I would have no problem with any of this if the item was IN STOCK. But you want me to pay 15% on cancelling a backordered item? And if it was a special order item I should have been told so. I can get that spacer from about a dozen places where it is in stock. Thanks to Andy @ Performance doing the right thing in the end. But that was just not right. I'm glad to hear everyone elses experiences were peachy.

"Refused Truck Shipment & Cancelled Orders: Freight charges incurred by PerformanceNissanParts.com while attempting to deliver merchandise which is refused will be billed to the customer. ALL cancelled orders are subject to a 15% restocking charge."

Re-stocking.... the item was never in stock. You cannot "attempt to deliver" merchandise you don't have.

As per my original receipt.....

Your order has been updated to the following status.

New status: Backorder

Sorry guy's I wasn't a happy customer.

My .02

Respect
JET

 

me thinks the shopper should be notified before checkout if an item is on backorder. They shouldn't have to call to find this out.

Other than that, I think PerformanceNissan has great customer service and I'll order from them again

 

Performance Nissan is a great company to do business with. I have shopped with them and will continue to do so. These guys are not shady in ANY way. I would say that the only shady thing going on here is you brother.

 

I ordered almost all my stuff from performance Nissan and I will continue to order everything I want from them. I did run into a few problems with items being on backorder after I placed my order. I know now to email them first to make sure the items I want are in stock and ready to ship before I order. It would be nice if they had listed on the site which parts are on backorder, but that won't keep me from buying from them. Great prices, great shipping. 2 thumbs Up Performance Nissan!!

 

+1 on the good service in the past.

 

Good service for me too.

I think the problem stems from their automated ordering system. It is set up to assess charges in a certain manner. I have had problems with the way it allocates shipping charges since I live in Hawaii, but other than that it's not too bad as far as automated systems go.

In the end what counts is if you are taken care of. If you are then OK, if not then I think you've got the right to complain.

 

People can only post good experiences??? If someone has a bad experience the yhave to keep their mouth shut???

First they tell me they r charging me 15% becasue it's SPECIAL ORDER. Then the story changes to well it's 15% because it's a RESTOCKING charge.

That's BS and I deserve better customer service than to have to argue about this to not be charged 15%.

I run a business, and MY policy in my buisiness is if you really think our service was shitty... then It's free..... on the house. And my services cost $800 per day. So if it sucked... I eat $800. And that's the way it should be.

If they don't want to eat 15% then next time tell the customer it's a special order item. Now they have it in stock. No one eats 15%.

Respect
JET

 

Yah I have to agree why not keep it under the light since things were worked out in the end. I would have read the fine print on any orders online just to be safe. I know there is alot of shady vendors but not Performance and I'm not just saying that since I am in California. Good luck and hopefully the boys at performance can change your mind about them.

 

Performance nissan backs there stuff up. they hooked me up when I had an issue. Just talk to them first, then if it doesn't get sloved rant. THose guys are a great group. I would do business again with them in a heart beat.

 

Jet,
I'm glad to see that they took care of your concerns.

I've never had a bad experience with Performance Nissan.

Adding my 2 cents...

 

and whether it was your fault or your customers misunderstanding and you make things right by eating $800, would you still think its right for those people - that you gave free service to, to blast your business and call it shady in front of the general public?

there was a misunderstanding, they didnt charge you a dime - where's the shady business? if someone was trying to pull something "shady" on you - you would have been billed for 15% dont you think?

i hope people give your business more of a chance to make things rigth when they make a mistake than you've given nissan performance...

no hard feelings - just think you "jumped the gun" when calling them shady... i've only heard outstanding things about their shady business.

 

Another +1 for performance, they go beyond normal service to make customers happy. Sorry to hear your experiences weren't as good, but give them a chance, they are one of the best vendors out there. By the way, i'm backordered 4-6 weeks on a part i ordered from another vendor. Should have ordered from performance.....

 

Were you charged anything? No

Do we have a product we do not normally stock and that will probably sit for a while? Yes

 

Some of you guys are waaay to defensive. I don't think he was blasting Performance Nissan but rather just posting his experience. I've ordered from Jeff and Jason as well and honestly the website threw me off the first time as well as a bunch of others on this site. You have to actually call them to find out if they had the items in stock. It should state it on the website to be frank. Whats the point of internet sales otherwise?

I can definitely understand Jet's point of view. Personally, I'd want to know to keep me from making the same mistake. They should also clarify if the item is a special order item or back ordered. This is shady business for someone that does not have any previous experience with Performance Nissan. I'm sure if someone posted a bad comment about another good company thats just not known on this specific forum then people would believe it. Luckily Performance Nissan has a good record and to be honest they really don't even need to defend themselves.

 

The only reason the 15% restocking fee was being taken to effect in this cituation is the part was already ordered from the Manufacturer before we were informed he would have liked the order to be cancelled.

We always email our customers as soon as orders are placed Monday - Friday to inform about products not being in stock. But we also order them just as fast to get them to the customers as soon as possible. It usually only takes a day or so to get parts not in stock, some times the same day. But we always state it will be up to a week for these products. We do not like to make false promises. We like to keep all of our customers informed.

If there is a question of a part being out of stock, then put in the comments section of your order "If this product can not be shipped within 3 days please cancel my order"

We have a direct toll free number. There is always atleast one person to answer it 7-7 monday - friday PST. If no one answers (rarely) it goes to Voice Mail for our department. Email's are checked constantly throughout the day.

If within the time that we informed you of the part being out of stock and the time we ordered it, if we received a phone call or an email stating you wanted to cancel the order, the part wouldnt have already been on the way to our store and we would have not had to enforce the restocking fee.

We get alot of orders that state "if any of my parts are not in stock, cancel them and ship the instock items"

 

Given the situation and our policy, there was a misunderstanding with the order. We always try to keep our customers happy and are always up front about everything but in this industry, there can be times where there can be misunderstandings. Sometimes we even disregard our own return and cancellation policy's to keep our customers happy, which this exactly was. There have been many cases where we have accepted returns, cancelled special ordered items, etc, without obligating the customer to any penalties to keep our customers happy but in this situation, especially on a part that does not move quite frequently as well as others, the restocking fee policy had to be enforced and we will be continuing to enforce these policy's from now on, but knowing the customer was unsatisfied with his service, we decided to cancel his order without any charges being billed to the customer and we would eat the restocking fee ourselves. Absolutely nothing was charged to your card. I personally apologize for the bad experience and misunderstanding that you went through with our company but not in regards to what our policys clearly states. Hopefully we will be able to regain your business in the near future and avoid confusion and misunderstandings like these.

 

+1, even tho jason doesn't love me anymore.

 

hey now... what makes you say that...

 

j/k
you guys are great.

 

I was about to cry