Bad Experience with DriveLine
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Joined: Jan 2006
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From: In the basement
Bad Experience with DriveLine
Well, take it or leave it, i'm just writing to inform you all from my poor experience with DriveLine.
About 2 months ago i ordered a mastergrade rear diffuser from them, and i asked them to quote me shipping to my door in Spain. I paid them and they shipped the diffuser fairly quick. They used a freight company i have never heard of, but that didn't matter really as long as the package came to my door.
Well after about a month, i finally get a tracking number, but that package didn't exist. He then sends me another tracking number that does work. Apparently there was a problem with the package and they had to make a new tracking number. Anyway, the package had been sitting in customs for a week already and nobody had bothered to contact me. This is why you need your tracking number ASAP.
So upon checking with the shipping company, it turns out that the package was sent from SHOWSTOPPERS. I spoke to Eric, and apparently they work hand in hand with ShowstoppersUSA. I don't know if anybody else knew that, but i certainly didn't. I expressed my dissaproval to Eric because of their bad rep, and shady ethics!
After much debating with customs and the shipping company, they said that i would have to pick up the package because it was not a door to door shipping service!!! It's a 1000 mile round trip from my house to Madrid airport! So i had to find a courier that would pick up the package from customs and deliver it to my house because i was lied to and told it was door to door and when it never was!
In the end i had to fork out over 400 bucks in shipping, storage charges, and duties. The duties are definitely my expense, but the shipping and storage charges that come to about 150 bucks should be refunded to me because they didn't actually ship it to my door, and because it took them so long to send me the tracking number the package racked up storage charges.
DriveLine and Showstoppers have told me that i won't see a dime of it, because it's not their fault. How is it not their fault? They shipped the package and they contracted the shipping company. And they lied to me about the door to door shipping!
I don't think i'm being unreasonable am i? All i want is a refund for what i had to pay to finish their job.
Just as a finishing note. DriveLine works hand in hand with Showstoppers with all their mastergarde and asuka stuff, so be warned!
About 2 months ago i ordered a mastergrade rear diffuser from them, and i asked them to quote me shipping to my door in Spain. I paid them and they shipped the diffuser fairly quick. They used a freight company i have never heard of, but that didn't matter really as long as the package came to my door.
Well after about a month, i finally get a tracking number, but that package didn't exist. He then sends me another tracking number that does work. Apparently there was a problem with the package and they had to make a new tracking number. Anyway, the package had been sitting in customs for a week already and nobody had bothered to contact me. This is why you need your tracking number ASAP.
So upon checking with the shipping company, it turns out that the package was sent from SHOWSTOPPERS. I spoke to Eric, and apparently they work hand in hand with ShowstoppersUSA. I don't know if anybody else knew that, but i certainly didn't. I expressed my dissaproval to Eric because of their bad rep, and shady ethics!
After much debating with customs and the shipping company, they said that i would have to pick up the package because it was not a door to door shipping service!!! It's a 1000 mile round trip from my house to Madrid airport! So i had to find a courier that would pick up the package from customs and deliver it to my house because i was lied to and told it was door to door and when it never was!
In the end i had to fork out over 400 bucks in shipping, storage charges, and duties. The duties are definitely my expense, but the shipping and storage charges that come to about 150 bucks should be refunded to me because they didn't actually ship it to my door, and because it took them so long to send me the tracking number the package racked up storage charges.
DriveLine and Showstoppers have told me that i won't see a dime of it, because it's not their fault. How is it not their fault? They shipped the package and they contracted the shipping company. And they lied to me about the door to door shipping!
I don't think i'm being unreasonable am i? All i want is a refund for what i had to pay to finish their job.
Just as a finishing note. DriveLine works hand in hand with Showstoppers with all their mastergarde and asuka stuff, so be warned!
Joined: Jan 2009
Posts: 7,287
Likes: 189
From: Eastern NC
I'm still waiting for my center caps from the RPF1s I ordered in October. After I receive them I will share my story as well...teaser, they are in bed with more than just ShowstoppersUSA.
Thread Starter
Joined: Jan 2006
Posts: 1,621
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From: In the basement
Actually they warned me about Showstoppers and Mastergrade. I didn't deal with any of them. Or at least thats what i thought. I was dealing with DriveLine.
They also warned me about the shoddy quality of theirs products, but that not what i'm arguing here.
They also warned me about the shoddy quality of theirs products, but that not what i'm arguing here.
That is a terrible shame. With my limited experiences in dealing with Eric and DriveLine the only problem I ran into was their lie about when I would be getting my wheels. Otherwise everything went well.
Had I known they are associated with ShowstoppersUSA, I would have dished out a few hundred more and gone elsewhere. Showstoppers and Mastergrade are two names that I regret ever dealing with. I can't believe DriveLine associates with either of them.
Had I known they are associated with ShowstoppersUSA, I would have dished out a few hundred more and gone elsewhere. Showstoppers and Mastergrade are two names that I regret ever dealing with. I can't believe DriveLine associates with either of them.
I hate dealing with shady vendors. When people deal with vendors that do business like this, a post like this is exactly what the community needs. Seems like lies is the best weapon of some vendors. I urge everyone to post up bad experiences like ReV. This will help protect potential customers/victims.
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Imagine that, even Driveline is now getting ripped off by this company. They wouldn't be the first distributor that gets money stolen from them by Mastergrade, just ask Jtran/Overdrive in Texas. They are still waiting for a $2000+ order placed in early '09.
Regardless of where you purchase it from, you are still supporting a company who steals from other members and shops on this forum.
sounds like the last shop willing to sell their parts is Showstoppers, and good luck with them ! Their reputation is even worse then Mastergrade from lieing and not fulfilling orders. Although, I doubt Showstoppers is still selling them because that is where Driveline would get their Mastergrade parts from, they were never direct.
Regardless of where you purchase it from, you are still supporting a company who steals from other members and shops on this forum.
sounds like the last shop willing to sell their parts is Showstoppers, and good luck with them ! Their reputation is even worse then Mastergrade from lieing and not fulfilling orders. Although, I doubt Showstoppers is still selling them because that is where Driveline would get their Mastergrade parts from, they were never direct.
ShowstoppersUSA is just as shaddy as Mastergrade. A simple search of "ShowstoppersUSA" will shed some light. Also, check out other forums. Both these companies have been banned from over half a dozen car forums for stealing peoples money and bold face lies. There is a reason neither shop is welcome on this site. If you are willing to take the chance and trust BOTH of those shops to get you a part, then I wish you all the best of luck.
Considering Driveline gets their Mastergrade parts from ShowstoppersUSA, and Driveline stated they do not have a TS diffuser instock I would assume Chuck is just blowing smoke and is just trying to make the sale.
Considering Driveline gets their Mastergrade parts from ShowstoppersUSA, and Driveline stated they do not have a TS diffuser instock I would assume Chuck is just blowing smoke and is just trying to make the sale.
From your own thread
https://my350z.com/forum/exterior-an...-diffuser.html
Seems like he tried to warn you. Good luck trying to get your money back, its hard enough for someone in the states to get a refund, yet alone being across the ocean.
Thread Starter
Joined: Jan 2006
Posts: 1,621
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From: In the basement
If you read them carefully you'll notice they said they are a distributor, not that they work hand in hand. AGAIN i was warned against Showstoppers and Mastergrade, not DriveLine. All it says is that DriveLine got ripped off by Mastergrade, that doesn't mean DriveLine would then rip off its customers.
Anyway, i'm not rying to get my money back now, as it's obvious i won't get it, but i was just warning everyone.
Last edited by ReV2Red; Jan 31, 2010 at 03:20 PM.
That is a terrible shame. With my limited experiences in dealing with Eric and DriveLine the only problem I ran into was their lie about when I would be getting my wheels. Otherwise everything went well.
Had I known they are associated with ShowstoppersUSA, I would have dished out a few hundred more and gone elsewhere. Showstoppers and Mastergrade are two names that I regret ever dealing with. I can't believe DriveLine associates with either of them.
Had I known they are associated with ShowstoppersUSA, I would have dished out a few hundred more and gone elsewhere. Showstoppers and Mastergrade are two names that I regret ever dealing with. I can't believe DriveLine associates with either of them.
(310) 533-8856
Last edited by DriveLineSales; Apr 14, 2010 at 02:52 PM.
From previous posts/threads:
No, there was never a time when we couldn't get our orders. We had held off from taking anymore Mastergrade orders as their problems started to come our way. Being that we have no real affiliation with the company, we didn't want their reputation to affect ours.
It is interesting to see the real issue of the problem pan out. "oh4TreefiddyZee", I have far more respect seeing where you came from. I was a bit naive when talking with you in the past, and I apologize if I had made any aggravated remarks.
We came into this issue long after the problems started. This product line had a substantial demand and was offered to us at an amazing rate from Showstoppers. We had then proceeded to stock on their products after several orders had been made. After a while, things started going south with Showstoppers and orders were held up for weeks on end (to avoid any problems, I won't go any further into details). But I can agree to what has been said, and it all needs to stop. We are going in an entirely different direction with this whole matter.
We are now (and have been) working with JDP Engineering in creating a (slightly) similar line up to what's currently offered by Mastergrade. For any of you who have had experience with John and JDP, you'll be very excited to see what will be released later this year.
http://www.jdpengineering.com/jdpcarbon/index.html
Everything they make is 100% top-notch. If there are any issues with the product, John will pay to have it sent back and a new item will be delivered. All carbon products are created by hand from start to finish. They guarantee a perfect fit and finish with every order.
^after mastergrade, i think you're left with the authentic one (which cost hell of alot!!)..
i've been looking around for another vendor since the issue members been facing with mastergrade, but no one was able to help. even driveline stopped selling those cuz they weren't able to get a hold of mastergrade for thier orders!.
i've been looking around for another vendor since the issue members been facing with mastergrade, but no one was able to help. even driveline stopped selling those cuz they weren't able to get a hold of mastergrade for thier orders!.
Imagine that, even Driveline is now getting ripped off by this company. They wouldn't be the first distributor that gets money stolen from them by Mastergrade, just ask Jtran/Overdrive in Texas. They are still waiting for a $2000+ order placed in early '09.
Regardless of where you purchase it from, you are still supporting a company who steals from other members and shops on this forum.
sounds like the last shop willing to sell their parts is Showstoppers, and good luck with them ! Their reputation is even worse then Mastergrade from lieing and not fulfilling orders. Although, I doubt Showstoppers is still selling them because that is where Driveline would get their Mastergrade parts from, they were never direct.
Regardless of where you purchase it from, you are still supporting a company who steals from other members and shops on this forum.
sounds like the last shop willing to sell their parts is Showstoppers, and good luck with them ! Their reputation is even worse then Mastergrade from lieing and not fulfilling orders. Although, I doubt Showstoppers is still selling them because that is where Driveline would get their Mastergrade parts from, they were never direct.
We came into this issue long after the problems started. This product line had a substantial demand and was offered to us at an amazing rate from Showstoppers. We had then proceeded to stock on their products after several orders had been made. After a while, things started going south with Showstoppers and orders were held up for weeks on end (to avoid any problems, I won't go any further into details). But I can agree to what has been said, and it all needs to stop. We are going in an entirely different direction with this whole matter.
We are now (and have been) working with JDP Engineering in creating a (slightly) similar line up to what's currently offered by Mastergrade. For any of you who have had experience with John and JDP, you'll be very excited to see what will be released later this year.
http://www.jdpengineering.com/jdpcarbon/index.html
Everything they make is 100% top-notch. If there are any issues with the product, John will pay to have it sent back and a new item will be delivered. All carbon products are created by hand from start to finish. They guarantee a perfect fit and finish with every order.
In all honesty, making a profit isn't a crime. Us bigger companies with a decent amount of overhead need to make sure that the utilities, employees, bills, and rent are paid. I would say we are rather fair with our pricing. You have to take into account that these Mastergrade items cost a fortune to ship to residential areas, plus with each credit card/paypal transaction, 3-4% is taken from the gross amount paid. Everything is accounted for with each item we sell. There are reasons why the pricing is marked at any particular rate.
Right. As stated here and several other threads, we source Mastergrade from Showstoppers USA. Our relationship with them is mixture between a friendship of 10 years, locational convenience, and a business associative. In more recent events, the friendship took a back seat to the business relations. However, all negative connotations aside, we had worked with them in the distribution of Mastergrade products. The details of our purchasing/stocking/shipping gets fairly technical, and doesn't really support any point we are trying to make. In the end, we are about as affiliated with Showstoppers as you are to us.
No, we are no more than a customer to them- as you are to DriveLine. The terminology is called "Drop shipping". Its fairly common in this industry. When a product cannot be shipped directly from the vendor, many times the shipment will go out from the manufacturer/distributor to the customer to save on freight costs and time.
[QUOTE=themadhatterxxx;8176709]
Regardless of how you sounded, we process every customers order in the same fashion. When an items is in stock, we can guarantee a lead time. There are no outer variables to get in the way. Glad to know you were happy with your order in the end.
Honestly I am not posting on here to gain anyone's respect or to win over any customers. There has been a good amount said over the past few months regarding several companies- Mastergrade, Asuka, Showstoppers, Auto Infantry, and DriveLine. I am just trying to shed some of the hidden light from our end.
On to the Showstoppers topic- As of right now the issue is too touchy for us to comment. I can say there will be a time when we'll add our .02 to the topic. The story won't be too different from what's already been posted here.
The details of our purchasing/stocking/shipping gets fairly technical, and doesn't really support any point we are trying to make. In the end, we are about as affiliated with Showstoppers as you are to us.[/QUOTE]
Care to explain? ...Because your honesty is appreciated but given all the negative feedback I don't think that statement is going to reassure any potential customer that they are guaranteed to receive a perfect product they paid for. Bottom line is it's pretty obvious from the recent past that showstoppers/boomer/mastergrade/asuka cannot be trusted on these forums. To me when I read the meaning behind that statement it says yeah we'll take your money and buy something from them when you pay us and whether or when you receive anything is out of our control.
Although, I will say I did order my Asuka doublehump roof from you back in december and I got it in 10 days delivered as promised, but that may have been because I probably sounded like I woulda killed you if you tried screwing me like AutoInfantry did.
Care to explain? ...Because your honesty is appreciated but given all the negative feedback I don't think that statement is going to reassure any potential customer that they are guaranteed to receive a perfect product they paid for. Bottom line is it's pretty obvious from the recent past that showstoppers/boomer/mastergrade/asuka cannot be trusted on these forums. To me when I read the meaning behind that statement it says yeah we'll take your money and buy something from them when you pay us and whether or when you receive anything is out of our control.
Although, I will say I did order my Asuka doublehump roof from you back in december and I got it in 10 days delivered as promised, but that may have been because I probably sounded like I woulda killed you if you tried screwing me like AutoInfantry did.
Honestly I am not posting on here to gain anyone's respect or to win over any customers. There has been a good amount said over the past few months regarding several companies- Mastergrade, Asuka, Showstoppers, Auto Infantry, and DriveLine. I am just trying to shed some of the hidden light from our end.
On to the Showstoppers topic- As of right now the issue is too touchy for us to comment. I can say there will be a time when we'll add our .02 to the topic. The story won't be too different from what's already been posted here.
Yea but drop shipping only works when the manufacturer isn't a lying douchebag.
Well honestly that's just the worst deal on the planet for the customer considering the manufacturer CANNOt be trusted to do the right thing and no one in their right mind would have any confidence in them at this point. I cannot see how leaving the responsibility to ship to the customer is being entrusted in Showstoppers/MasterGrade/Boomer given the amount of negative history here. Unreal.
And im not even attempting to troll in this thread cuz I have nothing against Driveline and you guys took care of me. But this is just common sense.
Well honestly that's just the worst deal on the planet for the customer considering the manufacturer CANNOt be trusted to do the right thing and no one in their right mind would have any confidence in them at this point. I cannot see how leaving the responsibility to ship to the customer is being entrusted in Showstoppers/MasterGrade/Boomer given the amount of negative history here. Unreal.
And im not even attempting to troll in this thread cuz I have nothing against Driveline and you guys took care of me. But this is just common sense.