John,

If I can make one recommendation, it would be to watch your tone in here.

After all, you ARE a sponsor on my350z.com and I'm sure you'd like to make a good name for yourself with the members here.

If I were doing internet sales for your dealership, I wouldn't start name calling and being nasty to people on here. I'd be respectful, because I'd want to try to cultivate some good rapport, which translates ultimately into car sales.

I'm in Pharmaceutical Sales and I would NEVER treat a potential customer like you do.

They're probably folks in the Richmond, VA area as members here that are probably thinking "I won't do business at Victory Nissan".

 

GREAT ATTITUDE, PAL

I'm sure the moderators and owners of my350z.com are really PROUD to have such quality sponsors on their site!

 

and im sure they are proud to have a nosey ***** that gets into everyone elses bussiness in here too...

now drive through

 

another newb for the ignore feature

 

Some advice....when you drop your car off for service, don't wait in the waiting room....go to work/school/wherever! Do you really have no one in your life that can give you a ride now and then?

 

That can't be John Posting up, someone has gotten ahold of his account. He is never this rude to people.

 

[QUOTE= never seen this problem before[/QUOTE]

This is the absolutely most ridiculous response, and I have heard it 3 times at my local dealer. It's a huge part of why they will never get another penny from me. I run a musical instrument store, and when performing, I sing/play guitar. When a customer comes in with their flute/clarinet/sax (any band instrument, and I've never played any) and it's not playing properly, I can look at it and almost always find the problem. The words "I've never seen this problem before" haven't left my mouth in 10 years. These guys have supposedly earned this position through years in the trenches, and are part of the "Platinum" service team. I fly the BS flag in their face. They have lied straight to mine, and obviously think that all customers are morons.
***whew...that felt good.

 

That really sucks. I thought by now Nissan would have all those issues fixed. It took them about 2 hours total to fix the clicking rear axle on my 03. Of course it does pay to have a neighbor that is the master tech at the local nissan dealership.

 

I love the Z, but Nissan is a piece of S*** when it comes to customer service, and taking care of their customer, and its not like we own a little 12K 2000 altima, when you spend in uppard of 35-40K on their top of the line car, you think we would get better respect when we come into our own companys dealership to get something inspected. I have had numerous, numerous problems with 3 different dealerships around my house, all have been horrible in customer service, and i can see why nissan is up and leaving from Gardena California, and moving to Texas, probably because all of the Complaints they are getting from us Stuck Up Californians!!!

 

Probably true. My favorite service writer quote can from this encounter:
I purchase the Nismo rear deck spoiler at the dealership, and had it painted and installed at the recommended place. 2 weeks later, my hatch won't open, without me pulling up on the hatch while depressing the key fob. The hatch stays open fine, but just won't open without help. When I brought the car back in the FIRST thing out of the guys mouth was "but you modded the car".

 

Oh..and I forgot, closely followed by "I've never seen this problem before".

 

waita minute......check this out....my local nissan dealership offered me free rentals everytime i went in for warranty works if it was gonna take all day. As a matter of fact, they were the ones that informed me that my vehicle had a clicking axle that could be fixed in no time. They know about power window problems, the window streaks and every common issues with their nissans. My service advicer would inform me if they got the replacement parts in stock rightaway or send me on my way and inform me to come back in another day.

 

Nosey? this is a open forum genius!

 

NO, all they do is retorque and regrease. install new bolts.

 

i agree

 

My 2 cents,
You can't just go into the dealership, check-in your car and "expect" it to be done when you feel it should be done. You have to ask how long and if they have parts in stock for TSB #[whatever] if applicable. Once it's verified then the repair/fix can begin. Did you ask if there was a problem since it was taking so long? Did you tell them you were going to wait at the dealership for the car?

The 350Z isn’t any more/less “special” than a bmw or lexus! It's only special to YOU (and me). With a BMW you pay up front for that special customer support treatment, and the loaner!

Every dealership is different and most I’ve been to suck at customer service! Even the good ones have their days; dealership employees have bad days too. Just communicate with them and lay it all out what you want and expect of them, leaving your emotions aside. They will either tell you to go F--- yourself or work it out with you. If they lie or BS you then you know not to go back to them in the future.

 

I second this.

And to say that customers who reject the loaner will end up waiting longer for their car to be ready is just wrong. I'm sure your manager wouldn't want you saying that especially since you are a sponsor on this forum.

The OP wasn't insulting you or your employer so lose the attitude.

 

John is now banned? Quite understandable. Kudos to the mods for enforcing TOU on sponsors and members alike.

 

no, actually they replace the complete outer axle as john stated. atleast thats what they are suposed to do. i have had mine done twice and seen what they replace

 

actually it looked as if john was agreeing with the op at one point.
but i happen to agree with him about people feeling "above a sentra loaner". because they drive an Armada or a 350z or a Maxima.

if i was a service advisor and i offered to put them in a vehicle and they demanded a better loaner and talked to me the way people typically do when they talk to dealership employees, i would probobly laugh and tell them "ill get right on it" and let them sit a while