(More) Props to Performance Nissan Service
08-16-2006, 11:28 AM
#1
(More) Props to Performance Nissan Service
Had a good experience at Perf. Nissan today.
Scheduled service for axle clicking with Tim, one of the service managers. Very nice guy to talk to.
Top 10 Reasons I was pleased:
1) Flexible scheduling
2) Did not hassle me in any way or BS me in any way. Was honest enough to tell me that if I brought the car in after 10AM the guys would probably not finish, break for lunch and my car would not get ready until afternoon. This is a very courteous maneuver and I appreciated it a lot.
3) Followed simple instructions; for example, they did not wash my car when I requested "no wash"
4) My rims were not scratched when I got the car back
5) Tim explained to me what they did to fix the problem (even though I already knew)
6) They have cool/entertaining stuff to look at in the waiting area, like flywheels and clutches and nismo exhaust, suspension parts, and motul motor oil for $9 a quart (what a rip off lol)
7) They have WIRELESS INTERNET for free! Bring your laptop!
8) Got a coupon for a free coffee from the machine. Was decent coffee.
9) They actually fixed the problem, which is good because I don't like getting my time wasted.
10) Finished everything in a timely manner.
Scheduled service for axle clicking with Tim, one of the service managers. Very nice guy to talk to.
Top 10 Reasons I was pleased:
1) Flexible scheduling
2) Did not hassle me in any way or BS me in any way. Was honest enough to tell me that if I brought the car in after 10AM the guys would probably not finish, break for lunch and my car would not get ready until afternoon. This is a very courteous maneuver and I appreciated it a lot.
3) Followed simple instructions; for example, they did not wash my car when I requested "no wash"
4) My rims were not scratched when I got the car back
5) Tim explained to me what they did to fix the problem (even though I already knew)
6) They have cool/entertaining stuff to look at in the waiting area, like flywheels and clutches and nismo exhaust, suspension parts, and motul motor oil for $9 a quart (what a rip off lol)
7) They have WIRELESS INTERNET for free! Bring your laptop!
8) Got a coupon for a free coffee from the machine. Was decent coffee.
9) They actually fixed the problem, which is good because I don't like getting my time wasted.
10) Finished everything in a timely manner.
08-16-2006, 12:03 PM
#4
Originally Posted by THE TECH
I'm wondering if they'll do my TSBs and warranty stuff outside the warranty period for zero cost. Now THAT would be impressive.
08-16-2006, 12:35 PM
#6
BRAVEHEART
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Tim Larsen is the only service writer I do business with hands down. I never had any problems with him at all and he treat my car like it was his. To be fair I never had anyone else write me up but I tend to make my appointments based on Tims day off and on.
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