I will give you that, their basic customer service skills are a little lacking at times. I tried to call them today twice, around 3pm and 3:30pm, went to voicemail, can't leave a message because their voicemail is full.

wtf. when I went there they had 1-2 people workin the office front all the time just browsing youtube videos and forums and ****. what are they doing? do some work. : P

 

last time i talked to lawrence he said they're closed on mondays for the winter, thats why they're not picking up today... don't have anything for any other days

 

Yea they closed Mondays. Overall I left about 10 messages to other worker there for Lawrence cause he never seems to be in. Left 2 emails aswell. Seems like he dosnt think it's important not to return my money.

I think I got to go to small claims courts. So gay!!!!! Arg.

 

seems like lawrence is always traveling. guess he trains a lot of folks on osiris and tuning in general, the guy is wicked smart and provides great customer service when he's in though.

would it kill them to update their voice mail that they are closed, and to have room for a single message? ah well, at least that explains it. just annoyed, I was at the emissions testing center and I wanted to confirm if I needed to put my ecu on the stock map for testing or if it would pass fine on any map

 

did you provide your own alarm or have them order it? i've had lawrence install two alarms for me in the last few years, and he's done a buddy of mine's 350z, all with no problems whatsoever. but all cases we had lawrence order the alarm and components.

 

I think it just boils down to tw8715 has the worst luck in the world or there is just no pleasing him. I'm sure whenever intec answers the phone, **** gets done.

 

Bounced check + bad customer service = fail.

 

they should have a BBQ to redeem themselves

 

^they've had a few, nobody ever show's up... well at least nobody with a z (or skyline for that matter )

 

I do have the worst luck! i swear to god lol

anywaiseeeeee Lawrence at intec is the worst to get a hold of.

BUT there is another owner... Joon? i just spoke with him and he is GREAT!


He said he will call me as soon as funds are avaialble in his account so i can try to deposite the check again.

i asked him if he could reinburst me for the late fee's from bank of amerrica.

he said he would reinburst me for 1. soo thats not bad out of the 2 i recieved...

 

^if you ask the teller, more often than not, they'll waive the fee. unless you constantly try to deposit bounced checks

 

just because there weren't many z's/g's doesn't mean no one showed up! there were a ton of people at the last dyno day they had. i remember a lot of z/g owners *said* they were going to show up

 

takati? do you work at intec?

you seem too lol.

 

just been a loyal customer and friend of the shop since about '04

 

fixed for validity

 

tried again today.. no funds

called intec.. couldnt speak to no one

i see a pattern starting here lol

the worker i spoke to accually started to blame the alarm i provided them for the install.

i told him striaght up that it works FINE with the new install.. the nerve intec has to blame the product after all this... tsk tsk