Cool, glad everything worked out with the strut bar.

 

Glad everything worked out.

Rick from Orange County. (LOL Sorry had to do it)

 

Andy,

No disrespect I like you, and I have never said anything negative about you. I welcome you PLEASE to tell your service dept. Side of the story. You were not there when the damage was done to my car. EDDIE VERY KINDLY HELPED ME WITH THE PURCHASE ORDER THAT DAY. ALSO, NO one at performance Nissan denied responsibility of the damage. The Service directors behave very professional in the two different times I (Back in May and yesterday) spoke to him. Yellow"]You have been on my side all of this time trying to get me the best deals. [/COLOR]
THREE facts are clear.
THE DEALERSHIP DAMAGE SCRATCHFREE SPECIAL EDITION TE-37 RIM.
I DI NOT DAMAGE MY RIMS
I AM OUT OF POCKET 755.

WHILE AT YOUR DEALERSHIP I NEVER LOST MY TEMPER,
I DID NOT RAISE MY VOICE, NOR DID I DISRESPECTED ANY ONE THERE OR MADE IN TREATEN ANY ONE AT YOUR DEALERSHIP.
WHEN I MET WITH YOUR SEVICE DIRECTOR HE AND I CONDUCTED OUR SELF IN A VERY PROFESSIONAL MANNER.
IF YOU LIKE YOU CAN LOOK AT MY POST; YOU WILL SEE THAT I STATED THAT IF I WAS DONE GOOD I WILL ALSO POST IT.
ID SETTLE WITH YOUR GUYS BECAUSE I THINK THAT YOUR ARE COOL AND HAVE HELPED ME BIG TIME IN SELECTING PERFORMANCE PARTS FOR MY CAR. I ALSO HAVE TWO JOBS, ONE TEACHING TEENAGE KIDS THE OTHER TEACHING FUTURE COMMERCIAL PILOTS HOW TO FLY. THESE TWO JOBS TAKE MOST OF MY TIME.
I HAVE EVERY RIGHT IN THE WORD TO TAKE MY CASE TO COURT WHEN A DEALER DOES NOT WANT TO WORK WITH THE CUSTOMER IN A PRODUCTIVE AND RESPOSIBLE WAY FOR BOTH PARTIES.
I DO NOT KNOW HOW THE COURT WILL RULE ON THIS, BUT I AM CONFIDENT THAT I WOULD DO GOOD.
I DO NOT NEED AN ATTORNEY TO REPRESENT MY SELF IN SMALL CLAIMS. I HAVE THE EVIDENCE:

1. PICTURES OF THE DAMAGE AT THE DEALERSHIP
2. PRE SERVICE INSPECTION SHEET SIGN BY SERVICE REP. PROOF THAT THE CAR NO DAMAGE PRIOR TO GOING IN TO SERVICE.
3. PURCHASE ORDER INVOICE WITH EDDIES HAND WRITTING STATING DAMAGE DONE BY PERFORMANCE NISSAN.
I DO NOT KNOW BUT I JUST DID NOT WANT TO BE AN A** ABOUT IT.

 

You forgot your catchy signature

 

George,

Do you really want me to get into this and tell our side of the story? In all honesty, I don't think you should and I'm trying to do you a favor by not telling it. I don't want to put any more effort into this when the situation has already been resolved but I will if I have to. Like I told you yesterday, parts and service may be 2 different departments but we are all under one company. I understand your frustration but I will defend our service department if I have to. I don't understand why you keep bringing up law suits, if you're going to do it, than just do it. If not, than why keep bringing it up? You say that we are not handling your situation productively and responsibly? I'd have to strongly disagree with you. I'm gonna ask you one more time, do you really want me to tell our side of it?

 

Tell it Andy, we all deserve to know.

 

YES PLEASE,

 

Because I respect George as a loyal customer, I will not get into it without his discretion. Sorry.

 

 

You got the green light Andy. Lets hear it.

 

Mike from Anaheim demands the story.


Mike from Anaheim.

 

-Matt from Orlando

 

...

 

Buddy, Associate, Comrade,

Be Cool.


-Mel from the Inland Empire

 

 

yeah, i wasn't expecting that lol

 

+1 on that comment. Andy has been repressing himself

 

+1 where's the story? I've been hawking this thread all day.

nebo

 

First off, let's get the facts straight. Did we curb your wheel? Yes. Was there a lack of communication in updating you that the wheel was not able to be ordered because it was discontinued? Yes. There is no doubt that the service department should have done a better job in updating you about your wheels. But let's also look at the facts of what kind of customer you are to our service department. Going over your history of service records, you've spent less than $100 ($96.30 to be exact) while you've been a customer and only have made accusations about damages we've done to your car and even though there was never any concrete proof that prior damages were done by us, we still took care of you. All the repair order's show that all we've really done besides a few oil changes is fix things on the car. Everything in the vehicle history shows that we've done nothing but free work for you since the car was purchased BRAND NEW from our dealership and you have many repair order's that have been stored. At one point, we've even replaced a brand new hood for you. Now looking at your history base, do you think you are a good customer? After all the free work and parts we have given to your car because of our good faith in you as a customer, was there any kind of return in our investment?

Let's fast forward to today. Performance Nissan does not deny anything that has happened. We did damage the wheel, we were negligent about keeping the customer updated. We apologize for that. At the time the wheel was damaged, of course we told George that we would replace it because we DID damage it, we would have to make things right. I was not here at the time it happened and I was briefed about it a few days later. As soon as I heard the story, I proceeded to order the replacement wheel. After I placed the initial order, I was notified that the 19x10.5 +35 TE37 fitment was no longer available and discontinued. Also, why do you keep saying that your wheels are "special edition" making it sound like it's better than anyone else's? Fact is, there is NOTHING "special edition" about your wheel. Only thing that remotely makes it special is that it's discontinued. After I was updated, I told the service department about the wheel being discontinued and I assumed that the customer would be notified by the service department, obviously that did not happen and when George came in, I apologized on behalf of service. George came in earlier this week expecting his new wheel and I had thought he already knew but apparently, I was the first person to tell him that we could no longer get that wheel. WTF? Was I personally frustrated with our service department, YES. At that moment, I can see the fury on George's face and I didn't blame him, I would have been mad too. So I offered him a solution that I can do for him with the authority that I have. We can powder coat all 4 wheels for him at our expense, any color he wanted. I also explained to him that our powder coater does immaculate work. People in the industry have gone through me to get VOLK's powdercoated another color because they have seen the work. This solution would've been the quickest way to resolve things, he would get to keep his "special edition" TE's while we would be able to get the wheels powder coated within a timely manner. George would not even hear of this and refused it. Fine. It was his decision. What next? Let's also not forget that George had curbed the other side of the wheel already before he brought in his car so there was already prior damage to one side of the wheels. So fine, we damaged one wheel, we will get you the replacement wheel which will be a 19x10.5 +22. Obviously this wheel will look different than the other side but at the same time, it's not our fault that this wheel has been discontinued. While George was standing right in front of me, I suggested to our service manager that maybe we can pay for the other side as well. As a matter of fact, I stood up for George and fought for him, he was standing right there when it happened. He would not be in this dilemma if it wasn't for us but at the same time, I believe that it is unfair for us to have to pay for both wheels when we only curbed one side. Now, the service director and service manager look at his history of service records and they see what they see. They also know that George's other wheel already has prior damage to it, now if you put it together, it almost looks like George is just trying to score a free wheel to replace the one that he had damaged himself. Of course I explained to them that this was not his intentions and they believed me. In all honesty, if George's history of services were not what it is, it would've been a lot easier for me to convince the service department to buy him that second replacement wheel and they probably would have. I don't blame our service director as well, it is a difficult situation for him to approve a wheel that costs that much that we didn't damage for a customer like George. I believe the service director's final decision to George was, we can either powder coat all of his wheels for him, get it repaired at our expense wherever he wanted, or we replace him with one wheel only.

I get a call from George yesterday in what I thought was to put closure on this whole ordeal, but it was pretty much to get a price quote for that second wheel. He then proceeds to tell me that one of the vendors on here is quoting him something that I can't even say because it was so cheap. What's funny is that, that vendor actually happens to be my friend so while I had George on hold, I called this vendor to verify the quote that George was saying he got. The story and quote I got from the vendor totally did not match the quote that George told me. There were way too many discrepancies to determine who was telling the truth and who was lying, and obviously someone was lying. I'm not saying who because I really don't know either. So to help George out, I quoted him the lowest possible price I can give him. After all that I did to try to help him out, he then posts this thread before the situation was resolved, making threats that he is going to sue us? How am I supposed to react to this? In all honesty, the way George carried himself in the store was very difficult to deal with because in my opinion, his anger clouded his judgment and actions. Don't get me wrong, I would be frustrated as well with everything that happened but his reactions did not make it any easier for me to try to help him and only made things difficult for me. I'm not saying we are not at fault because we completely are but there is a reason why we are not replacing both wheels as all you can clearly see (hopefully). If anyone disagrees with our actions, then that is fine. We cannot make everyone happy, all we can do is evaluate what has happened and improvise on what we can do.

 

I understand that there may be a pattern by the customer in which a red flag was raised regarding his intentions due to all the free work, but those were and should be case by case bases. The amount of money he has spent in your service department means nothing in this situation. If there was no doubt that you guys messed up his wheel then you should be responsible for returning the car in the exact condition that he left it. One thing has nothing to do with the other. With that said, I understand also from a service point of view. I've worked in the industry and sometimes you smell a rat with all the facts in front of you. Nevertheless IMO Performance Nissan should chalk this up as bad luck for messing up this type of customer's wheel, fix his issue, and then deny him service from here on out. I also agree that him starting this thread with the words sue sue sue was not the best move especially when he has already agreed to the terms with your dealership. Having the TE discontinued in his offset is also bad luck but that burden shouldnt be on the customer by trying to return his car back to him with mismatched wheels. I feel for you Andy in this situation and it's one of those rock and a hard place decisions.