Some Serious Issues with a Dealership
#41
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Originally Posted by Adhesive
status update:
We had another talk with the dealership. This time, everyone was present. The dealership said they would swap the base model car for the enthusiast model for 1100 dollars under invoice along with free oil changes for life and put this behind us (which is 1800dollars out of our pocket for the difference of enthusiast model - base).
or
keep the base and get free tires for life + oil change for life + free brake pads for the life of the car.
I told them if they can just refund my money and give back my original car and call off the deal altogether since this has been a headache and very time consuming. Whats your guys opinion? I think I will write a letter and contact Nissan affairs on Monday about canceling the whole deal.
We had another talk with the dealership. This time, everyone was present. The dealership said they would swap the base model car for the enthusiast model for 1100 dollars under invoice along with free oil changes for life and put this behind us (which is 1800dollars out of our pocket for the difference of enthusiast model - base).
or
keep the base and get free tires for life + oil change for life + free brake pads for the life of the car.
I told them if they can just refund my money and give back my original car and call off the deal altogether since this has been a headache and very time consuming. Whats your guys opinion? I think I will write a letter and contact Nissan affairs on Monday about canceling the whole deal.
#42
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IMHO...
The salesman admits to making a mistake...or prob lied and is slime like the GM. Do you really want their service dept. touching your Z?
I wouldn't and would pass on those life time offers from THEM.
What I would do:
Give THEM two choices.
1) refund monies and return trade-in or
2) exchange for the Z your were led to believe you were getting and end this headache. Take the so-called dealer loss from the salesman pocket who admits fault. Not your fault, why should it cost you more $$.
Tell them they have 24hrs to call YOU with their decision on YOUR two offers (look at your watch when you say that).
If no call from them you'll go to NNA and legal. Then walk out and wait for the call.
YOU give them the choices, not them giving you the choices.
G/L with your decision.
The salesman admits to making a mistake...or prob lied and is slime like the GM. Do you really want their service dept. touching your Z?
I wouldn't and would pass on those life time offers from THEM.
What I would do:
Give THEM two choices.
1) refund monies and return trade-in or
2) exchange for the Z your were led to believe you were getting and end this headache. Take the so-called dealer loss from the salesman pocket who admits fault. Not your fault, why should it cost you more $$.
Tell them they have 24hrs to call YOU with their decision on YOUR two offers (look at your watch when you say that).
If no call from them you'll go to NNA and legal. Then walk out and wait for the call.
YOU give them the choices, not them giving you the choices.
G/L with your decision.
#43
350Z-holic
iTrader: (46)
Originally Posted by 06CPV35
IMHO...
The salesman admits to making a mistake...or prob lied and is slime like the GM. Do you really want their service dept. touching your Z?
I wouldn't and would pass on those life time offers from THEM.
What I would do:
Give THEM two choices.
1) refund monies and return trade-in or
2) exchange for the Z your were led to believe you were getting and end this headache. Take the so-called dealer loss from the salesman pocket who admits fault. Not your fault, why should it cost you more $$.
Tell them they have 24hrs to call YOU with their decision on YOUR two offers (look at your watch when you say that).
If no call from them you'll go to NNA and legal. Then walk out and wait for the call.
YOU give them the choices, not them giving you the choices.
G/L with your decision.
The salesman admits to making a mistake...or prob lied and is slime like the GM. Do you really want their service dept. touching your Z?
I wouldn't and would pass on those life time offers from THEM.
What I would do:
Give THEM two choices.
1) refund monies and return trade-in or
2) exchange for the Z your were led to believe you were getting and end this headache. Take the so-called dealer loss from the salesman pocket who admits fault. Not your fault, why should it cost you more $$.
Tell them they have 24hrs to call YOU with their decision on YOUR two offers (look at your watch when you say that).
If no call from them you'll go to NNA and legal. Then walk out and wait for the call.
YOU give them the choices, not them giving you the choices.
G/L with your decision.
Ask to see the invoice of the Enthusiast they are talking about. Compare their deal on it to .98 of invoice plus destination charge. Screw the brakes and tires deal - tell them you want the full extended warranty (the full blown one) since Nissan's standard warranty sucks. Start the timer.
#44
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I wonder if you bought the car from a rat faced looking guy in a cheap suit on Capital. Did he mention "trunk money" from the factory as the reason he was willing to "lose money" on the enthusiast sale?
#46
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Originally Posted by Changvi
So, any updates?
#48
New Member
I'm confused as to why you're driving this car around. (Maybe I'm reading wrong, but that's what it sounds like.) As soon as I realized the problem, I would have parked it on their doorstep. Seems you're getting yourself in deeper the longer you keep it.
Hope it all works out, though. Dealers should not get away with jerking people around like this.
Hope it all works out, though. Dealers should not get away with jerking people around like this.
#49
350Z-holic
iTrader: (46)
Originally Posted by 2-3-Z
I'm confused as to why you're driving this car around. (Maybe I'm reading wrong, but that's what it sounds like.) As soon as I realized the problem, I would have parked it on their doorstep. Seems you're getting yourself in deeper the longer you keep it.
Hope it all works out, though. Dealers should not get away with jerking people around like this.
Hope it all works out, though. Dealers should not get away with jerking people around like this.
#50
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Originally Posted by Adhesive
Still in the process...Have contacted Nissan Affairs, I am waiting as well...Should get a call tommorow from them.
Even if NNA addresses your issue in a timely manner and is resolved, BBB should know about that dealers slimy business practices regardless.
And if NNA gives you the run-around, BBB will already know about it and contact NNA. NNA jumps when BBB calls them.
Just my .02
Last edited by 06CPV35; 01-16-2008 at 03:23 PM.
#52
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I am very sorry to hear the dilemma you have to go through, But my friend you are not alone. I faced the same situation when I was buying my Z last November. The only difference between your case and mine is that I backed out, just before signing the papers at 9:00 pm (after they played games with me for the whole day)... I was so pissed off with the nissan dealerships that I was thinking of buying a BMW Z4
Well Z is my dream car so I went to Arizona just to buy my Z ...
My Bad experience was with Folsom Lake nissan, sacramento
I think we should have a thread for Dealerships, discussing our experiences, for both purchase as well as servicing
Well Z is my dream car so I went to Arizona just to buy my Z ...
My Bad experience was with Folsom Lake nissan, sacramento
I think we should have a thread for Dealerships, discussing our experiences, for both purchase as well as servicing
#55
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Everything was finally resolved today ( about 25 days later?). The Owner , Sales person, and the General Manager all sat with me and discussed the issue. The base model was returned and the enthusiast was given to me for 2k under invoice for my troubles of waiting etc + a few goodies such as Lifetime tires, Free oil Change, Gas for 2 Months. I am very happy how it played out but did not enjoy the service until the owner came into play about this issue. Supposedly the GM got fired and was replaced by a new one, also they had difficulties finding a dealer swap with everything I was asking for (most importantly side airbags). After talking with the owner they found a car the next day with a few bonus's that I did not pay for. After all the stress that came with buying this car , I will admit that I should have taken more time to look at my car before buying it, and not trust the sales person to give me the "overview" the next day as promised. Although I will not take the blame for the long wait i had to endure. Sorry for the long wait on the response I was too busy the dealership everyday about my car. If you would like to know which dealership it was please feel free to private message me
Last edited by Adhesive; 01-31-2008 at 08:44 PM.
#57
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Glad to hear things finally went your way. GM fired...good call by the owner. Maybe that salesperson too?
So now sounds like that dealership should be better without that knucklehead and the owner has moral integrity toward his/hers customers.
PM sent...
So now sounds like that dealership should be better without that knucklehead and the owner has moral integrity toward his/hers customers.
PM sent...
#59
350Z-holic
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$2k under INVOICE? Please tell me you saw their actual invoice sticker, compared the VIN to your vehicle's VIN, then paid $2k under that. You could also have looked up the invoice at edmunds.com
If you sincerely got it for $2k under invoice, then you did get a good deal assuming it was everything you wanted and then some. Tell us about it - i.e. 08' enthusiast/color with what options and what you ended up paying for it!
I'd like to know the dealership, so if you won't post it (for whatever reason) please PM me.
If you sincerely got it for $2k under invoice, then you did get a good deal assuming it was everything you wanted and then some. Tell us about it - i.e. 08' enthusiast/color with what options and what you ended up paying for it!
I'd like to know the dealership, so if you won't post it (for whatever reason) please PM me.
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