What's going on with WCN service department??
12-23-2007, 12:37 AM
#27
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Originally Posted by stylett9
if its the same girl i'm thinking...always a pleasure to talk with her. :-)
12-23-2007, 09:36 AM
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Originally Posted by knucklez
So, today was the day I decided to go into WCN for an oil change and normal maintenance check up.. I call in WCN beforehand, around 12:00 to schedule an appointment for an oil change and a check up. A receptionist picks up the phone call. She asks, “Where may I direct your call to?” Before even finishing my sentence to the receptionist, "I'd like to speak to someone from the service dep…..." She automatically transfers my line. I thought this was extremely rude, I’ve NEVER EVER been cut off short during a talk at WCN, customer service was always great over there….
After being put through to someone on the service department, the person on the line said, "Appointments aren't necessary for oil change, you should be in and out of here in about an hour." That’s fairly reasonable.. Because the last few times I was at WCN, I've waited 2+ hours for an oil change and 4+ hours for a exhaust swap (Which they said would take no more than 3 hours).. Seems like whichever time they give you, add 1-2 more hours on top.
I live an hour away from WCN, so driving there isn't always a "joy". I arrive to WCN around 1:00, step out of my car and wait for a service writer to approach me. I was 2nd in line, 5 other people were behind me.... Is it because I'm 19 years old?? Does WCN have senior priority?? Or do they service people out of order?? Because I waited patiently in line for someone to approach me, I was the last one to be approached.. Next time should I approach the service writers instead of waiting for them to approach me??
Oh wait, nevermind.. There won't be a next time.. Why? As soon as the service writer approached me, I told him I needed an oil change and regular check up. He said i'd have to wait around 4 hours.......... 4 hours........ 4 hours..... that means by the time I'm done servicing my car, it would be past dinner time, the sun would be down and my day would have gone to waste.
This is unacceptable for such a high-reputable dealership.. If I had to wait 4 hours for a damn oil change, they should’ve told me that on the phone. I once had no problem wasting 2 hours to drive to WCN and back for great service.. I once had respected WCN, but it seems like it's starting to go downhill.. The WCN service department will no longer get the business of myself or my friends anymore.
After being put through to someone on the service department, the person on the line said, "Appointments aren't necessary for oil change, you should be in and out of here in about an hour." That’s fairly reasonable.. Because the last few times I was at WCN, I've waited 2+ hours for an oil change and 4+ hours for a exhaust swap (Which they said would take no more than 3 hours).. Seems like whichever time they give you, add 1-2 more hours on top.
I live an hour away from WCN, so driving there isn't always a "joy". I arrive to WCN around 1:00, step out of my car and wait for a service writer to approach me. I was 2nd in line, 5 other people were behind me.... Is it because I'm 19 years old?? Does WCN have senior priority?? Or do they service people out of order?? Because I waited patiently in line for someone to approach me, I was the last one to be approached.. Next time should I approach the service writers instead of waiting for them to approach me??
Oh wait, nevermind.. There won't be a next time.. Why? As soon as the service writer approached me, I told him I needed an oil change and regular check up. He said i'd have to wait around 4 hours.......... 4 hours........ 4 hours..... that means by the time I'm done servicing my car, it would be past dinner time, the sun would be down and my day would have gone to waste.
This is unacceptable for such a high-reputable dealership.. If I had to wait 4 hours for a damn oil change, they should’ve told me that on the phone. I once had no problem wasting 2 hours to drive to WCN and back for great service.. I once had respected WCN, but it seems like it's starting to go downhill.. The WCN service department will no longer get the business of myself or my friends anymore.
sorry to hear that paul thats why i go to performance now, i go where tim goes.
12-23-2007, 10:30 AM
#29
I always went to puente hills nissan, they've always helped me out..I had a sentra spec v..always had problems.. I became a regular..good service btw....now with the 350z I've always got good service..I do have to call a couple of day before I take it in for an oil change but its cool tho.. Usually in and out within 1hr
12-23-2007, 01:33 PM
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Originally Posted by nismo_nate
I always went to puente hills nissan, they've always helped me out..I had a sentra spec v..always had problems.. I became a regular..good service btw....now with the 350z I've always got good service..I do have to call a couple of day before I take it in for an oil change but its cool tho.. Usually in and out within 1hr
12-23-2007, 05:42 PM
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Originally Posted by c3 rolling
they should fire the door opening guy and get more service workers lol
bump...still nobody knows the cuties name in the parts dept?
pass.
12-23-2007, 06:59 PM
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Originally Posted by calin
bump...still nobody knows the cuties name in the parts dept?
But I believe you're refering to my cashier Rachael. She's 18 and single 
As for the rest of this thread, help should be on its way in mid-January.
12-23-2007, 07:11 PM
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Originally Posted by Jeff@WestCovinaNissan
The girl in Parts would be my wife Jenny. But I believe you're refering to my cashier Rachael. She's 18 and single As for the rest of this thread, help should be on its way in mid-January.
But I believe you're refering to my cashier Rachael. She's 18 and single As for the rest of this thread, help should be on its way in mid-January.
oooo Rachael
