Got a call from a service rep today asking me three things:

1) Has my sales person followed up with me after the purchase?

2) Have I scheduled my "free" 1,000 mile oil change?

3) Did I get an opinion survey from Nissan? (The real reason for the call....)

I have not scheduled an oil change on the car with 971 miles because even the manual says do it at 3,500. Other than the concept that you can either A) never change oil too frequently or B) you should change the oil because the new engine creates more metal particles (ancient concept), does every dealer suggest this?

And, since I haven't filled out my opinion sheet yet, he said "don't - bring it in and have your sales person show you how to fill it out". When I said I thought I could probably handle this task, he said "oh, I forgot to tell you that if you bring your car and the form in for the sales person to help you fill it out, they will fill my gas tank for free....."

Gee, I really don't understand this sincere gesture of generosity.....Interesting ploy, eh? I'm guessing Nissan is not authorizing this.

 

the dealer is doing this. if they get good results on those the dealer gets bonuses so thats why they want to "help" you fill it out. take them up on the offer

 

I'd tell 'em to stick it.

 

I can be bought. I'll drive it in on fumes...

If I thought me comments (constructive) would actually do anything other than screw them, I probably would do it but i rather doubt it

 

Yeah, at least in Phx, a full tank of gas is around $70 -- certainly worth more than an oil change! That would be worth the "help" from the dealer in filling out the form.

 

Yup! NNA has been sticking it to the dealers for poor customer service. Mine also begs and pleads with me to give them the "Excellent" rating when I fill out the form. I never even send that sucker in.

 

I think the focus on customer satisfaction is across all brands. A very good friend owns a large Pontiac/Buick/GMC dealership and is associated with a very large Chevy dealership. They also are very focused on the cust sat thing but it starts right at the beginning with something like "if at any time during our discussions on buying a car there is any time where you don't feel you are getting 100% of our attention and respect and couldn't give us 100% satisfaction rating, whether you buy from us or not, please stop and tell me and I will immediately fix the situation or get someone who will, whether you buy from us or not now or throughout our relationship". Same treatment from both the BPG and Chevy store. And, guess what? It works. I've bought several cars and the relationship is great. Maybe it helps that I know the owner. But, they also always get the top rankings from GM.

With this Nissan dealer, there's nothing wrong, but its not the same. I would give them all positive ratings but offer some constructive advice. But I really get the sense they don't care. They just want to buy my 100% for $60.

If anyone out there wants to pay me a $100 for giving them a less than perfect score, I've made it clear my rating is for sale!

 

When i took my in for service, i had my stereo system messed with. so much for customer service.