doomsdaydonkey

Hi,

It is my duty to inform my fellow z's of the shyte state of affairs at Andys Auto Sport. I have detailed the email correspondence below:

****
Hi,

I am interested in this kit BC2 for the nissan 350z. It says that this is a 4 piece kit but the picture on your site shows that it has fender flairs. Please let me know if the kit comes with the fender flairs or not?

Thank You
DDD

***andys reply

I don't know why, but we don't list out the fender flares separately. The price shown is only for the front/sides/rear. But Andrew, I just got an approval to sell the full kit WITH flares at that price since it's a web mistake and is ambiguous. If you would like to order the full widebody kit with fender flares at that price, please contact us at 1-800-419-1152 and tell the rep that Eric quoted you that price.

Let us know if you have more questions. We're happy to help!

**** DDD

Hi,

I tried phoning your company on the toll number last night and was kept on hold for some time. This was a bit discouraging as I am paying international rates for the call. I need to get a shipping estimate for the purchase of the V-fiber Vision BC2 wide body kit for my Nissan 350z discussed below.

My shipping address is to:

xxx,
xxx,
xx,
xxxx,
xxx

If you would prefer a P.O. Box please let me know. I cannot access the pop ups on the web site to get through to the sales rep so if you could get him/her to mail me it would be appreciated. Do you accept PayPal payments?

Kind Regards,
DDD

******andys reply

The shipping charge would be $483.94 to get the body kit to you in South Africa.

Yes, we accept paypal payments. You already have given us your address here and the parts you want. All we need now is your phone number and the payment, and we can ship it to you. Our paypal address is ebay@andysautosport.com, and you need to send $1,383.94 to pay for the order.

Let us know if you have more questions. We're happy to help!

Eric Ferguson

************DDD

Hi **DICK head representative of andys auto sport,

Thank you for the reply, I am very impressed with the shipping bill and would like to know if it will be effected much more if I purchase the
Seibon Carbon Fiber Hoods - VT Style

as well? If the shipping bill is not going to change by much then please quote me for that as well. I shall be phoning you later on this afternoon to discuss everything.

Thank You for your help.

Kind Regards,
DDD

**********andys reply

Hi DDD, it's only $118.44 more of shipping cost to send the hood as well, so the grand total with the hood included would be $2219.18.

Let me know if you have more questions. We're happy to help!

***********andys again

Hi DDD

This is "another dick head from andys auto", I just got off the phone with you. Attached is the quote for the Seibon VT carbon hood and full Vision Auto BC2 kit shipped.

If you have anymore questions, email me back! Thanks much!

************andys again

We received the payment and will ship the order immediately. Thanks so much!
*****

NOTE THE IMMEDIATELY... this was dated 17 March. I was told that the shipment would take less than 10 days to get to me, after two weeks I sent them a mail asking them were my stuff is

***********andys reply

I just talked to Seibon and the hood you have on order is on backorder for 2 week. They have the GT, TS and TS2 in stock if you want to switch to any of those. You can look at them at this link:
http://www.seiboncarbon.com/pdut_detail.asp

****************

so I'm thinking they said they had the stuff and had already shipped it to me as well and now they have my money and they ********TED ME to the max... I try be a good person and not swear...

my reply*****

thank you for the response, I am however a bit concerned as I was not told of this on or before purchase of the items, this has now put me in a spot as my schedule to get everything ready is now delayed. Please let me know when I will be receiving my body kit and hood? is it possible to send the body kit in the mean time as it needs specialised fitting and the hood is an easy job to do?

Kind Regards,
DDD

************ andys reply

The kit is shipping out later this week. It is going out shortly and we will email you tracking once it ships. As far as the hood, what did you want to do with the order? Switch or stay with this one?


******* DDD

Please refer to attached mail stating that my payment has been received and that it is being shipped immediately dating 17 March 2008, having been told that shipment takes about 10 days. This kind of customer service is not acceptable. I have dead lines and commitments that are based on the information I have received in writing from andys auto sport.

I will take the GT style hood, please give me an estimate to when my stuff will be arriving a.s.a.p. I understand you may not be the sales person but please will you address these issues with your management as it reflects poorly on your company as a whole

*****************

so guys and gals, just remember to get it in black aand white stipulating some form of penalty when you deal with andys auto sport ....

Cheers
DDD

black06z

iTrader: (1)

Andy's Autosport has been scamming for years now. Everyone I know has been ripped off with them. They say its in stock and will be shipped immediately, but really they don't have them, and they're on back-order from the manufacturer. I went thru 3 months of hell with them a few years ago. They're quick on taking your money, but they won't follow thru on their end.You ask for a refund, and then get jipped on the penalty of cancelling the order. If anyone has had a good experience with them, I would be very surprised. Im hoping someone will take their time to report them for fraud.

Jim@Showstoppers

iTrader: (157)

lol...2 weeks.

lonewolf

iTrader: (10)

So they quoted you 10 days, and you're bitching at day 14?



Hope you never have to deal with EVO-R

iMikie

iTrader: (2)

South Africa!? neat

SRTtoZ

iTrader: (4)

Agreed...

I didnt see any real customer service problems here...

Most companies, not just this one list stuff as being in stock when its not...Their site just isnt up to date as others.

But the guy emailed you back everytime and was trying to work with you however you wanted...

That shows me customer service.

Ive seen much much worse.

Anomaly

iTrader: (7)

What was up with randomly calling them "******** representative of Andy's Autosport?"

i8acobra

iTrader: (6)

He was told it was in stock when it wasn't. He was told he'd receive everything in 10 days. Not only did he not receive it after 14 days, it hadn't even been shipped yet. When they put the order in to Seibon for the hood, I'm sure they were told it was backordered. Did they call their customer to let him know? Nope. He didn't find out until he called and asked where it was 2 weeks later. If you guys think this is acceptable customer service, I hope you never run a business. I'd have a hard time living with myself if I treated my customers like that.

Russ@Z1

iTrader: (65)

You should've done a feedback search of their company before you ordered.

haeshik

iTrader: (36)

+1

lonewolf

iTrader: (10)

It's not acceptable whatsoever, but it's the game you play when you order parts through a distributor. We don't live in fantasy land where everything happens right on time. That doesn't mean its right, but it's the way it is. Hell, people kiss Jay's ***(of EVO-R) all the time, and he takes 6 months to a year to deliver his products... At least Andy answers emails

doomsdaydonkey

an update:

changed the hood to the GT and got told a few days ago I would receive an email with a shipping number, They wont return my calls either now....

dont know how one goes about reporting fraud from diff country... tirerack did the same thing a while back...

some people r in the business of F*in other people around... I'm thinkin of catchin a plane down there and giving him a warm South african welcome...

lonewolf

iTrader: (10)

what's that? AIDS?

And I wouldn't return your phone calls either, you sound like a royal pain in the ***

Manu

Always use a credit card when ordering stuff from abroad, it's the only way you get some sort of protection if anything happens to your order. Hope you can get the situation resolved as soon as possible.

jcleary47

Move into the civilized world and you won't have to deal with international shipping. At least not as much.

keioffice350z

iTrader: (1)

Can't expect much when buying knock-offs of body kits from someone who's business is basically selling stolen designs. And at that price.......

shamrokDPR

iTrader: (1)

Best bet is to report them to the Better Business Bureau or bbb.org

doomsdaydonkey

update:

its going on 3 weeks since andys auto sport received payment: sent another mail:

xxx lonewolfs boyfriend/xx another 26 year old that thinks he's the shiit/myOrder,

Please will you let me know what is happening to my order for the nissan 350z bc wide body kit and seibon GT hood. I have phoned xxx on several occasions to find out why I have been told my shipment is on its way and over two weeks later being told that my initial VT hood is on back order. I changed to the GT hood in order to have my order processed and delivered and have yet to get a tracking number and delivery date.

Please let me know why I am being put in this predicament dealing with Andys Auto Sport? I am preparing for a motor show and will not be ready if you continue to delay. There was no resistance on my behalf with payment for the order and I expect a level of professionalism beyond the way I am currently being treated. Please will you get your management to give me a call. xxx has already phoned me and has my number. Find previous mails attached. It is very close to the end of the week myOrder.

Kind Regards,
xxxx

iMikie

iTrader: (2)

If he sounds like a "royal pain in the ***," then what do you sound like? Bringing AIDS into this is not only stupid, but its a real life problem over there that kills people everyday.

have a nice day

The Captain

iTrader: (3)

When you drop that kind of money on some products and are told it has been shipped, but haven't seen it yet, you'd be worried as well.

I know if I ordered all that stuff, I would at least appreciate someone acknowledging the delay, so I don't get worried when I don't receive my stuff when I was told I would. What happened here was probably that they didn't finalize the order / had no clue what was actually going on, and instead of finding out, just took a wild guess and said it would be shipped already. Maybe they found out there was going to be a delay in the process of preping the order, at that point it is good customer service to call your customer and make them aware of the delay. Keeping your mouth shut until the customer is already pissed off about not receiving their order is bad practice and an easy way to ruin your rep.