was this prior to you getting banned from all the infiniti dealerships in arizona ?

 

i think it's due to high volume of orders so intese couldn't keep up with everyone , just give them sometime and they'll come through . i've been doing bussiness with them since the last 4 years and never had a single issues , i'm not saying they don't make mistakes , everyone does , but they never screwed or scammed a customer ever . some of the posts in here are personal attacks towards intense ( that's the beauty of the internet ) .

g/l to the op , like i said before they'll come through for you .

 

Both tracking numbers work that the OP was given and product is in transit to him. Have you checked since the first moment you received the tracking number?

 

That's exactly right, we've seen companies before *cough*mastergrade*cough*
that got swamped with high volume of orders and look at what happened to them? at least intense is getting back to their customers best as they can; unlike *cough*mastergrade*cough* who barely even say anything back besides "one more week guys" which turns to a couple months later.

And that's being said about on a relatively new company.
a member stated that intense been my350z's best vendor before and been in business for over 10 years, so something must been done right.

If a tracking number doesn't come automatically it doesn't mean they are not trying to give you the tracking number, many cases UPS or whatever method of shipping they are using themselves lag in sending tracking numbers and from personal work experience at UPS, a lot of those guys Fck up.

So you could dwell on being "ohh i don't want to turn this into a complaining thread, but i just wanted to gauge interests on peoples experience" isn't that a bit...complaining already when you're pretty much complaining about tracking and getting charged and all that noise?

but let's tease you for a little bit and everyone else for that matter.

In this ecnomy.

What would say...intensepower.com benefit from screwing anyone over? in this day and age where we could use credit cards, paypal charge back and other means to get an individuals money back for products damaged or unrecieved in anyway to that sort or other? nothing. except maybe time in jail.

Think intense would charge your card and run around giggling to vegas to gamble away your money without even thinking about sending you what you paid for? yeah right, sure dude that'll be 10 years down the drain worth of reputation and respect in the industry.

Ever been in line at a gas station or something? Ever been into the gas station and there is a line full of people, and theres maybe only one or two people able to work at the cash register?

The line moves and you eventually get helped but don't you think its pretty much the same case here? you're not the only customer a vendor would have, and not all customers can be dealt with quickly such as
"$20 on pump 6 please, alrighty later thanks"
there ARE going to be people who stand there
"ohh can I get a pack of malboro light, and maybe - hey do you think i should buy a powerball huh? or should i buy a scratch it ticket? hmm maybe you know what..." all in the mean while they are trying to provide good customer service and give you a smile for those waiting in line to be helped.

 

OP:

Thanks for your order and your patience. The delays on your kit were on the production side. Any and all communications to you regarding tracking are/were products of what we are/were advised from the production side. We take full responsibility for any/all inaccuracies in delays and/or misinformation that may have been relayed to you on our side. There is nothing malicious in what we advise our customers. We hope that the product will, in the end, be worth the wait and overall inconveniences that you felt in the order process.

Bryan:

thanks for your order and your post. I have record of every single phone call wherein we had a conversation and feel that adequate information was relayed to you regarding the time frames of the Tanabe coilovers as we were provided from by Tanabe. My apologies, for the unforeseen delays were for sure a big part of your decision to keep the order, and I'm glad to hear that you will do business with us in the future.

Nino:

You're funny. This is a guy who, while having warranty done to his G35, decided that he'd go out and destroy the tires on the rental, film it, and then put it on youtube. All of the local dealerships flagged him, then banned him from doing warranty service. Then, he goes on a local z board and asks where he can get warranty work done.. ahahah! I call him out for his disrespect for others property and he turns around and says that I'm "so tough behind the computer" as if I'm hard to find! If you're gonna call me out, then I'm going to call you on it. Period.

Jay:

It's not difficult for me to believe that you'd throw punches in here. After low-balling us for a Seibon TS hood ($600 shipped...) and us declining because we didn't want to pay you to purchase the hood from us, you're in here. Nice. Your issue with us was over 3 years ago, and it concerned a product in which the line we have since dropped due to their poor fill rate.

And here I thought, as you stated, you were "thinking about giving us another try". I guess the pretenses of such a deal required us losing money on your order. I'm glad that we didn't sell you the hood, as ANY little glitch would have sent you off on a tireless rant, like last time. Meh, I know where your loyalties lie, so it's a no-brainer to me why you're a hater.

If we are sooo bad, why are you always asking us for pricing?

str8dum1

I'm a little surprised with your post, as I've never heard this from you and you've been asking about doing a PowerLab 76s kit... It's cool though, I know the score now. Regarding Stance, we are their largest dealer and hence our stocking orders approach/exceed $40k/month. With that volume, we do process the payments up front as we are paying them every week for the stocking order. That's really our business, but since you brought it up I'm going to lay it out. Your order must have been in the early months of this year, as that's the only time there's been significant delays on Stance's side. As with other products that are imported, we can only relay ETA's to our customers that are relayed to us by the manufacturer. If they fail, or are untrue, then of course it looks poorly on us, and can be deemed as us "not knowing the ETA"..

For What It's Worth:

For the most part, this is an import business. Given the high volume of internet and phone sales that we do, it's a logistical impossibility to keep all 8,000 parts in stock here. Additionally, considering the state of the economy, you will be hard pressed to find ANY dealer who does as much retail stocking every item. In fact, any dealer that says so is lying and has motivations to gain your business. We RARELY state that ANY product is in stock HERE. If the product is in stock at the manufactures level, it's as good as having it in stock here, except that you cannot come to our facility and immediately put your hands on it -- but that doesn't really apply to 95% of our customers..

The bulk of these complaints are about customer service, not pricing. Everyone wants it all: they want service with a smile, the cheapest prices, tracking numbers within 5 minutes of the order being placed, replies to PM's and emails immediately, and zero attitude when all of it doesn't go exactly as it "should" in people's mind. In a utopia all of these variables would go according to what's right for each individual. Does anyone think for a second that we WANT customers to have a negative experience with us? Does it appear that my response to this thread/individuals is void of concern?

A simple answer to these questions is this: please post an example of a customer who has paid for a product(s) and was robbed of his money. It's never happened, and it never will happen -- and these doors have been open since 1999..

Don't get it twisted. A hater is always gonna hate. I don't expect some of those that's posted in here to be persuaded to NOT hate: rather, my post will only fuel their fire. At the end of the day, however, there's no such thing as bad press -- any marketing guru will attest to that.

Darren (thanks everyone for their orders, and posts, regardless of intent)

 

I'm going to chime in here. I've been a member on this board since 2005. As a Moderator for the past year or so, I have seen a growing number of members voice complaints in plain view, with regards to vendors. I'm going to give my opinion on the subject matter, as a long term forum member of 4 years now. Some may not agree with what I will contribute this unrest to. Some may take a breath and say, "Whatever, you're full of it." I believe there are 2 factors creating the latest wave of "unsatisfied" customers.

1. Growing number of people owning 350Zs, due to it's amount of time on the market and the availability of the vehicle due to depreciating value. With a growing number of owners, comes a higher supply for demand. Of course as sales/demand rise, so do complaints. Today's 5% dissatisfied amount of customer may seem like a larger amount of dissatisfied customers vs. satisfied customers, when in actuality this percentages today may well have been the same percentage as a few years back. The difference is the amount of total transactions of today vs. yester-years. The 5% as a whole is more than likely larger than a few years back, so of course it would appear more customers are dissatisfied with a vendor's work ethic in today's time. On a same note, the same could be said for the amount of satisfied customers. This, and when you take into consideration, the dissatisfied customers are usually the most vocal and aggressive, the lime light is brighter on the negative aspect.

2. Here is my 2nd attribution. I'm going to attribute the "appearance" of a higher amount of dissatisfied in today's time, due to today's generation of Z owners. With vehicle depreciation comes a younger crowd owning this vehicle. The Z owner generation of 03, 04, and 05 is different than today. With the younger crowd of this decade, comes lack of patience and tact. Today's generation is one of instant gratification. Email, internet speed, cell phone functionality, money, women, income, service, and many other aspects of life. The age of patience has gone out the window...


-2 cents-

 

In the Problems with M1 thread, I expressed my remaining patient, and that everyone else should remain patient instead of going spastic. Instead, some jerkoff called me a pushover. When you harass your vendor, you'll get the shaft.

 

3 pages of drama over something that's not being delivered?

I've been dealing with Intense for the last 5~6 year in my life, I have to agree with some about the high demands on some product and it take longer to produce.

I once order atlease 12k worth JDM parts from Intense, the wait was pretty darn long but yet again Darren & Peter was more then happy to answer any of my questions every single time I buggeed the crap out of them.

Darren & Peter was even helpful enough to help me look in to my parts that other vendor f***ed and got it to my door.

Some might have positive feedback and some might have negitive feedback.

My point of view of Intense & staff will always be positive no matter how long the parts take, only cause they do try they're best to keep you happy.

And I'll keep doing business with Intense Motor Sports!

 

Intense is by far the best company ive ever dealt with in the import scene. Seems most people expect to just click on something, enter their credit card number and then expect to magically appear the next day. Most people are to lazy to pick up the damn phone and call to talk about a product they may be interested in and get info before they spend large amounts of money. When i go to purchase a Veilside lip and stance coilovers very soon i will pick up the phone and Intense will get my money!

 

I bought my hood through intense too..
disappointed!!!
ordered 03 and received 06, i called and they are like "we didn't ship the hood, seibon shipped you wrong hood, call them" wtf if i was gonna deal with them i would of went to them first place... proabably not gonna buy through intense unless the deal is intense.
So hard to communicate, i do agree they are so busy they don't have much time for individual customer.

 

A lot of people use something called "Drop Shipping" ...just FYI.
shops aren't necessarily going to stock a million different parts for a million different cars all at one time.

 

the 03 and 6 hood arent any different . on 07-08 are .

 

I was wondering if someone was going to catch that

 

I just ordered multiple parts from multiple other vendors on this site. Had GREAT service, I was pm'd fast when I had questions and when the product was shipped I got emails with tracking numbers fast. I also wasn't charged until the product was shipped (part was on back order).

This being said, I do not know the volume of business of Intense vs the companies I used. However, they replied to my questions either that day or the next day. I have asked IP 2 times about a front lip and have never heard anything back. I was patient and waited a good while between PMs. I can't recall if I emailed them as well. But that was my reason for not ordering anything through them. I would rather pay $10 more for a part and have piece of mind with the service. All I have to go off of is the bad threads on here, which sucks, but....that is all I have read on here and ChicagoZ.

I am really not trying to make this sound like a bashing post, so IP, please don't take it that way. I am just saying, it is little things that persuade customers to purchase from one shop or another. It may help if people who had good experiences with shops posted that.

 

You know the score? because I truthfully related my purchase transaction?

sure I have been asking about the 76s kit. I said you guys sell nice stuff. Custom single turbo kits are not the same as OTS coilovers. You guys have good fab experience and and for something like that I'd expect some leadtime. You are talking toy money coilovers vs more serious work money and you guys have a good rep with the custom stuff.

But I most definitely had email with Darren since Feb when I ordered the coils til May when I received them. I said that charging the card immediately when something had no ETA was not something I was used to. You guys said, its normal and I could get a refund but I;d be bumped out of queue. Like said backorders are beyond your control, but not tellling anyone they are backordered (by continuous bump of your stance thread making it appear all was in stock) could be worked on. A simple in stock/out of stock notice when you order is simple and commonplace. I didnt care about the wait, I did care there was no notice that the coils were backordered with no ETA. And there was plenty of opportunity as I had sent 2 or 3 emails about the group buy price adjustment. Not 1 word about backorder was mentioned and you guys knew weeks before you were out of stock.

It should be up to the consumer if they want to wait for an item or take their money elsewhere. Not 'we charged you already, but we can refund if you want'

like others, not bashing, but conveying my experience.

 

I have 2 numbers for the turbo kit. the tracking numbers are showing movement now, and I have been diligently watching them progress since day one, thank you.

I have not received a tracking number for the exhaust. Im assuming it will come with the turbo kit or sooner.

I would have preferred to have this conversation privately, but maybe you are in email jail or something similar

 

Darren

Your rediculous saying im a "hater" and name calling.. How is 600 shipped for a Seibon TS Hood 03-06 low balling? You and every other vendor on here sells them for 620-640 shipped.. WTF is 20 dollars off to a known member who would have given you rep.... I spend 20 dollars on bull **** daily, we all do.. So again, I would have thought you could come down 20...... You didnt because that 20 bucks would have definately paid your bills for your xxxx sq ft facility. Fine, we dont do business.

Rant my .... I just wanted a TS hood, Driveline has provided that! Track# and all.... As a matter of fact it will be with me on the 27th and ill post a nice picture just for you D.

You sound really hard on here telling me about loyalty killer. Dont talk to me about loyalty! You live with values? You serve your country in War yet?

You really wanna keep going and addressing me like im your kid?

I will block you and Intensesales.. Never ask you anything again.. Thats a promise.. So we can leave it as that, or you could keep posting responses here and Ill keep posting....

P.S., mods dont warn me or delete this as I havent violated any TOU, just posted my experience very vaguely!! Mr. Darren is the one violating TOU Thanks.

 

Me ****ing up a loaner car and getting banned from infiniti has NOTHING do with how your shop runs or how you treat customers over the phone.. So what was your explanation for the rude customer service? and yes IIRC this was waaaay before my infiniti problem..

 

What does it matter? Are you just trying to throw in smart remarks to make yourself look cool and witty?

I can do the same thing, lard boy..

 

Ok, horrible ramble and examples Gas station line, like 2 minutes tops vs. months? yeah lol.. You should NEVER use another company's down fall "*cough mastergrade cough*" to excuse your companies actions/wrong doings.. Are you guys comparing yourself to mastergrade? Are you putting yourselves on their level? Why?

NICK, there shouldn't ever be an excuse.. If your company is being bombarded with orders and does not have the part they should WARN all customers prior to purchases on wait times, period. The facts, reviews, and stories are all here. A good chunk of dissapointed people here and here you are with excuses... How about an apology to all these frustrated customers?