until Wednesday morning telling me about the backorder

 

you'd be upset too if this was all you saw almost a week after placing the order...

 

Non workdays can't be counted bro. Patience is a virtue. I recently ordered something online and it didn't ship out for two weeks! But I did get what I ordered and all was well. No company is perfect all the time.

 

This is what you have to go through with online store. The prices are lower online for this exact same reason as well. Lack of interactions between vendor and buyer