PWNED Tischer Acura Service Dept (Dateline style)
PWNED Tischer Acura Service Dept (Dateline style)
So my dad got a 2006 Acura TL about 2 weeks ago. It was the last one on the lot w/Nav. We took it for a test drive and when he applied the brakes it pulsated. They resurfaced the rotors.
Fine, but we're paying for a new car and asked that new rotors be placed on the car. They agreed but Service was closed at the time so they had to schedule an appt.
We left w/the car and brought it back on the day of the appt. I don't trust dealerships or anyone associated w/them so I marked all 4 rotors. My dad picked up the car and they only changed the rears and the service ticket said all 4 had been replaced.
Called the Store Mgr and told him what happened. He asked, "Well, how do you know they weren't changed?" My reply, "B/c I marked them." His reply "... ... ... ugh, ugh...I don't know how that happened but I'm gonna get to the bottom of it blah blah blah words words words"
Needless to say when my dad took the car back yesterday they were all up his butt like he was the Pres of Acura...haha.
1. I hate dealerships
2. Felt good to stick it to the man...haha
Fine, but we're paying for a new car and asked that new rotors be placed on the car. They agreed but Service was closed at the time so they had to schedule an appt.
We left w/the car and brought it back on the day of the appt. I don't trust dealerships or anyone associated w/them so I marked all 4 rotors. My dad picked up the car and they only changed the rears and the service ticket said all 4 had been replaced.
Called the Store Mgr and told him what happened. He asked, "Well, how do you know they weren't changed?" My reply, "B/c I marked them." His reply "... ... ... ugh, ugh...I don't know how that happened but I'm gonna get to the bottom of it blah blah blah words words words"
Needless to say when my dad took the car back yesterday they were all up his butt like he was the Pres of Acura...haha.
1. I hate dealerships
2. Felt good to stick it to the man...haha
Did you ever think that this may be in part due to the Tech trying to save time and not management "out to get you"? Or maybe he changed only the rotors that were causing the problem like they're supposed to and there was a miss-understanding between the service writer and the tech?
I personally know a few of the guys over there (including the GM) and I am VERY surprised at hearing this.
And now your bashing them for being up you dad's a** and doin the right thing? Thats called customer service. They are obviously trying to right the wrong, and your being an a** about it.
They were being nice by replacing them for you. At no point were they ever obligated to do this for you, due to the fact that resurfacing the rotors is an acceptable industry standard repair for rotors.
I personally know a few of the guys over there (including the GM) and I am VERY surprised at hearing this.
And now your bashing them for being up you dad's a** and doin the right thing? Thats called customer service. They are obviously trying to right the wrong, and your being an a** about it.
They were being nice by replacing them for you. At no point were they ever obligated to do this for you, due to the fact that resurfacing the rotors is an acceptable industry standard repair for rotors.
Last edited by Driven1; Dec 8, 2006 at 05:37 AM.
I don't trust dealer techs, but what bothers me, is that too often service managers will try and cover their techs, knowing full well the mistake was made.
Case in point: When i had my stealth, I took it to the dodge dealer to rotate my tires (it was winter, and there was snow and ice on the ground, so it would be unsafe to jack up my car in the street and do it myself). I had a set of Toyo Proxies FZ4 on the front, and Toyo Proxies 4 on the rear. Since the Proxies 4 had a better snow rating, i wanted those up front.
I went to pick up the car, and none of the ties had been moved! I told the service manager, and all he said was "you must be confusing your tires, they're all the same brand anyway" I told them that they were different models tires, and how I wanted the Proxies 4 up front. He went to talk to his tech and came back and said "we have 3 guys that were watching him change the tires and can verify it. If you want us to do it again, you'll get charged." ...as if 3 other techs are staring at the one working on my car while he's rotating tires.
Furious, i talked to the owner and to Dodge's National service line, and predictably, nothing was done about it. I ended up going to a parking garage to do it myself (should have done this to start with)
Case in point: When i had my stealth, I took it to the dodge dealer to rotate my tires (it was winter, and there was snow and ice on the ground, so it would be unsafe to jack up my car in the street and do it myself). I had a set of Toyo Proxies FZ4 on the front, and Toyo Proxies 4 on the rear. Since the Proxies 4 had a better snow rating, i wanted those up front.
I went to pick up the car, and none of the ties had been moved! I told the service manager, and all he said was "you must be confusing your tires, they're all the same brand anyway" I told them that they were different models tires, and how I wanted the Proxies 4 up front. He went to talk to his tech and came back and said "we have 3 guys that were watching him change the tires and can verify it. If you want us to do it again, you'll get charged." ...as if 3 other techs are staring at the one working on my car while he's rotating tires.
Furious, i talked to the owner and to Dodge's National service line, and predictably, nothing was done about it. I ended up going to a parking garage to do it myself (should have done this to start with)
Originally Posted by jtabraham
I don't trust dealer techs, but what bothers me, is that too often service managers will try and cover their techs, knowing full well the mistake was made.
Case in point: When i had my stealth, I took it to the dodge dealer to rotate my tires (it was winter, and there was snow and ice on the ground, so it would be unsafe to jack up my car in the street and do it myself). I had a set of Toyo Proxies FZ4 on the front, and Toyo Proxies 4 on the rear. Since the Proxies 4 had a better snow rating, i wanted those up front.
I went to pick up the car, and none of the ties had been moved! I told the service manager, and all he said was "you must be confusing your tires, they're all the same brand anyway" I told them that they were different models tires, and how I wanted the Proxies 4 up front. He went to talk to his tech and came back and said "we have 3 guys that were watching him change the tires and can verify it. If you want us to do it again, you'll get charged." ...as if 3 other techs are staring at the one working on my car while he's rotating tires.
Furious, i talked to the owner and to Dodge's National service line, and predictably, nothing was done about it. I ended up going to a parking garage to do it myself (should have done this to start with)
Case in point: When i had my stealth, I took it to the dodge dealer to rotate my tires (it was winter, and there was snow and ice on the ground, so it would be unsafe to jack up my car in the street and do it myself). I had a set of Toyo Proxies FZ4 on the front, and Toyo Proxies 4 on the rear. Since the Proxies 4 had a better snow rating, i wanted those up front.
I went to pick up the car, and none of the ties had been moved! I told the service manager, and all he said was "you must be confusing your tires, they're all the same brand anyway" I told them that they were different models tires, and how I wanted the Proxies 4 up front. He went to talk to his tech and came back and said "we have 3 guys that were watching him change the tires and can verify it. If you want us to do it again, you'll get charged." ...as if 3 other techs are staring at the one working on my car while he's rotating tires.
Furious, i talked to the owner and to Dodge's National service line, and predictably, nothing was done about it. I ended up going to a parking garage to do it myself (should have done this to start with)
Originally Posted by Driven1
Did you ever think that this may be in part due to the Tech trying to save time and not management "out to get you"? Or maybe he changed only the rotors that were causing the problem like they're supposed to and there was a miss-understanding between the service writer and the tech?
I personally know a few of the guys over there (including the GM) and I am VERY surprised at hearing this.
And now your bashing them for being up you dad's a** and doin the right thing? Thats called customer service. They are obviously trying to right the wrong, and your being an a** about it.
They were being nice by replacing them for you. At no point were they ever obligated to do this for you, due to the fact that resurfacing the rotors is an acceptable industry standard repair for rotors.
I personally know a few of the guys over there (including the GM) and I am VERY surprised at hearing this.
And now your bashing them for being up you dad's a** and doin the right thing? Thats called customer service. They are obviously trying to right the wrong, and your being an a** about it.
They were being nice by replacing them for you. At no point were they ever obligated to do this for you, due to the fact that resurfacing the rotors is an acceptable industry standard repair for rotors.
Customer service would have been to take care of the issue in the 1st place the 1st time the car was brought in.
edit - ...and by "...they were all up his butt..." in my 1st thread I meant the service people...should have made that clearer - not the GM
Last edited by abstrakt; Dec 8, 2006 at 06:17 AM.
If this happened to me i would have returned the car and got another one somewhere else. Them trying to fix it after the fact is not the freaken point. I would have also written a letter to corperate and made some heads roll.
This should not be happening at a dealership period. I dont care what the circumstances and I sure as hell wouldnt be interested in any excuses they are offering. If people working there have poor enough of a work ethic to pull something like that, then i wouldnt be interested in doing business with any part of their place of business.
This should not be happening at a dealership period. I dont care what the circumstances and I sure as hell wouldnt be interested in any excuses they are offering. If people working there have poor enough of a work ethic to pull something like that, then i wouldnt be interested in doing business with any part of their place of business.
Mistakes happen.
IMO. Anyone who has to manage people under them understands that sometimes you cannot have everything be perefect. People make mistakes and all yo can do is try to do is prevent them and then correct them when they do happen.
Sounds like they fixed the problem and made EVERY effort to rectify how you felt you had been wronged, and even go above and beyond to ensure this.
My reference to you being an a** about it is that you posted it up here as if to say don't go there and that you were so proud you "stuck it to the man". When in all actuality they went above and beyond "like he was the Pres. of Acura" and you should be thankful, cause alot of places wouldn't do this.
Heres how I see it.
1)They treated you well prior by offerring to replace the rotors at no cost, 2)a mistake happened, 3) you got all offended like someone is out to get you, and 4) they did the right thing and did the little bit extra to try and rectify the situation.
If you get pissed everytime something doesn't go right the first time (especially when depending on other people) you're going to be a pretty angry person.
But it's not fair to go in with a chip on your shoulder either. Not every dealership is out to get you.
But Im glad you're so proud of your accomplishement. Go get em.
I just don't see the point in publicly posting something like this other than to rub it in someone's face that it happened. You're not disgruntled (or shouldn't be b/c they fixed it) but merely gloating.
It's a matter of opinion I guess.
Personally, I would NOT have taken the car home or purchased it until the problem was properly diagnosed and repaired.
IMO. Anyone who has to manage people under them understands that sometimes you cannot have everything be perefect. People make mistakes and all yo can do is try to do is prevent them and then correct them when they do happen.
Sounds like they fixed the problem and made EVERY effort to rectify how you felt you had been wronged, and even go above and beyond to ensure this.
My reference to you being an a** about it is that you posted it up here as if to say don't go there and that you were so proud you "stuck it to the man". When in all actuality they went above and beyond "like he was the Pres. of Acura" and you should be thankful, cause alot of places wouldn't do this.
Heres how I see it.
1)They treated you well prior by offerring to replace the rotors at no cost, 2)a mistake happened, 3) you got all offended like someone is out to get you, and 4) they did the right thing and did the little bit extra to try and rectify the situation.
If you get pissed everytime something doesn't go right the first time (especially when depending on other people) you're going to be a pretty angry person.
But it's not fair to go in with a chip on your shoulder either. Not every dealership is out to get you.
But Im glad you're so proud of your accomplishement. Go get em.
I just don't see the point in publicly posting something like this other than to rub it in someone's face that it happened. You're not disgruntled (or shouldn't be b/c they fixed it) but merely gloating.
It's a matter of opinion I guess.
Personally, I would NOT have taken the car home or purchased it until the problem was properly diagnosed and repaired.
Last edited by Driven1; Dec 8, 2006 at 06:54 AM.
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Originally Posted by christian655321
If this happened to me i would have returned the car and got another one somewhere else. Them trying to fix it after the fact is not the freaken point. I would have also written a letter to corperate and made some heads roll.
This should not be happening at a dealership period. I dont care what the circumstances and I sure as hell wouldnt be interested in any excuses they are offering. If people working there have poor enough of a work ethic to pull something like that, then i wouldnt be interested in doing business with any part of their place of business.
This should not be happening at a dealership period. I dont care what the circumstances and I sure as hell wouldnt be interested in any excuses they are offering. If people working there have poor enough of a work ethic to pull something like that, then i wouldnt be interested in doing business with any part of their place of business.
No mistakes EVER is just unrealistic in any business. And whats the difference between a dealership and a repair shop or tuning shop? They're all operated by Human's who inherently make mistakes. If this happened multiple times or he had more than one issue with them this would be a different story and I would NOT be of the same opinion.
Nice job. IMO you have every right to be ticked. Mistakes happen, but if you pay for a stated service, and the service wasn't performed as stated, well somebody's trying to shove it up your ***. Seems to be beyond a mistake when the service is clearly stated in print.
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Originally Posted by Driven1
Mistakes happen.
IMO. Anyone who has to manage people under them understands that sometimes you cannot have everything be perefect. People make mistakes and all yo can do is try to do is prevent them and then correct them when they do happen.
Sounds like they fixed the problem and made EVERY effort to rectify how you felt you had been wronged, and even go above and beyond to ensure this.
My reference to you being an a** about it is that you posted it up here as if to say don't go there and that you were so proud you "stuck it to the man". When in all actuality they went above and beyond "like he was the Pres. of Acura" and you should be thankful, cause alot of places wouldn't do this.
Heres how I see it.
1)They treated you well prior by offerring to replace the rotors at no cost, 2)a mistake happened, 3) you got all offended like someone is out to get you, and 4) they did the right thing and did the little bit extra to try and rectify the situation.
If you get pissed everytime something doesn't go right the first time (especially when depending on other people) you're going to be a pretty angry person.
But it's not fair to go in with a chip on your shoulder either. Not every dealership is out to get you.
But Im glad you're so proud of your accomplishement. Go get em.
I just don't believe in publicly posting something like this other than to rub it in someone's face that it happened. You're not disgruntled (or shouldn't be b/c they fixed it) but merely gloating.
It's a matter of opinion I guess.
Personally, I would NOT have taken the car home or purchased it until the problem was properly diagnosed and repaired.
IMO. Anyone who has to manage people under them understands that sometimes you cannot have everything be perefect. People make mistakes and all yo can do is try to do is prevent them and then correct them when they do happen.
Sounds like they fixed the problem and made EVERY effort to rectify how you felt you had been wronged, and even go above and beyond to ensure this.
My reference to you being an a** about it is that you posted it up here as if to say don't go there and that you were so proud you "stuck it to the man". When in all actuality they went above and beyond "like he was the Pres. of Acura" and you should be thankful, cause alot of places wouldn't do this.
Heres how I see it.
1)They treated you well prior by offerring to replace the rotors at no cost, 2)a mistake happened, 3) you got all offended like someone is out to get you, and 4) they did the right thing and did the little bit extra to try and rectify the situation.
If you get pissed everytime something doesn't go right the first time (especially when depending on other people) you're going to be a pretty angry person.
But it's not fair to go in with a chip on your shoulder either. Not every dealership is out to get you.
But Im glad you're so proud of your accomplishement. Go get em.
I just don't believe in publicly posting something like this other than to rub it in someone's face that it happened. You're not disgruntled (or shouldn't be b/c they fixed it) but merely gloating.
It's a matter of opinion I guess.
Personally, I would NOT have taken the car home or purchased it until the problem was properly diagnosed and repaired.
I think its just because you know people there that you feel this way. I am glad he publicly posted this because I know if I lived in that area I would now not buy from them as I am currently in the market for a TL. Dealerships scew people over on a daily basis and now that they were caught doing something wrong you think its just a small mistake and they didnt do it on purpose? How can you "forget" to change out both sets of rotors?
He had all the right in the world to be angry with these scum dealerships. Most all are the same and will try to screw the customer at any chance they get. He has all the right in the world to go in there with a chip on his shoulder when he didnt get the service he was supposed to. The only reason they were nice to him is because they knew they got caught. If he hadnt marked them they probably wouldnt have done anything.
I'll clarify.
First, I would like to apologize to the OP, "a**" was innappropriate on my part.
I used to work there when i was younger and the only people I know who are left are really the upper management. With that said, I have NEVER known them or anyone under their direction to purposely try to "doop" someone.
I'll admit I may be taking this a bit personally, and I will try to remember that since I do know a few of the guys down there.
The "IOU" is where I think the confusion occurred. The sales went to service with a blanket replace the rotors remark on the ticket or something similar. Service then asked, well whats wrong with it? With service being the ones who have to make the repairs and spend the dealers money logically (typically sales guys know jack about fixing a car) they tested the car diagnosed and fixed the problem.
Did you still have the vibration when they replaced only the two rotors?
Just because you have pulsing in the brakes does not necesarily mean that the rotors need to be replaced and it may have been an unfair request of you to have them ALL replaced.
I just think there are always two sides to the story and there is more to this than the OP stated. Knowing how the sales gave him an "IOU" just automatically makes me think that somehwere there was a logical misunderstanding/disconnect between depts. and noone was trying to "get him".
If indeed the tech or anyone else purposely attempted to mislead or rip you off, I can assure you they will be dealt with accordingly.
And seeing as how they treated him fairly prior to having it serviced, whats the purpose of the chip on the shoulder? A little unfair in my opinion.
First, I would like to apologize to the OP, "a**" was innappropriate on my part.
I used to work there when i was younger and the only people I know who are left are really the upper management. With that said, I have NEVER known them or anyone under their direction to purposely try to "doop" someone.
I'll admit I may be taking this a bit personally, and I will try to remember that since I do know a few of the guys down there.
The "IOU" is where I think the confusion occurred. The sales went to service with a blanket replace the rotors remark on the ticket or something similar. Service then asked, well whats wrong with it? With service being the ones who have to make the repairs and spend the dealers money logically (typically sales guys know jack about fixing a car) they tested the car diagnosed and fixed the problem.
Did you still have the vibration when they replaced only the two rotors?
Just because you have pulsing in the brakes does not necesarily mean that the rotors need to be replaced and it may have been an unfair request of you to have them ALL replaced.
I just think there are always two sides to the story and there is more to this than the OP stated. Knowing how the sales gave him an "IOU" just automatically makes me think that somehwere there was a logical misunderstanding/disconnect between depts. and noone was trying to "get him".
If indeed the tech or anyone else purposely attempted to mislead or rip you off, I can assure you they will be dealt with accordingly.
And seeing as how they treated him fairly prior to having it serviced, whats the purpose of the chip on the shoulder? A little unfair in my opinion.
Last edited by Driven1; Dec 8, 2006 at 07:45 AM.
Hey please don't take this thread personally, and I'm not attacking you in my responses...no hard feelings on my part towards you and I hope you have none towards me as well.
I stated in my 1st thread - Since we were purchasing a brand new car, I felt that everything should be new. Therefore my request for 4 new rotors after I was told that all 4 were resurfaced. I think that is fair to ask for being that I am paying for a NEW car.
The "We Owe You" doc was written up and did not contain "a blanket statement about replacing rotors." It specifically said to "Replace F and R." A copy was given to myself and to the service dept. The service guy called my dad the day of and said, "Why do you want 4 new rotors?" My dad explained the resurfacing and then FAXED his copy of the "We Owe You" to the Service Mgr. Now the Service Dept has/had 2 copies of the same paper that stated all 4 rotors needed to be replaced.
In addition, the service ticket/receipt that you get after having service done said 4 total parts replaced for rotors. Now you tell me where the misunderstanding was?
That is the story...I don't know if the Service Dept operates independently of the dealership and that is why my thread title states Tischer Service and not the dealership. The GM said he would get to the bottom of everything and take care of it. He did his job, it was the service dept that failed to do theirs
I stated in my 1st thread - Since we were purchasing a brand new car, I felt that everything should be new. Therefore my request for 4 new rotors after I was told that all 4 were resurfaced. I think that is fair to ask for being that I am paying for a NEW car.
The "We Owe You" doc was written up and did not contain "a blanket statement about replacing rotors." It specifically said to "Replace F and R." A copy was given to myself and to the service dept. The service guy called my dad the day of and said, "Why do you want 4 new rotors?" My dad explained the resurfacing and then FAXED his copy of the "We Owe You" to the Service Mgr. Now the Service Dept has/had 2 copies of the same paper that stated all 4 rotors needed to be replaced.
In addition, the service ticket/receipt that you get after having service done said 4 total parts replaced for rotors. Now you tell me where the misunderstanding was?
That is the story...I don't know if the Service Dept operates independently of the dealership and that is why my thread title states Tischer Service and not the dealership. The GM said he would get to the bottom of everything and take care of it. He did his job, it was the service dept that failed to do theirs
Last edited by abstrakt; Dec 8, 2006 at 07:49 AM.
the service ticket/receipt that you get after having service done said 4 total parts replaced for rotors.
Last edited by bonusfrag; Dec 8, 2006 at 07:58 AM.
wow i cant believe how many people here are defending the shop! "an honest mistake?" yeah right! "they took care of you after you found the mistake?" yeah right. if you were a normal joe who didnt take this extra step to protect yourself they would have taken advantage of you. only when they were caught did they treat you right. this happens so often every day, and when someone finally catches em, everyone blasts you. haha! my cousin worked at a dealership his whole life, and ive watched them do an oil change by just changing the sticker on the window! im not for that kind of stuff at all- i hate when people are dishonest, but it does happen, and not by "mistake."
Originally Posted by abstrakt
Hey please don't take this thread personally, and I'm not attacking you in my responses...no hard feelings on my part towards you and I hope you have none towards me as well.
I stated in my 1st thread - Since we were purchasing a brand new car, I felt that everything should be new. Therefore my request for 4 new rotors after I was told that all 4 were resurfaced. I think that is fair to ask for being that I am paying for a NEW car.
The "We Owe You" doc was written up and did not contain "a blanket statement about replacing rotors." It specifically said to "Replace F and R." A copy was given to myself and to the service dept. The service guy called my dad the day of and said, "Why do you want 4 new rotors?" My dad explained the resurfacing and then FAXED his copy of the "We Owe You" to the Service Mgr. Now the Service Dept has/had 2 copies of the same paper that stated all 4 rotors needed to be replaced.
In addition, the service ticket/receipt that you get after having service done said 4 total parts replaced for rotors. Now you tell me where the misunderstanding was?
That is the story...I don't know if the Service Dept operates independently of the dealership and that is why my thread title states Tischer Service and not the dealership. The GM said he would get to the bottom of everything and take care of it. He did his job, it was the service dept that failed to do theirs
I stated in my 1st thread - Since we were purchasing a brand new car, I felt that everything should be new. Therefore my request for 4 new rotors after I was told that all 4 were resurfaced. I think that is fair to ask for being that I am paying for a NEW car.
The "We Owe You" doc was written up and did not contain "a blanket statement about replacing rotors." It specifically said to "Replace F and R." A copy was given to myself and to the service dept. The service guy called my dad the day of and said, "Why do you want 4 new rotors?" My dad explained the resurfacing and then FAXED his copy of the "We Owe You" to the Service Mgr. Now the Service Dept has/had 2 copies of the same paper that stated all 4 rotors needed to be replaced.
In addition, the service ticket/receipt that you get after having service done said 4 total parts replaced for rotors. Now you tell me where the misunderstanding was?
That is the story...I don't know if the Service Dept operates independently of the dealership and that is why my thread title states Tischer Service and not the dealership. The GM said he would get to the bottom of everything and take care of it. He did his job, it was the service dept that failed to do theirs
I stand corrected and sincerely apologize. I missed where they stated they had already been resurfaced, and now that you mentioned that there was reasoning behind replacing all 4, and you reitterated this to them over the phone you are 100% absolutely correct. Someone seriously F'ed up in service. And Im really dissapointed to be quite honest. I've always known them to be a stand-up place of business.
As far as the sales vs. service, there is always a little snubbing between the two, not that they operate seperately but just how techs look at the sales. They think they don't know anything, which is somewhat true sometimes. Thats all I was getting at.
Sorry guys, been a rough day. I'll refrain from compulsive posting.
Last edited by Driven1; Dec 8, 2006 at 08:28 AM.