JEDI with the dealer /TPMS-Wrongs wheels
04-23-2007, 08:22 AM
#1
Registered User
Thread Starter
Join Date: Apr 2007
Location: Charlotte
Posts: 79
Likes: 0
Received 0 Likes
on
0 Posts
JEDI with the dealer /TPMS-Wrongs wheels
B][/B]Originally Posted by CLNC350Z
It was bought used w/ 8K on it. And in fact I had to go back to he dealer about the TPMS light coming on.
Come to find out that the wheels did not even have the sensors in them.
They have been ordered and are replacing the sensors... no charge.
Now That that you guys have brought the interesting fact about what wheels should be on this car (18s") I am really pissed at the dealer.
I will be sitting down with the manager today to have little talk.
Thanks,
Brian
Update: I just talked to the service manager. He said that when they bought the car it had the 17's on it. They put 2 new rear 17" tires on it per the service records that I have a copy of. I guess either the PO harshed the 18 wheels and bought cheaper 03-05 wheels or when he traded the car the dealer that picked it up in GA swapped the wheels to sell the 18's. WTF
New Post
[color="Black"]Jedi Mind Trick works every time.[/COLOR]
Ok; I just got back from the dealer.
I Sat down with the store manager and basically explained to him why the cars TPMS was not working.
(Me)"I found out that this car was supposed to come with 18's and for some reason it has the Base model 17's from an 03 - 05 car. I don’t think the 03-05's were equipped with TPMS sensors" I suppose someone swapped the wheels for some reason.
Jedi rule #1
Say very few words and make very clear points.
I then pulled the book out that the sales guy handed me when we bought the car.
This book is basically a wallmart three binder notebook with a couple of consumer reviews a KBB report, service records and a spec sheet.
I state "It clearly outlines the specs for this 06 ("one inch larger 18" wheels")
The store manager called in his purchasing manager and asked where he got the car?
(PM) "I purchased it at the local Nissan auction"
The SM then called in a random sales guy from the floor and said " I'm gonna ask you a loaded question" - "what wheels come standard with the 06 Enthu? ((I think this was done to verify that I was not bull****ting him)) And I really don’t think he had a clue.
The sales guy walks out and brings back in a Real Nissan brochure and points to the Enthu model 18" wheels. (Store Manager) " Ok Thank you .. You can leave now." PM PWN3D
(SM asks Purcasing manager) "Why didn’t you make sure you were buying a car at auction with the correct equip? And why didn’t the TPMS go off prior to Mr. Phillips picking up the car?." The PM had no answer for the first one. Just stood there looking stupid. "PM PWN3D Twice" The later question has yet to be answered.
Anyway the SM asked the PM to leave and the SM is now staring at the incorrect sales booklet and the purchase order for the new sensors that were ordered on Friday last week.
I state " I appreciate your diligence in working this out"
Jedi rule #2 "Give a concise call to action."
He looks at me and says "Well we clearly misrepresented the car should not have sold you this car with the wrong or improperly working equipt. Lets go get this worked out.
He stands up; we walk back to the parts desk then he orders 4 new 18" wheels and tires and he made sure that the parts guy associated the wheel order with the sensors that were already there.
May the force be with you.
Later,
Brian
It was bought used w/ 8K on it. And in fact I had to go back to he dealer about the TPMS light coming on.
Come to find out that the wheels did not even have the sensors in them.
They have been ordered and are replacing the sensors... no charge.
Now That that you guys have brought the interesting fact about what wheels should be on this car (18s") I am really pissed at the dealer.
I will be sitting down with the manager today to have little talk.
Thanks,
Brian
Update: I just talked to the service manager. He said that when they bought the car it had the 17's on it. They put 2 new rear 17" tires on it per the service records that I have a copy of. I guess either the PO harshed the 18 wheels and bought cheaper 03-05 wheels or when he traded the car the dealer that picked it up in GA swapped the wheels to sell the 18's. WTF
New Post
[color="Black"]Jedi Mind Trick works every time.[/COLOR]
Ok; I just got back from the dealer.
I Sat down with the store manager and basically explained to him why the cars TPMS was not working.
(Me)"I found out that this car was supposed to come with 18's and for some reason it has the Base model 17's from an 03 - 05 car. I don’t think the 03-05's were equipped with TPMS sensors" I suppose someone swapped the wheels for some reason.
Jedi rule #1
Say very few words and make very clear points.
I then pulled the book out that the sales guy handed me when we bought the car.
This book is basically a wallmart three binder notebook with a couple of consumer reviews a KBB report, service records and a spec sheet.
I state "It clearly outlines the specs for this 06 ("one inch larger 18" wheels")
The store manager called in his purchasing manager and asked where he got the car?
(PM) "I purchased it at the local Nissan auction"
The SM then called in a random sales guy from the floor and said " I'm gonna ask you a loaded question" - "what wheels come standard with the 06 Enthu? ((I think this was done to verify that I was not bull****ting him)) And I really don’t think he had a clue.
The sales guy walks out and brings back in a Real Nissan brochure and points to the Enthu model 18" wheels. (Store Manager) " Ok Thank you .. You can leave now." PM PWN3D
(SM asks Purcasing manager) "Why didn’t you make sure you were buying a car at auction with the correct equip? And why didn’t the TPMS go off prior to Mr. Phillips picking up the car?." The PM had no answer for the first one. Just stood there looking stupid. "PM PWN3D Twice" The later question has yet to be answered.
Anyway the SM asked the PM to leave and the SM is now staring at the incorrect sales booklet and the purchase order for the new sensors that were ordered on Friday last week.
I state " I appreciate your diligence in working this out"
Jedi rule #2 "Give a concise call to action."
He looks at me and says "Well we clearly misrepresented the car should not have sold you this car with the wrong or improperly working equipt. Lets go get this worked out.
He stands up; we walk back to the parts desk then he orders 4 new 18" wheels and tires and he made sure that the parts guy associated the wheel order with the sensors that were already there.
May the force be with you.
Later,
Brian
Last edited by CLNC350Z; 04-23-2007 at 02:40 PM.
04-23-2007, 10:20 AM
#6
Registered User
Join Date: Apr 2007
Location: boston,ma
Posts: 500
Likes: 0
Received 0 Likes
on
0 Posts
I like the joe pesci approach from casino you say to the manager. Listen if you dont get me the correct wheels and fix this problem. Im gonna wake up come in your store in the morning and if the problem isnt fixed.Im gonna split your head opened then by the time your coming out of your comma.I will be getting out of jail and if my car problem isnt solved ill go back to your work and split your head open again.You know why because im crazy i dont give a f@#k thats my buisness its my line of work. ' joe pesci casino'
Well of course dont ever repeat this to a manager i just like the way it sounds.
Well of course dont ever repeat this to a manager i just like the way it sounds.
Trending Topics
04-23-2007, 12:02 PM
#9
Registered User
Thread Starter
Join Date: Apr 2007
Location: Charlotte
Posts: 79
Likes: 0
Received 0 Likes
on
0 Posts
I hear ya
Originally Posted by Fluid1
So how are you a Jedi when you should get what should come to anyone in your position???
I love it how people think they are the shyt when they do something normal.
Was this at Independence Nissan? (Superior)
I love it how people think they are the shyt when they do something normal.
Was this at Independence Nissan? (Superior)
I agree with you that folks should get what should be coming to them.
I never implied that I was the shyt.
Atitude is everything when trying to get somthing to go right for you. If I went in there with a tactless deminor and a bad attitude; I am sure I would have gotten the stinky end of the stick. I may have used the Jedi term a bit too loosly in this sitaution or maybe not. It was a used car; they could have very well refused to do anything about the wheels.
Superior
Last edited by CLNC350Z; 04-23-2007 at 12:46 PM.
Thread
Thread Starter
Forum
Replies
Last Post
