Originally Posted by 350Track

Comcast sucks ***. If you ever have a problem, they will tell you that it's on your end. Their policy is they have to send some jackass out to your house 6 times before they say their wiring blows as opposed to something wrong with your brand new $3K TV.
As far as their customer service, anything on the phone with them is a joke and when you call it will end up costing you a new phone like me because you get so damn angry your throw it against a wall. But...if you go in person to the local office, they are definitely a lot nicer and hook you up with all kinds of free stuff just so you'll get out of there. Got Free HBO, Showtime, Cinemax for a year because I live in Frederick and cable went out in the 9th inning of the last game of the Red Sox World Series. Went in to the office the next day w/ dynamite strapped around my stomach, got free premium stuff.