Re: really bad online experience for my 350Z
Only bad I thing I have heard about GTM was they are pretty expensive as for tuning and aftermarket parts, but the work they do is top notch quality work. Hopefully Sam can chime in and get this sorted out, it will dictate whether or not I will get the UpRev reflash from them.
well im sure by now they have heard about this thread.. so good chance theyre ignoring it.. if they decide to chime in with a reasonable explanation then ok but until then i know i will never be buying from them and hopefully others wont... sounds like they tried to take advantage from an out of the country customer.. but who knows maybe they will come in and prove me wrong.
well im sure by now they have heard about this thread.. so good chance theyre ignoring it.. if they decide to chime in with a reasonable explanation then ok but until then i know i will never be buying from them and hopefully others wont... sounds like they tried to take advantage from an out of the country customer.. but who knows maybe they will come in and prove me wrong.
well im sure by now they have heard about this thread.. so good chance theyre ignoring it.. if they decide to chime in with a reasonable explanation then ok but until then i know i will never be buying from them and hopefully others wont... sounds like they tried to take advantage from an out of the country customer.. but who knows maybe they will come in and prove me wrong.
well im sure by now they have heard about this thread.. so good chance theyre ignoring it.. if they decide to chime in with a reasonable explanation then ok but until then i know i will never be buying from them and hopefully others wont... sounds like they tried to take advantage from an out of the country customer.. but who knows maybe they will come in and prove me wrong.
)
I hope this clear up. I ordered GTM oil cooler yesterday before I saw this thread. I hope I get my order without an issue. I'm also eyeing on their supercharger for HR...... I'll post back with their service once I get my product. But as of now, phone conversation prior to making an order was great. I noticed they have lots knowledge about their products and Z during that conversation
Last edited by willow350; Mar 19, 2010 at 08:37 AM.
Is anyone from GTM going to chime in on this issue? I was going to go with an UpRev tune from them soon and later down the road, the turn key Stage 1 twin turbo kit. If no reply from them, then they are losing me as a customer.
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Joined: Mar 2010
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From: Strong Island
I've had the opportunity to buy some parts from GTM and I know a few people who have as well, thus far Sam at GTM has been a stand up guy but I understand sh*t happens, sorry the OP had to have such a bad experience.
I guess nothing yet... damn im wondering if this is true? Did anyone let them know there was a thread here that is in dire need of their attention. Its just hard to believe because I have seen their work and have never heard anything bad.... even if everything here is true even huge companies have their messups it may just be something that couldnt be helped... I dunno....
I forgot about this thread but I just emailed Sam the link and when I told him about it on the phone he had a pretty different story so i'm sure once he gets the chance he'll put GTM's side on here and clear it up.
Hi everyone, I am here to share and give you guys a head up warning with this place that I shopped with over in the States, This happened a little over half a year ago, and basically I was just given an answer lately in regards to this issue, its one of the worst online shopping experience I have ever had. I am writing this up here so that others will not suffer the same fate I did while buying parts online.
I saw this company on the internet "GTM MOTORSPORTS", firstly I saw their product online and thought they were pretty good, so I got in contact with them. Knowing that it would require a bit of work done to the engine, cos I wanted to turbo charge my engine, so I went to Top Racing Hong Kong to have them follow up my order. I ordered ceremic coat, turbo cams, valve springs and retainer kit and the stage 3 fuel system setup. Prior to my order, they were promising how everything will work fine and go smooth before I ordered the parts, but after I told Top Racing to makethe transfer they have almost disappeared from the face of the planet, it took them months to send the parts out.
So finally the parts arrived and I was starting to get excited about the whole thing and asked the Top Racing boys to start tearing my engine down. And after all that hard work we then realise the a problem already, the valve springs and the retainers doesn't match each other. the retainer were smaller than the valve springs, and the valve springs were actually like half a inch taller than standard. So I emailed them and ask them if they have send me the wrong parts. But they never got back to me until at least a month later without a proper answer, and came up with excuses like no one can make a decision there until the chief enginner comes back, or the boss is not in, so no one can do anything about it, and all these ******** excuses. So the delay went on for months. I was emailing them like once a week to once everyday, and no one got back to me, it already occurs to me that this company does not want to deal with ANY after sales service. (At first Top Racing were contacting them until later on I have decided to get in touch with GTM, so I want to make sure whos fault it is for taking so long). So I gave up and requested Top Racing to order some Tomei Valve springs for me instead, cos I really want to get my car up and running ASAP.
Then the next nightmare came when we got to the installation of the cams, their cams will rattle in the journals even when they were tighten down to their specific torque specs. So I took the liberty of measuring the diameter of the cams and they were clearly slightly smaller than stock. Again I tried to start a communication with the seller and they ignore me, until I called them. So one of their employee picked up, I told them the situation, and the problem I was facing, but there was nothing he could do about it because his boss was away, and he can't make a decision, so I have to wait another week until his boss gets back. So I asked him what happens when someone buys their product and it won't fit right, so they told me they will figure out a way if I send them my car. O_o....... I got curious and asked what the owner is like... (that particular person I was speaking on the phone has only been working there for a little over a month). He said and I quote " You will have to be very firm to him to get this whole situation sorted out." I can't image how many our poor souls out there who has suffered the same as I did before.
So eventually I got a hold of the owner of that joint, and he was trying to avoid the problem, saying things like "welcome to the world of modify world..... sometimes you will just have to make them fit, etc" It seems to me that he would never believe that the products he sell might have a problem at all. To be honest he was being pretty rude about the whole situation, I can relate to the whole thing when someone is being deffensive and so on, but the language he used was really not some ordinary owner of a business would use, using the F word is just totally unacceptable. Honestly I was spending money with them, and not just a couple of hundred bucks, but thousands of dollars worth of engine components, I was pretty disappointed with them and we were spending so much time telling each other to get **** on the phone it wasn't funny.
So that phone conversation went nowhere as you can imaging we were both pretty pissed off at the whole situation. So on the next night, I have insisted to have this matter look at with attention or else I will tell the world about it, and firstly he did agree to refund the money for the valve springs as they are definitely wrong. And he agreed that the information given on their website was misleading. (GTM did agree they would refund my money on the valve springs) The cams were definitely smaller in diameter, and they tried to blame it on my engine's cylinder head. Then I took photos and video of the cams installed, and it shows the rattling and emailed him, again, he ignored me. So I called him again and their answer was they believe its my engine's problem.
So I have requested to have these parts send back to him to have them inspected, which I have to pay for the shipping charge, both ways. So I packed the cams and valve springs nicely and send them back to them hoping they will see how they could resolve my situation. So for a second I was given a hope that MAYBE they will look into this matter seriously and maybe they would refund my cash or give me a set of cams that actually is fine???
It took them weeks before they could get back to me and decided that its not their problem at all, and within that period of time, I tried to call them again while I was waiting and the owner of that company was being rude again, saying stuff like "if you can't wait, I am just as happy sending these cams back to you". So eventually they claim they have made their cams within the tolerance of the factory standard and therefore refuse to refund my money along together with the valve springs, and I have to wait for another month for them to send these items back. At this stage, I just don't see the point in dealing with them anymore as I know that they are not willing to help nor will they refund. So again, I got the Top Racing boys to order a set of Tomei cams for me instead of waiting for them to send the cams back. And when they fitted the Tomei cams, ( I was there wathcing it) they could fit PERFECTLY without one slight bit of problem. It won't rattle and its just meant to be there.
The fuel system is also a disaster, I was watching the fuel pressure drop while the car was tuning on the dyno. The fuel pump is only slightly bigger than the stock standard one in the tank. And I just can't be bother to have these send back cos I just can't see them helping me out at all.
At the end Top Racing sorted out everything for me, I really appreciate the work they did, all the late nights and endless phone call to get my parts right. Otherwise I could imagine that my car would still be stuck until now.
So once again, I will like to thank Top Racing for the work they did. It's during times like this then you will see the professionalism of a tuner.
I saw this company on the internet "GTM MOTORSPORTS", firstly I saw their product online and thought they were pretty good, so I got in contact with them. Knowing that it would require a bit of work done to the engine, cos I wanted to turbo charge my engine, so I went to Top Racing Hong Kong to have them follow up my order. I ordered ceremic coat, turbo cams, valve springs and retainer kit and the stage 3 fuel system setup. Prior to my order, they were promising how everything will work fine and go smooth before I ordered the parts, but after I told Top Racing to makethe transfer they have almost disappeared from the face of the planet, it took them months to send the parts out.
So finally the parts arrived and I was starting to get excited about the whole thing and asked the Top Racing boys to start tearing my engine down. And after all that hard work we then realise the a problem already, the valve springs and the retainers doesn't match each other. the retainer were smaller than the valve springs, and the valve springs were actually like half a inch taller than standard. So I emailed them and ask them if they have send me the wrong parts. But they never got back to me until at least a month later without a proper answer, and came up with excuses like no one can make a decision there until the chief enginner comes back, or the boss is not in, so no one can do anything about it, and all these ******** excuses. So the delay went on for months. I was emailing them like once a week to once everyday, and no one got back to me, it already occurs to me that this company does not want to deal with ANY after sales service. (At first Top Racing were contacting them until later on I have decided to get in touch with GTM, so I want to make sure whos fault it is for taking so long). So I gave up and requested Top Racing to order some Tomei Valve springs for me instead, cos I really want to get my car up and running ASAP.
Then the next nightmare came when we got to the installation of the cams, their cams will rattle in the journals even when they were tighten down to their specific torque specs. So I took the liberty of measuring the diameter of the cams and they were clearly slightly smaller than stock. Again I tried to start a communication with the seller and they ignore me, until I called them. So one of their employee picked up, I told them the situation, and the problem I was facing, but there was nothing he could do about it because his boss was away, and he can't make a decision, so I have to wait another week until his boss gets back. So I asked him what happens when someone buys their product and it won't fit right, so they told me they will figure out a way if I send them my car. O_o....... I got curious and asked what the owner is like... (that particular person I was speaking on the phone has only been working there for a little over a month). He said and I quote " You will have to be very firm to him to get this whole situation sorted out." I can't image how many our poor souls out there who has suffered the same as I did before.
So eventually I got a hold of the owner of that joint, and he was trying to avoid the problem, saying things like "welcome to the world of modify world..... sometimes you will just have to make them fit, etc" It seems to me that he would never believe that the products he sell might have a problem at all. To be honest he was being pretty rude about the whole situation, I can relate to the whole thing when someone is being deffensive and so on, but the language he used was really not some ordinary owner of a business would use, using the F word is just totally unacceptable. Honestly I was spending money with them, and not just a couple of hundred bucks, but thousands of dollars worth of engine components, I was pretty disappointed with them and we were spending so much time telling each other to get **** on the phone it wasn't funny.
So that phone conversation went nowhere as you can imaging we were both pretty pissed off at the whole situation. So on the next night, I have insisted to have this matter look at with attention or else I will tell the world about it, and firstly he did agree to refund the money for the valve springs as they are definitely wrong. And he agreed that the information given on their website was misleading. (GTM did agree they would refund my money on the valve springs) The cams were definitely smaller in diameter, and they tried to blame it on my engine's cylinder head. Then I took photos and video of the cams installed, and it shows the rattling and emailed him, again, he ignored me. So I called him again and their answer was they believe its my engine's problem.
So I have requested to have these parts send back to him to have them inspected, which I have to pay for the shipping charge, both ways. So I packed the cams and valve springs nicely and send them back to them hoping they will see how they could resolve my situation. So for a second I was given a hope that MAYBE they will look into this matter seriously and maybe they would refund my cash or give me a set of cams that actually is fine???
It took them weeks before they could get back to me and decided that its not their problem at all, and within that period of time, I tried to call them again while I was waiting and the owner of that company was being rude again, saying stuff like "if you can't wait, I am just as happy sending these cams back to you". So eventually they claim they have made their cams within the tolerance of the factory standard and therefore refuse to refund my money along together with the valve springs, and I have to wait for another month for them to send these items back. At this stage, I just don't see the point in dealing with them anymore as I know that they are not willing to help nor will they refund. So again, I got the Top Racing boys to order a set of Tomei cams for me instead of waiting for them to send the cams back. And when they fitted the Tomei cams, ( I was there wathcing it) they could fit PERFECTLY without one slight bit of problem. It won't rattle and its just meant to be there.
The fuel system is also a disaster, I was watching the fuel pressure drop while the car was tuning on the dyno. The fuel pump is only slightly bigger than the stock standard one in the tank. And I just can't be bother to have these send back cos I just can't see them helping me out at all.
At the end Top Racing sorted out everything for me, I really appreciate the work they did, all the late nights and endless phone call to get my parts right. Otherwise I could imagine that my car would still be stuck until now.
So once again, I will like to thank Top Racing for the work they did. It's during times like this then you will see the professionalism of a tuner.
- We have tones of e mail back and forth with top Racing showing how hard we tried to help Top racing and assist them in any concern they brought up to our attentions, also this info will also show their lack of knowledge and experience in the VQ world.
There is always 2 side to the story
stay tuned
Sam
Last edited by Sam@GTM; Apr 15, 2010 at 08:30 AM.
, SHOE ON THE OTHER FOOT SAM???????? 