Vivid racing thought it would be Cute to bend me over backwards so I thought I would post this maybe it will open there eyes...

On 05-19-06 I purchased a Carbon Fiber C-West Lip Kit through Mike Carrillo @ Vivid Racing we agree on a total purchase price of 1750.00 Shipped. At time of purchase Vivid did not have kit in stock so Vivid ended up purchasing the kit from Intense Motorsports as they stocked it.

422.00 For the Front Lip
689.00 For the Side Skirts
339.00 For the Rear Underfins
300.00 For shipping

Two weeks later received the body kit all is cool till I received my Credit Card statement and to my surprise there was another separate charge from Vivid racing for the amount of 339.00 which equates to another set of rear underfins.

That same day I call and speak with RJ @ vivid he says it was prob a mistake and that they would get it taken care of on Monday I would receive a phone call from my sales rep on Monday, as of Tues afternoon I had heard nothing.
I figured people are busy they prob forgot so I went ahead and called again on Tues, I spoke to mike in wholesale and he stated that my sales rep would be out of the office till Wed and that he would make sure that my phone call was returned.

Wed and Thursday passed hear nothing, So I called Today and spoke with Kristi @ Vivid who is in charge of all billing she informed me that the 339.00 charge is for another rear under fin, I told her that 339.00 is for the set of rear underfins which had already been charged on my original invoice of 1750.

She stated that c-west had changed there part numbers and no longer sold the rear fins as a set, so C-west charged Intense Motorsports another 339.00who then charged Vivid who then charged my credit card another 339.00 for 1 Rear Fin. She apologized for not notifying me about the extra charge, and said there was nothing they could do sorry for the incontinence "you can return the kit but theres a 35% restocking fee" that’s what really fired me up. So I was transferred to my sale rep Mike Carrillo where he stated everything Kristi had told me, I told him I would dispute this with my Credit Card then he proceeded to say "do whatever the **** you want" click...

At this point I pick up the phone and call C-West USA where I spoke general operations manger. I asked him if the rear underfins were sold separately he said no. Side skirts and Rear Fins are always bundled as a set and never sold separately list price for the Rear Fins is 380.00. And no part numbers have changed


Called Vivid and spoke with Kristi again. I told her this was my last attempt to make things right before I took action. I informed her that I had spoken with c-west and they had confirmed that I was right from the beginning that the rear underfins were sold as a set. I also informed her that nowhere on there website does it state this. She called c-west to verify this they told her the same and she stated to me c-west sells them as a set but we sell them separately after about 20 mins of being on the phone she proceeded to hang up on me.

At this point I called Intense Motorsports (honest people) and spoke with someone who I will not name, and he perty much confirmed what c-west had told me.

I have already filed a Dispute with my CC. And I will continue to post this story on other Automotive Forums. I’m hoping this will make vivid want to work with me. If not I will file a complaints through the Arizona Attorney Generals Office, FBI Consumer Internet Fraud Division, And the Maricopa County Sheriff's office. If you’re considering buying anything through vivid I would think twice about it.

 

Thats not cool man.. A sales rep should never use profanity, even if you disagree. Furthermore, the price agreed is the price paid. Period.

 

Dont forget about the BBB. Good luck.

 

File a police report, take them to court - you can win based on what you have. They doing shady business and have no way to back up the 339 charge now that you have 2 other company's saying the opposite.

It will cost you probably 100$ in court fees but you can file for them to refund the 399 fee along with your court fees for inconviencing you.

In addition I would check with the BBB to see if there are any other complaints that have been filed and let them know you are taking Vivid to court.

Hope all goes well and sorry for the difficulties.

 

Thanks for the warning - hope it works out.

You should add the warning and a link to this thread in your sig...

 

almost bought something from vivid last week. Glad I didnt. However, would like to hear vivid's response.

 

Thanks for the heads-up. I'll never do business with them now. I was just about to make a large purchase, too, and was considering buying from them.

 

That sucks man.

 

+1 or should i say -1 for vivid

 

that is shady business in my book. very unprofessional, very bad business practice. i'm sure you can get back any money that was charged without you're authorization.
mike, rj, and kristi @ vivid racing = bad service
i hope others in that company can do you right man. good luck.

 

That's just shady! If vivid wants to try to salvage their reputation in any way they need to make things right SOON.

edit: I just forwarded this link to Michael at Vivid. Now there is no excuse for them not to respond. I wanna know what they have to say.

 

I have a merchant account for processing credit card orders. They have to follow strict rules to be able to accept credit cards as a means for payment. They cannot charge your card for an amount other than what was previously specified without your express authorization.

Your case is open and shut. Document everything well for your chargeback. The FBI's Internet fraud claims division will not do you much good, however ask your bank who they process credit cards through and complain directly to them as well.

 

I can tell you as a local shop (located in Tempe/Gilbert area), Vivid's reputation with the Z/G community is beyond terrible, and your experience sounds about par for the course.

Intense is a stand-up group of folks, I've spent some sick $$ with them, and they're always able to help in a pinch.

Vivid is a bunch of crooks - period. Continue as you were: charge back on the CC and whatnot. Maybe share your experience on our local site, too: az350z.com

 

Wow....that seriously blows, and that's VERY bad business on Vivid's part. As someone previously stated, the price agreed is the price paid, period. If they screwed the pooch on the quote, they should eat the damage.

Go get 'em.

 

Wow. Unprofessional and fcked up. Would like to hear their side......

 

Yeah, anytime someone charges you more for somthing with out telling you are asking permission its illegal, contact the better bussiness burio,

I just placed a order with Intense Motorsports and they were great! thanks for informing everyone about vivid racing... sounds like they are trying to con, but contact BBB and you should be fine or sue them for more than what they charged you! lol

 

They won't respond because they know they have no argument and no case.


VIVID (Me being disrespectful to VIVID racing)

 

Haven't they been in trouble for this kind of stuff before on these boards?

 

They probably damaged the first set at the warehouse (dropped off a forklift, fell of the truck, etc), and decided to make you pay for it.

 

If they're as shady as I think they are I don't think their going to chime in. But it would be nice to hear what they have to say if they do!