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West Covina Nissan... Very Satisfied

Old Feb 20, 2007 | 07:10 PM
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Default West Covina Nissan... Very Satisfied

Took my car in for the fuel recall, mentioned the axle click (more of a ping), oil change, and an alignment.

And something happened--they fixed everything. No questions, no trying to make them understand, no worries.

Big props, and I'll have to thank Jeff. His activity on the forums made me drive from work (ontario) to WC without hesitation...and I'll be back.


FYI, sweet Motul oil change special for $45!!!!
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Old Feb 20, 2007 | 10:44 PM
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Doesn't Jeff and Jenny (former Performance Nissan guys) work there now?
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Old Feb 20, 2007 | 10:47 PM
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What year is the fuel recall on?
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Old Feb 20, 2007 | 10:47 PM
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^

Last edited by shensuji; Dec 24, 2007 at 01:08 AM.
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Old Feb 20, 2007 | 11:58 PM
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I really need to check this place out.. my Zs need some TLC.
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Old Feb 21, 2007 | 02:08 AM
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Originally Posted by LaoSiFu
Doesn't Jeff and Jenny (former Performance Nissan guys) work there now?
Yep, Jenny and I are here and happy to help you guys in anyway we can!!

Originally Posted by shensuji
One small complaint about West Covina Nissan; I took my car in for the Motul special, but someone messed with my audio equipment. Having greasy hands on my Old School HU wasn't very cool; they even tuned the station to Power 106 and the bass gain was all the way up!
WTF!!!! I will be all over this today! These guys know better than that!!!
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Old Feb 21, 2007 | 05:52 AM
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Hmmm...my car still needs both of those fixes. Can you take care of this Jeff? What is the time frame to get it done?
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Old Feb 21, 2007 | 07:27 AM
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Originally Posted by THE TECH
Hmmm...my car still needs both of those fixes. Can you take care of this Jeff? What is the time frame to get it done?
PM me your name and phone number, we will call you right back. This stuff is easy, and we can do it right away! Jeff
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Old Feb 21, 2007 | 08:01 AM
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Yea, I was there last weekend to pick-up the JWT Popcharger. I was'nt able to meet Jeff (I believe he was at AutoCrave) but he did have the item tag with my name on it ready for purchase. Thanks Jeff!! I will definately come back for service...
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Old Feb 21, 2007 | 09:08 AM
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Originally Posted by THE TECH
Hmmm...my car still needs both of those fixes. Can you take care of this Jeff? What is the time frame to get it done?

I dropped my car off at 10 and it was ready at 4.
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Old Feb 21, 2007 | 10:12 AM
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just wanted to say thanks jeff for everything. your facility is freaking nice, and thats the first time i've seen a dyno at a dealership haha.


by the way, do you have a copy of the paperwork from the alignment i can see? Pm me please.
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Old Feb 21, 2007 | 10:15 AM
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Originally Posted by Beer Goggles
I dropped my car off at 10 and it was ready at 4.
Nice. Did they charge you for any of that TSB work?
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Old Feb 21, 2007 | 10:25 AM
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Good work Jeff and West Covina Nissan!

PM sent to Jeff!
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Old Feb 21, 2007 | 10:31 AM
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Originally Posted by deviljon
just wanted to say thanks jeff for everything. your facility is freaking nice, and thats the first time i've seen a dyno at a dealership haha.


by the way, do you have a copy of the paperwork from the alignment i can see? Pm me please.
Frank@WestCovinaNissan (service director) is now on the board as of today. I'll see what he can do. It should be attached to your work order.
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Old Feb 21, 2007 | 10:33 AM
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Wait, you guys have a dyno at the dealership? haha that's great!
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Old Feb 21, 2007 | 10:36 AM
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Originally Posted by THE TECH
Nice. Did they charge you for any of that TSB work?

Nope.
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Old Feb 21, 2007 | 10:36 AM
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Originally Posted by Jeff@WestCovinaNissan
Frank@WestCovinaNissan (service director) is now on the board as of today. I'll see what he can do. It should be attached to your work order.

I forgot to ask for the alignment results too, but if they aren't there I'm putting faith in the place.
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Old Feb 21, 2007 | 10:56 AM
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I also did had great service and a great tour of the place when I got my alignment done, but I also did not get results of the alignment. It is not a big deal, but they should attach them to the receipt. It would just be nice to know if the car is within specs or not, and if it is not by how much.
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Old Feb 21, 2007 | 11:13 AM
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Originally Posted by THEDUKE
I also did had great service and a great tour of the place when I got my alignment done, but I also did not get results of the alignment. It is not a big deal, but they should attach them to the receipt. It would just be nice to know if the car is within specs or not, and if it is not by how much.
Frank (service director) and I just had a meeting about this with the guys. For now on we will make sure the "results" are attached to all your paperwork. Jeff
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Old Feb 21, 2007 | 11:43 AM
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Frank just called me. Thanks Jeff! I'm setup for the 3rd. Maybe you can mention to him about doing an alignment as well. Thanks again!
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