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2003-2009 Nissan 350Z

Ehhh stillen

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Old Mar 8, 2010 | 05:58 PM
  #21  
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$10 is not a bad fees at all.. you know the vendor could have been an *** and included that fees in the selling price and offer you free shipping but instead they didn't. Stop being cheap man
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Old Mar 8, 2010 | 06:04 PM
  #22  
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Originally Posted by JEKL
Some vendors around here could learn a thing or two about customer service from Josh at Stillen. I don't agree with the OP and I would imagine Josh doesn't either, but he handled it very professionally.
Completely agree... WORD.



WTF is Campaign?
haha, nice...
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Old Mar 8, 2010 | 06:16 PM
  #23  
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hmm i say it 10$ get over it and stop being cheap.... even when i ordered my injen intakes from z1performance i new when they charged a 10$ fee i new exactly what it was and it was worth paying it for insurance.
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Old Mar 8, 2010 | 06:17 PM
  #24  
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duro78 needs to grow up. I have spent thousands on my cars at Stillen over the years. They sell quality parts that are MADE IN THE USA. I scratched the tip of my one-week old exhaust, so I went back to Stillen to see if they could fix the damage. Steve Millen himself went out to the parking lot with me, and got down on his hands and knees to see the area I scratched. He had his guys fix it, no charge. There aren't too many companies like that around anymore, and they are well worth an extra $10.
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Old Mar 8, 2010 | 06:29 PM
  #25  
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I want campaign!
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Old Mar 8, 2010 | 06:48 PM
  #26  
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DO NOT FEAR I GAVE DURO SOME OF MY PILLS! HE'LL BE OK!!!

Seriously dude unless you bought something for $2.99 do not complain about a $10 insurance fee, it's for your benefit.
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Old Mar 8, 2010 | 06:53 PM
  #27  
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Probably a good idea...

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Old Mar 8, 2010 | 06:59 PM
  #28  
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it's HANDLING FEE not SHIPPING FEE lol
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Old Mar 8, 2010 | 08:28 PM
  #29  
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I find it amusing the OP quotes "tuff economic times", yet is talking about ordering a non-essential part for his car... The irony.
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Old Mar 9, 2010 | 12:46 AM
  #30  
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sounds like a fair deal to me
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Old Mar 9, 2010 | 05:34 AM
  #31  
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I've bought a set of Gen3 intakes from Stillen and their customer service is top notch. Shipping speed was remarkable and the product was great!

You're buying parts for a $30,000 car. $10.00 becomes such a minute quantity, something you shouldn't even think twice about paying to ensure the safe arrival of your parts.
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Old Mar 9, 2010 | 07:10 PM
  #32  
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Ehhh 10 bucks
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Old Mar 10, 2010 | 12:32 PM
  #33  
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I just wasted valuable minutes of my life reading this thread....dam.
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Old Mar 10, 2010 | 01:10 PM
  #34  
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Wow, the stillen vendor couldn't have handled this any better.......
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Old Mar 10, 2010 | 01:32 PM
  #35  
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Originally Posted by josh@stillen
Opposite end of the spectrum is we could have just charged you freight on the product, but instead we've opted for a program to pay for your freight, and charge $9.95 for insurance and handling on the entire order.

Whether you ordered a full cat-back exhaust system, roof wing, front fascia, suspension items, or ALL of these things, the $9.95 would have been your only freight line item. Customers have saved hundreds on a single order alone.

I'm sorry you didn't see this on the checkout screen, and happy we were able to catch this before your order shipped.
Josh... IMHO, $9.95 flat rate for delivery is a great deal. BUT, I can also see the OP point that it is not exactly "free shipping." You and I may have grown up with TV adds that pitch second order for free but charge a handling fee, so we may have grown accustomed to the use of "handling fees." Listening to customers is good and transparency is good. Why not be different and advertise this deal as "flat rate shipping on all orders big or small for only $9.95, what a deal." Your customers may be surprised by this transparency, winning you even more good will at no extra cost to you.

Jeff

Last edited by MulhollandDrive; Mar 10, 2010 at 01:36 PM.
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Old Mar 10, 2010 | 06:17 PM
  #36  
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i feel like buying something from stillen just out of spite of the OP
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