Guys, I have had two official requests today from Nissan to ask that <b>NO NISSAN PHONE NUMBERS </b> be posted on this site. They are getting swarmed with people asking when when when and the bottom line is, they can't do their job if we're phoning them with these questions.

We do NOT have the right to call them either, and I know many will go off with your "I just spent $35,000 (or less), I have the right" type of approach but I'm sorry, you don't.

You have the right to phone your dealer. That's it. The car dealer gets it's info from Nissan ina timely fashion and that's the way it's been done since the start. If you get a letter from Nissan with a phone number that says "Call me to check up on your order!" then sure, go to town.

Please assist me though by editing phone numbers off your posts if you have posted a NNA number. That or email me the thread and I will edit the phone number off the list.

I want us to get our cars as quick as possible. If you've prepaid the full sticker price for your car, then sure, call Nissan all you want. They owe you a car. 99.9% of us though, have slapped down a deposit which gives you the RIGHT to the car once it arrives at the dealership. It is not your car yet so please, let's let them build it.

Lastly, I posted this message not because I am in Nissan's pocket, (I wish I was, I'd actually get paid!) I am doing it because I had no idea the effect this was having on the car company until now and being that we want our cars, it makes total common sense that if they can't do their jobs because some over zealous customer is on the phone, our cars will be much later than expected.

Relax people, the cars are coming. Call your delaer all you like but STOP calling the regional offices!

Thanks for listening to my rant. Please help me now, any threads with a NNA phone number need to be edited by the original poster or emailed to a mod so we can edit the numbers out.

No more phone calls to Nissan.

Hurray!

-j-

 

I agree, pilot, they can't tell us not to call them and expect that to be law, but they can ask us even if it is brusque. Strong conviction can amplify words and I think Jay might have accidentally done that. Next time you talk to your dealer you might want to mention that Nissan is getting angry because the consumer is contacting them directly instead of the dealer taking the initiative to actually earn his commission.

 

Guys, guys, guys... I understand the need to call NNA. Just try and look at it from the other side for one second though. This board has over 1600 members right? Well... not sure what % have ordered cars from here but I'm willing to wager it's a nice chunk of the crowd. Now if people start phoning to ask questions, what happens? The employees taking those calls aren't able to do their other work.

I understand we are the customer and we have rights, I just don't think it's smart to slow up a company that has our cars is all. You're right, phoning Joe Blow at Nissan won't effect the worker in Japan, but it WILL effect the cars getting to people because there is still paperwork and things to be done before the cars get here. Ads to get ready, etc etc.

When dealers say call NNA, my guess is they're passing the buck because they simply don't have answers. It's got to be hard on them, but they're profiting nicely so I suspect they'll deal with it.

I was just passing on messages from Nissan is all, I wasn't trying to be a jerk or anything. I have gone through and edited and in some cases, deleted messages or threads containing numbers.

I know some will disagree with this, and that's fine, but if I was at Nissan, last thing I'd want is to be fielding calls from customers that don't seem to be able to grasp the "September to October AREA" that we were quoted our arrival times. If there is a hold up at Nissan, where cars will be later, we'll know about it through letter, phone call or whatever.

Here is the exact wording from one of the requests I recieved today from Nissan, so you know what said:

"Can you help guard against our phone numbers being posted to your site? We understand that not all dealers are as passionate about this process as we'd like, but the volume of calls that we are receiving here at HQ and at the regions does not help us any. The bottom line is that everyone is working their butts off to get these cars done fast, and done right."

Hopefully that sums it up better than I did before. Sorry for coming off like some dictator, bottom line for me, is that I want the cars a day early as opposed to a day late because something didn't get done because of those darn calls.

-j-