holy crap intense motor sports has the worst service ever
I had poor experience with intense too!!!
Got wrong Year of the hood, hard to reach a employee, and worst of all "Contact seibon, they are the one who sent wrong hood!"
WTF is that answer??? Yo i bought the hood from you, i don't care if seibon sent me the hood. If i was gonna deal with seibon straight i would of went there to begin with, but appearently i bought it through you guys and you guys probably made money off of it and i got wrong $hit..... There reply?? "I COULD GIVE YOU SEIBON"S PHONE NUMBER AND,THEY HAVE TO SEND YOU A RIGHT HOOD." WTF didn't even ask my name or invoice... BAD pooooooor Service. Intense should of arranged UPS pick-up for me and sent me the hood mean while for my down-time, since my car was attending to a auto show.... FAIL
Got wrong Year of the hood, hard to reach a employee, and worst of all "Contact seibon, they are the one who sent wrong hood!"
WTF is that answer??? Yo i bought the hood from you, i don't care if seibon sent me the hood. If i was gonna deal with seibon straight i would of went there to begin with, but appearently i bought it through you guys and you guys probably made money off of it and i got wrong $hit..... There reply?? "I COULD GIVE YOU SEIBON"S PHONE NUMBER AND,THEY HAVE TO SEND YOU A RIGHT HOOD." WTF didn't even ask my name or invoice... BAD pooooooor Service. Intense should of arranged UPS pick-up for me and sent me the hood mean while for my down-time, since my car was attending to a auto show.... FAIL
no problem, my hope is that enough people read this thread to hurt their bottom line, and either convince them that they need to straighten up or put them out. they think they can screw us over because we're small customers but I guarantee when their wallet starts getting light, because no one will buy from them, they'll feel our frustration.
I've ordered from these guys in the past and their service was pretty reasonable, but this time it was flat out unacceptable.
I ordered lowering springs from them on friday apr 2nd, and I just now got even so much as a tracking number (friday APR 9th). seven days to even get so much as a tracking number is pretty shitty.
when I called them this thursday they informed me that they didn't have the product in stock and they were having it drop shipped straight from tanabe. I called back today because I still hadn't received a tracking # yet, and I wanted to see if I could pay more for shipping so that I could have it here by saturday. even if it cost 100 dollars I just needed it here by saturday.
long story short when I told the guy on the phone that the whole process was getting "frustrating" he caulked a major attitude problem, and when I called him out on it, he acted like he didn't know what I was talking about.
then my wife (who runs the shipping department for a multi million dollar corporation) called and tried to reason with the guy since she knows the ins and outs of the shipping world. She talked to the same guy and he was extremely rude to her to so finally we just gave up because the "customer service" (and I use the term loosely) was just getting more and more confrontational .
I have half a mind to refuse the package and just order someone from else so these jerks don't make any money off of it since I have already missed my deadline anyway.
I don't even mind that their service sucks it was the fact that they behaved like *** holes to me and my wife that really pisses me off. I will never do business with them ever again.
I spend thousands of dollars a year on the car and I'll be taking my business elsewhere.
I ordered lowering springs from them on friday apr 2nd, and I just now got even so much as a tracking number (friday APR 9th). seven days to even get so much as a tracking number is pretty shitty.
when I called them this thursday they informed me that they didn't have the product in stock and they were having it drop shipped straight from tanabe. I called back today because I still hadn't received a tracking # yet, and I wanted to see if I could pay more for shipping so that I could have it here by saturday. even if it cost 100 dollars I just needed it here by saturday.
long story short when I told the guy on the phone that the whole process was getting "frustrating" he caulked a major attitude problem, and when I called him out on it, he acted like he didn't know what I was talking about.
then my wife (who runs the shipping department for a multi million dollar corporation) called and tried to reason with the guy since she knows the ins and outs of the shipping world. She talked to the same guy and he was extremely rude to her to so finally we just gave up because the "customer service" (and I use the term loosely) was just getting more and more confrontational .
I have half a mind to refuse the package and just order someone from else so these jerks don't make any money off of it since I have already missed my deadline anyway.
I don't even mind that their service sucks it was the fact that they behaved like *** holes to me and my wife that really pisses me off. I will never do business with them ever again.
I spend thousands of dollars a year on the car and I'll be taking my business elsewhere.
Thank you for your orders and your thread. Now that you've stated your side of the "facts", as a vendor on this board for 5 years now, and a reputable business in this community for 11 years, I will state the FACTS of your order.
1. You placed your order online, on Friday, 4/2, at 5:19PM.
2. We had already ran our last batch of credit cards and therefore processed the payment on Monday, 4/5.
3. The product was not in stock here, and therefore was to be shipped from California, to you (it was in stock at Tanabe USA).
4. The product shipped on Wednesday, 4/7 (4 business days after you ordered it, and 2 business days after we processed your payment): ups.com 1Z553EW44264275489
5. As we did not ship it from our location here, we were not provided with the tracking number until 4/9 (the 5th business day after you ordered, and the 4th business day after we processed your payment).
6. You called on Thurs, 4/8 to request the tracking number. We advised you that the tracking number would be emailed to you within 24 hours.
7. On the morning of Friday, 4/9, you called to obtain your tracking number, which, less than 24 hours prior to, we had advised you that you would receive via the email address you provided us in your online order.
8. During that call, you spoke to Pete, the sales manager. I overheard the conversation, in which his voice was flat, conveying no inflection of attitude or negativity/defense. In contrast, you raised your voice at him in anger at not having the tracking number emailed to you, even though we hadn't been given the opportunity to email it to you in the 24 hours that we had advised you of the prior day. Even though Pete never raised his voice to meet your hostility, nor was he malicious or condensing, you went ballistic and hung up on him.
9. Later that day, 4/9 (Friday) we emailed the tracking number to you through Yahoo Store (our e-commerce site that which you placed your order through). We had not been provided with the tracking number until then. When you track it, you can clearly see that the shipment had been in transit for 2 days (shipped 4/7).
Reflections form our point of view on your order:
A. You live on the other side of the country from us. Anything shipping ground from AZ/CA to the East Coast will take a minimum of 4-5 business days.
B. As you placed your order at 5:19PM our time on 4/2 (well past any company's shipping cut-off time -- I don't care what company you are) even if we had shipped the product on Monday, 4/5, the likelihood of the product arriving to you by Friday, 4/9 is almost impossible.
C. There was no comment in your online order that stated you needed a rush on shipping, nor was there any phone call from you until 4/8, to advise us of a "deadline".
D. Your girlfriend called on Friday, 4/9, at 4:30PM (again, after shipping cut-off) to request that ANOTHER set of springs be shipped RIGHT THEN via Saturday Next Day Air. I advised her politely (I'm actually offended by your comment that I treated her rudely, as that's 100% inaccurate and I heard you in the background talking in her ear as I conversed with her) that shipping cut-off was over 30 minutes ago and it was impossible to get another set out. She stated that she worked in a big shipping department of some sort, and relayed that she felt it was "unacceptable that a product take 3 business days to ship from the date of the order being charged. I politely disagreed with her, as I've ordered basic computers from Dell direct (the manufacturer -- a Fortune 500 company) that took 3 weeks to ship, and I received NO updates about shipping times/delays what so ever. I also relayed to her that I've ordered several times from Amazon (the largest online retailer in the world) and didn't get BOOKS shipped for 4-7 business days.
E. We processed, shipped, and emailed tracking number 100% in accordance with our 11 year old policy, which, in an import-based business is very fair. We have over 10,000 parts on our website, which equates to over 500 manufacturers and dealers, and while our goal is to exceed the expectations of our own policy (we did so in your case, having shipped the product on the 3rd business day).
Last, the product will be in your possession tomorrow. We processed, shipped, and emailed you tracking within the time frame clearly stated on the shipping tab of our home page. You and your girlfriend were treated with respect and objectivity on all calls, and it is only in your interpretation of how things "should have went" that you vilify us. As a service man, it would seem to me that you would be used to and follow standard procedures, as we also strive to do so here. Our shipping policy is clearly stated on our website, and we met the objectives listed therein.
If this is still unacceptable to you, then you have our apologies, but the record is clear in that we followed standard shipping policy to the T in your order.
Thanks,
Darren
Nathan,
Thank you for your orders and your thread. Now that you've stated your side of the "facts", as a vendor on this board for 5 years now, and a reputable business in this community for 11 years, I will state the FACTS of your order.
1. You placed your order online, on Friday, 4/2, at 5:19PM.this is true and I said that in my first post
2. We had already ran our last batch of credit cards and therefore processed the payment on Monday, 4/5. probably true which I have already stated
3. The product was not in stock here, and therefore was to be shipped from California, to you (it was in stock at Tanabe USA). should have been given notification that you did not have this item in stock like many other businesses i have dealt with in the past have
4. The product shipped on Wednesday, 4/7 (4 business days after you ordered it, and 2 business days after we processed your payment): ups.com 1Z553EW44264275489 true, and much longer to ship than most vendors, especially for such a common part
5. As we did not ship it from our location here, we were not provided with the tracking number until 4/9 (the 5th business day after you ordered, and the 4th business day after we processed your payment).
6. You called on Thurs, 4/8 to request the tracking number. We advised you that the tracking number would be emailed to you within 24 hours. to my knowleged a time span was never discussed, I was simply told you would send it when you had it; to my recollection
7. On the morning of Friday, 4/9, you called to obtain your tracking number, which, less than 24 hours prior to, we had advised you that you would receive via the email address you provided us in your online order.true
8. During that call, you spoke to Pete, the sales manager. I overheard the conversation, in which his voice was flat, conveying no inflection of attitude or negativity/defense. In contrast, you raised your voice at him in anger at not having the tracking number emailed to you, even though we hadn't been given the opportunity to email it to you in the 24 hours that we had advised you of the prior day. Even though Pete never raised his voice to meet your hostility, nor was he malicious or condensing, you went ballistic and hung up on him. this is where the story really unfolds because, your sales person most deffinately had a disrespectful tone about him when I told him that I was Frustrated. I told him that I did not appreciate his rude tone and he said he didn't have one, but in my opinion he clearly did. I never went ballistic as you claim and I most certainly did not yell or curse, but I did take a firm and stern vocal posture in response to how I felt I was being treated. as your sales person got more hostile and told me to that I could always cancel my order and be charged a restocking fee. I admit that I was very irritated by the whole debacle so I spoke my peace and yes I did hangup because I knew it would soon denigrate into a vocal sparing match which won't help me one bit.
9. Later that day, 4/9 (Friday) we emailed the tracking number to you through Yahoo Store (our e-commerce site that which you placed your order through). We had not been provided with the tracking number until then. When you track it, you can clearly see that the shipment had been in transit for 2 days (shipped 4/7).
Reflections form our point of view on your order:
A. You live on the other side of the country from us. Anything shipping ground from AZ/CA to the East Coast will take a minimum of 4-5 business days. funny how I ordered other parts the same day at the nearly the same time and got them in 4 business days and they were also shipped from california
B. As you placed your order at 5:19PM our time on 4/2 (well past any company's shipping cut-off time -- I don't care what company you are) even if we had shipped the product on Monday, 4/5, the likelihood of the product arriving to you by Friday, 4/9 is almost impossible. it is possible that it could have made it here in that time frame, but even if it couldn't this would have been much more understandable if I had been told that it was out of stock and had to be dropped shipped from the begining.
C. There was no comment in your online order that stated you needed a rush on shipping, nor was there any phone call from you until 4/8, to advise us of a "deadline". because as I told your sales person according to the shipping information on your website I assumed that it would be here before that time. upon realizing that this was not the case my wife tried to make other arrangements with your company to make this possible
D. Your girlfriend called on Friday, 4/9, at 4:30PM (again, after shipping cut-off) to request that ANOTHER set of springs be shipped RIGHT THEN via Saturday Next Day Air. I advised her politely (I'm actually offended by your comment that I treated her rudely, as that's 100% inaccurate and I heard you in the background talking in her ear as I conversed with her) that shipping cut-off was over 30 minutes ago and it was impossible to get another set out. She stated that she worked in a big shipping department of some sort, and relayed that she felt it was "unacceptable that a product take 3 business days to ship from the date of the order being charged. I politely disagreed with her, as I've ordered basic computers from Dell direct (the manufacturer -- a Fortune 500 company) that took 3 weeks to ship, and I received NO updates about shipping times/delays what so ever. I also relayed to her that I've ordered several times from Amazon (the largest online retailer in the world) and didn't get BOOKS shipped for 4-7 business days. first off she is my WIFE and not girlfriend which I clearly stated in my first post so learn to read more carefully, second of all yes you did treat her rudely so be offended all you want, 3rd of all you don't manufacture the springs to order like dell does and amazon services millions of people and has hundreds of thousands of orders a day so I hardly think your shipping complexity is even remotely comparable
E. We processed, shipped, and emailed tracking number 100% in accordance with our 11 year old policy, which, in an import-based business is very fair. We have over 10,000 parts on our website, which equates to over 500 manufacturers and dealers, and while our goal is to exceed the expectations of our own policy (we did so in your case, having shipped the product on the 3rd business day).
Last, the product will be in your possession tomorrow. We processed, shipped, and emailed you tracking within the time frame clearly stated on the shipping tab of our home page. You and your girlfriend were treated with respect and objectivity on all calls, and it is only in your interpretation of how things "should have went" that you vilify us. As a service man, it would seem to me that you would be used to and follow standard procedures, as we also strive to do so here. Our shipping policy is clearly stated on our website, and we met the objectives listed therein.
as I have said many times, I could live with what I perceive to be poor management and shipping, but it was the blatant rudeness that I can't tolerate, and that is why this thread exists, I know when I'm being spoken to derisively, as do many of the other people who have posted on this thread complaining of rude customer service. seeing as how I am not the only one who has complained about your customer service, perhalps you should re-evaluate what you consider to be courteous and respectful behavior toward customers
If this is still unacceptable to you, then you have our apologies, but the record is clear in that we followed standard shipping policy to the T in your order. as I have said I could overlook the shipping it is the attitude I cannot and will not tolerate.
Thanks,
Darren
Thank you for your orders and your thread. Now that you've stated your side of the "facts", as a vendor on this board for 5 years now, and a reputable business in this community for 11 years, I will state the FACTS of your order.
1. You placed your order online, on Friday, 4/2, at 5:19PM.this is true and I said that in my first post
2. We had already ran our last batch of credit cards and therefore processed the payment on Monday, 4/5. probably true which I have already stated
3. The product was not in stock here, and therefore was to be shipped from California, to you (it was in stock at Tanabe USA). should have been given notification that you did not have this item in stock like many other businesses i have dealt with in the past have
4. The product shipped on Wednesday, 4/7 (4 business days after you ordered it, and 2 business days after we processed your payment): ups.com 1Z553EW44264275489 true, and much longer to ship than most vendors, especially for such a common part
5. As we did not ship it from our location here, we were not provided with the tracking number until 4/9 (the 5th business day after you ordered, and the 4th business day after we processed your payment).
6. You called on Thurs, 4/8 to request the tracking number. We advised you that the tracking number would be emailed to you within 24 hours. to my knowleged a time span was never discussed, I was simply told you would send it when you had it; to my recollection
7. On the morning of Friday, 4/9, you called to obtain your tracking number, which, less than 24 hours prior to, we had advised you that you would receive via the email address you provided us in your online order.true
8. During that call, you spoke to Pete, the sales manager. I overheard the conversation, in which his voice was flat, conveying no inflection of attitude or negativity/defense. In contrast, you raised your voice at him in anger at not having the tracking number emailed to you, even though we hadn't been given the opportunity to email it to you in the 24 hours that we had advised you of the prior day. Even though Pete never raised his voice to meet your hostility, nor was he malicious or condensing, you went ballistic and hung up on him. this is where the story really unfolds because, your sales person most deffinately had a disrespectful tone about him when I told him that I was Frustrated. I told him that I did not appreciate his rude tone and he said he didn't have one, but in my opinion he clearly did. I never went ballistic as you claim and I most certainly did not yell or curse, but I did take a firm and stern vocal posture in response to how I felt I was being treated. as your sales person got more hostile and told me to that I could always cancel my order and be charged a restocking fee. I admit that I was very irritated by the whole debacle so I spoke my peace and yes I did hangup because I knew it would soon denigrate into a vocal sparing match which won't help me one bit.
9. Later that day, 4/9 (Friday) we emailed the tracking number to you through Yahoo Store (our e-commerce site that which you placed your order through). We had not been provided with the tracking number until then. When you track it, you can clearly see that the shipment had been in transit for 2 days (shipped 4/7).
Reflections form our point of view on your order:
A. You live on the other side of the country from us. Anything shipping ground from AZ/CA to the East Coast will take a minimum of 4-5 business days. funny how I ordered other parts the same day at the nearly the same time and got them in 4 business days and they were also shipped from california
B. As you placed your order at 5:19PM our time on 4/2 (well past any company's shipping cut-off time -- I don't care what company you are) even if we had shipped the product on Monday, 4/5, the likelihood of the product arriving to you by Friday, 4/9 is almost impossible. it is possible that it could have made it here in that time frame, but even if it couldn't this would have been much more understandable if I had been told that it was out of stock and had to be dropped shipped from the begining.
C. There was no comment in your online order that stated you needed a rush on shipping, nor was there any phone call from you until 4/8, to advise us of a "deadline". because as I told your sales person according to the shipping information on your website I assumed that it would be here before that time. upon realizing that this was not the case my wife tried to make other arrangements with your company to make this possible
D. Your girlfriend called on Friday, 4/9, at 4:30PM (again, after shipping cut-off) to request that ANOTHER set of springs be shipped RIGHT THEN via Saturday Next Day Air. I advised her politely (I'm actually offended by your comment that I treated her rudely, as that's 100% inaccurate and I heard you in the background talking in her ear as I conversed with her) that shipping cut-off was over 30 minutes ago and it was impossible to get another set out. She stated that she worked in a big shipping department of some sort, and relayed that she felt it was "unacceptable that a product take 3 business days to ship from the date of the order being charged. I politely disagreed with her, as I've ordered basic computers from Dell direct (the manufacturer -- a Fortune 500 company) that took 3 weeks to ship, and I received NO updates about shipping times/delays what so ever. I also relayed to her that I've ordered several times from Amazon (the largest online retailer in the world) and didn't get BOOKS shipped for 4-7 business days. first off she is my WIFE and not girlfriend which I clearly stated in my first post so learn to read more carefully, second of all yes you did treat her rudely so be offended all you want, 3rd of all you don't manufacture the springs to order like dell does and amazon services millions of people and has hundreds of thousands of orders a day so I hardly think your shipping complexity is even remotely comparable
E. We processed, shipped, and emailed tracking number 100% in accordance with our 11 year old policy, which, in an import-based business is very fair. We have over 10,000 parts on our website, which equates to over 500 manufacturers and dealers, and while our goal is to exceed the expectations of our own policy (we did so in your case, having shipped the product on the 3rd business day).
Last, the product will be in your possession tomorrow. We processed, shipped, and emailed you tracking within the time frame clearly stated on the shipping tab of our home page. You and your girlfriend were treated with respect and objectivity on all calls, and it is only in your interpretation of how things "should have went" that you vilify us. As a service man, it would seem to me that you would be used to and follow standard procedures, as we also strive to do so here. Our shipping policy is clearly stated on our website, and we met the objectives listed therein.
as I have said many times, I could live with what I perceive to be poor management and shipping, but it was the blatant rudeness that I can't tolerate, and that is why this thread exists, I know when I'm being spoken to derisively, as do many of the other people who have posted on this thread complaining of rude customer service. seeing as how I am not the only one who has complained about your customer service, perhalps you should re-evaluate what you consider to be courteous and respectful behavior toward customers
If this is still unacceptable to you, then you have our apologies, but the record is clear in that we followed standard shipping policy to the T in your order. as I have said I could overlook the shipping it is the attitude I cannot and will not tolerate.
Thanks,
Darren
Last edited by nathanwl2004; Apr 12, 2010 at 06:13 PM.
You ordered a product that shipped within 2 business days of you being charged.
You're being unreasonable in your statements that "other vendors" ship sooner. Of course they do, and so do we. Are we all equal? Are ALL e-commerce vendors carbon copies of one another? The glaring issue with your order is, which you conveniently neglect to refer to is this:
We shipped the product in a reasonable time frame, consistent with our shipping policy. Therefore, we didn't have to tell you that the product wasn't in stock here -- IT SHIPPED IN 2 BUSINESS DAYS AFTER YOU ORDERED!
My apologies regarding the woman being your wife. I'm not sure why she called, as the order was in your name anyways. Again, she called at 4:30PM our time, Friday, to request that ANOTHER shipment of sprigs be sent that very moment, via next day Saturday delivery.
How do you not find that as being unreasonable????
Seriously, on one hand you're stating that this is ALL about the attitude that Pete gave to you, which is your subjective opinion. But there's more: we should have shipped it the day the order was charged, because that's what another dealer has done in the past...
I overheard the conversation and stand by what I stated earlier: there was no attitude or inflection in his voice. He even told you that there was no inflection in his voice that would relay attitude. When a customer is hostile to him, his counter is the opposite -- this generally has a calming affect in the customer, but in your case it infuriated you further. On the other hand, I, in NO WAY was disrespectful to your wife, and at this point I consider your accusation to be a complete fabrication. My tone was respectable, and so was hers. We had an amicable conversation.
I've now demonstrated the RECORD, which is objective and verifiable. Your contentions regarding attitude are not, and are merit less. While I state that, I also won't take away from you how you feel about the conversation. If that's how you feel about it, that's how you feel about it, but I will 100% disagree that you or your wife were treated with any disrespect.
Thanks again for your order and your thread: it gives us a chance to reflect on business strategies. Enjoy your springs, they'll be there tomorrow.
Darren
her first words to me after she got off the phone were, wow that guy was rude. the reason why she called is because she deals with shipping all day long and was attempting to find a way to expedite the delivery of the order even if that meant shipping overnight another set of springs.
my contentions regarding attitude are not merit less and nor are those of the other customers of yours who have posted on this forum and pm'ed me about their poor treatment. you have your oppinion of how the conversations went and I have mine, but the truth is if I didn't honestly feel that I was wronged than why would I have created this thread. I don't work in the industry and I have nothing to gain, so why would I go to all the trouble of creating this post and responding to your answers if I didn't feel as if though I had been legitimately insulted.
perception is reality to your customers and if they perceive your customer service as rude, then the reality is they won't buy from you, so I again suggest that you re-evaluate your customers service practices, you may not feel as if though you have done anything wrong, but if your customers do that's all that matters
I appreciate your responding to this thread personally
nathan
my contentions regarding attitude are not merit less and nor are those of the other customers of yours who have posted on this forum and pm'ed me about their poor treatment. you have your oppinion of how the conversations went and I have mine, but the truth is if I didn't honestly feel that I was wronged than why would I have created this thread. I don't work in the industry and I have nothing to gain, so why would I go to all the trouble of creating this post and responding to your answers if I didn't feel as if though I had been legitimately insulted.
perception is reality to your customers and if they perceive your customer service as rude, then the reality is they won't buy from you, so I again suggest that you re-evaluate your customers service practices, you may not feel as if though you have done anything wrong, but if your customers do that's all that matters
I appreciate your responding to this thread personally
nathan
Last edited by nathanwl2004; Apr 12, 2010 at 07:06 PM.
were not ordering from ebay for petes sake. If we wanted parts delivered in such a slow fashion with bad communication, then thats where we'd go. ive had problems with not in stock items for example; my pop charger with Kyle @ Ipp , i got a pm the same day of the purchase notifying me it was not in stock, which I can understand since popchargers fly off the shelves, the popcharger was shipped the very next day directly from jim wolf and kyle emailed me the tracking number two days later the popcharger was here "3 days after my initial purchase" thats how u take care of people. after u drop the ball and dont immediately notify the customer of the not in stock item u continue to be rude when the customer is understandably upset. bottom line if u dont want threads like these u gotta take care of bussiness and if update your website and inventory so that people actually know whats in stock
Registered User
Joined: May 2008
Posts: 50
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From: Florida
Lmfao... I ordered stance coilovers,camber kit, and samco hoses in Jan. Guy over phone tells me all items are in stock and will be shipped out asap. Sounds great huh... lol. Come to find out a week later they shipped the camber kit with no coilovers and some BS with the samco parts.... Why would you ship the camber kit when you don't have coilovers to lower the car? They tell me more Bs about issues about the coilovers and @ that point I was done. I'm glad I canceled my order with them and went with another vendor that was down the street from stance. Got my order within the time frame the vendor told me and way better service. The min. I jumped ship I got the truth about what the issue was with stance... Why not just tell the truth? Lesson learned....
Thanks Darren for your responses. I have dealt with you guys a few times (Jorge sent me your way) for a few things and have had nothing but positive experiences. The people I spoke to were awesome, they took the time to talk to me and explain the difference in parts (I think I actually talked to you once, but not sure).
People get impatient, especially when it comes to money. But I never ordered parts with a deadline that was life or death, so I am not sure how the OP feels. When I order stuff, regardless of what I hear, I expect the order, processing, shipping to take about 7-10 days......maybe more.
People get impatient, especially when it comes to money. But I never ordered parts with a deadline that was life or death, so I am not sure how the OP feels. When I order stuff, regardless of what I hear, I expect the order, processing, shipping to take about 7-10 days......maybe more.
were not ordering from ebay for petes sake. If we wanted parts delivered in such a slow fashion with bad communication, then thats where we'd go. ive had problems with not in stock items for example; my pop charger with Kyle @ Ipp , i got a pm the same day of the purchase notifying me it was not in stock, which I can understand since popchargers fly off the shelves, the popcharger was shipped the very next day directly from jim wolf and kyle emailed me the tracking number two days later the popcharger was here "3 days after my initial purchase" thats how u take care of people. after u drop the ball and dont immediately notify the customer of the not in stock item u continue to be rude when the customer is understandably upset. bottom line if u dont want threads like these u gotta take care of bussiness and if update your website and inventory so that people actually know whats in stock
Me too! I have these guys listed as a speed dial on my phone. LOL. I've always called them around 11am their time so the have plenty of time to process my order. I normally have my product within 4 days.