I've ordered from these guys in the past and their service was pretty reasonable, but this time it was flat out unacceptable.

I ordered lowering springs from them on friday apr 2nd, and I just now got even so much as a tracking number (friday APR 9th). seven days to even get so much as a tracking number is pretty shitty.

when I called them this thursday they informed me that they didn't have the product in stock and they were having it drop shipped straight from tanabe. I called back today because I still hadn't received a tracking # yet, and I wanted to see if I could pay more for shipping so that I could have it here by saturday. even if it cost 100 dollars I just needed it here by saturday.

long story short when I told the guy on the phone that the whole process was getting "frustrating" he caulked a major attitude problem, and when I called him out on it, he acted like he didn't know what I was talking about.

then my wife (who runs the shipping department for a multi million dollar corporation) called and tried to reason with the guy since she knows the ins and outs of the shipping world. She talked to the same guy and he was extremely rude to her to so finally we just gave up because the "customer service" (and I use the term loosely) was just getting more and more confrontational .

I have half a mind to refuse the package and just order someone from else so these jerks don't make any money off of it since I have already missed my deadline anyway.

I don't even mind that their service sucks it was the fact that they behaved like *** holes to me and my wife that really pisses me off. I will never do business with them ever again.

I spend thousands of dollars a year on the car and I'll be taking my business elsewhere.

 

This isn't surprising

 

I ordered my stuff in march and still no tracking number....I hate making phone calls to get information out of them.

 

I haven't even received quotes the last 2 times I've attempted to do business with them. Business must be good to be turning business away.

 

hmmm... interesting stuff thanks for the heads up

 

^ same with GTM....screw them. I was asking them to quote nearly 4k in parts but that not be a big enough order.......

 

I, too, have not gotten any quotes on parts from them that I've requested. I guess if you're a nobody then you don't get parts/responses.

 

Wow I expected a bit more since they've been around

 

Ive heard this before...

I called them once asking about some products and the guy told me to look on the website to get pricing.


The whole reason I called was because I couldnt find it.

 

The exact same thing happened to me when i ordered my tanabe gf springs though them 6 months ago. 14 days go by and they didn't even give me a tracking. i called them they said they are out of stock even though they didn't that on their site when ordering.

If i want a decent price and can be patient on the product to come in the mail, then i might order from them again.

but if i want a fast product, i will never choose them.

 

You ordered springs on 04/02.
Today is 04/09.
You want springs at your door in 7 days?
Who is being unreasonable?

 

he said he expected a tracking number in 7 days thats not unreasonable at all

 

Try again buddy.

 

I hate to say this but this exact kind of thread surfaces every other month it seems.

 

Exactly that's why people need to start searching before they order parts.

 

Give us a call, we'll give you a great deal on a set of Teins....IN STOCK

 

second hand parts from local members ftw!!

hope this gets resolved op.

 

I sent them a PM not too long ago & with no PM response back...so I called about 5 days later & I was told that the person doing the internet was on vacation......?

 

ordered stance coilovers, told 5 to 7 business days before shipment. its been over a month..... wtf???!?@?@@?

 

wow, shady. unless they're drop-shipping from Japan oO