Hi Guys,

Reason for this thread is that I have no other ways to know where did my order went after making the full payment. 3 months plus ago and it's close to 4 months since, I have placed an order of about 11k with GTM. Please advise.

Till today, my full order didn't arrive in full yet not mentioning other small issues. Have placed my order before knowing about this forum and seeing feebacks of garages. Before the wire transfer, all seems so good and kind of them to have promt replies. Promising and ensuring me that my order will be receive 2-3 weeks. As I do not live in the States but by looking at their website with ready stock and firm confirmation of their services by them etc, I wired without doubts.

But days after the wire transfer, I didn't even receive a simple email saying that they have recieved or even send an invoice. Ok fine, I have to call and ask for it. Till today, I have to make long distance calls and send emails to Sam caused he simply can't be bothered even to give an overseas buyer some arrsurance of an order placed. When I call him, he will just give me empty promises saying he will email me back shorter in the afternoon with updates. Nah, that's never happened time after time.

Now I have waited for a brand new valvebody with upgrades for over 3months, I need advise of what I should do? I have called and spoken to Sam many times regarding it, all he said if that the delay is at the supplier's side and he can't do anything much about it so I asked when will it arrive States, he's not sure too. So how can one keep waiting without knowing atleast a rough date of receiving it moreover after so many months. Ok, he had gave me this excuse for more than 7 times atleast. Fine, I told him that I would rather have a refund then. And he's not able to as he had paid the supplier. So now I am trapped. The dealings between me is now with his supplier too? Come on, that's totally unreasonable man.

Last week finally it arrived in States as he claimed. So I asked for a tracking number. Guess what, few days later he told me the valvebody sent to them was damaged and can't be send to me. So now what? Must I wait another 4months for a new one from Japan?

Anyway, I am just confused of what I should do now. Waited for 4 months and yet I don't mind a refund after that and he told me I will surely get an answer 2 days ago but till today, same old style of empty promises, I didn't get any.

They should honour what they confirmed with customers and things stated on their website like ready stocks etc .Cause it's simply misleading to overseas buyers when they can't do anything else besides calling and sending emails ...

Thanks in advance.

J

 

$$$How much did they get you for$$$?

 

Op stated 11k that's jus crazy! good luck homie!

 

this is when i would get your bank involved and see what they can do. since you never received all you products you bought they might be able to get back some of the money and i would contact the BBB and let them know about GTM.

 

11k!!!!!
good luck bud....

 

wow man 11K? is it SGD or US?

if u use paypal or your credit card to pay. u can file a dispute from paypal or your credit card company. m not sure if u can file if u wire transfered ur cash.

the other members can help u about ur problems.

neways good luck. hope to hear good news from u.

 

dont think that just because you are overseas, that you are the only one that waits insane amounts of time for parts. Ordering out of state might as well be out of country.

The order for my crank went in June 4th and I didnt get it til october. That order was not thru GTM, so it happens everywhere. YOur scenario is not uncommon. Call and ask for a refund. GTM isnt the only shop in the world but they all have to source from the same suppliers.

 

The total amount items ordered was 11kusd but the balance brand new Valvebody with upgrade kit is the balance item on the list which brings it to about 2k plus usd. Of course I have recieved other items which came later than the timeframe mentioned but it's alrite since it has been sent already. Did a wire transfer to them as they requested for it as payment.

Yes, waiting time of 3months plus for a valvebody is madness to me. Moreover, he promoted this which I know it's for the better of the setup but in the first place, he shouldn't have committed to this item order when he couldn't deliver on time.

Have asked Sam for a refund 3 weeks back but was told he can't do much as they have paid the supplier. 2k plus may seems to be a small amount to some but it's not so much about the $ now and more of an order placed which you never know when will it arrive. Not even an email to keep me update, as the time at my side is 12hrs ahead. Many times, I will have to wake up just to check my email for updates since he said that I will hear from him during noon, it never happened and I always have a make overseas calls to communicate with him which will reply that he will keep me updated. Empty promises over and over.

Please advise on what's the BBB?

Many thanks

 

Happens every day. If they keep it in stock, they lose money by having stagnant inventory. If they sell it and drop ship, no loss to them, but pisses off the customers because the vendor never knows when something will arrive, so they play a shell game with your money and time. This is a small issue with the larger online retailers as they couldn't care less about YOU or the parts you ordered. As long as they have your money, you are a zit on their ***.

This is why I prefer to deal with a brick and mortar store. It may cost more, but you will know when to expect what you've paid for.

 

Better Business Bureau - the greatest scam ever perpetrated on consumers!
It is a "for profit" organization. Vendors get the BBB "stamp of approval" by paying a membership fee, not by meeting any standards of customer service. In the event of a dispute, BBB will always be supportive of their members (the vendors), for obvious reasons.
In other words, don't even waste your time with them.

 

I think the lack of communication is on your part because you have chosen to not listen to what we have been saying. We have given you ample information and estimated time lines since day one but you choose not to accept them. So let's recap what we are working with. You have a 2008 350z HR right drive jdm built car that we are trying to supply a valve body/tcm assembly after performing our valve body upgrade on it.

Here are some key points about the transaction from the beginning

* From day one, we suggested that you purchase the shift kit and perform the modification yourself to avoid the extra expense and the waiting time for us to get a new valve body from Nissan, modify the valve body for you, and ship it to you. You declined that offer and you chose to have us to provide you a complete solution.

* Because your car is JDM, the VIN number does not correspond with US market dealerships and therefore made finding the correct valve body/TCM very difficult to find. It took 2 weeks just for us to track down the right part number.

* Once we were able to obtain the correct part number, we informed you that it is only available from Nissan Motor Sport (Nismo) and would take a minimum of 6 - 8 weeks to get if everything went smoothly. We also informed you several times that once the process is started, there is no cancellation and verified that you were 100% committed to completing the transaction.

* To further complicate matters, the original part number that we obtained had been superseded to a new part number which added an additional delay to the process.

The bottom line here is that this is not as simple and straightforward as you make it sound. I have been on top of this since day one with my vendor, who has been cc'ing me on all the e-mails between him and Nismo to ensure that everyone is on the same page. All we can do is wait.

You make it sound as if we took $11k from you and haven't done anything to get you what you paid for. You have been extremely impatient with the entire process. A perfect example of that is when we discovered your ROM file wasn't supported because it hadn't been seen before. Your expectation for a quick turnaround was incredibly unrealistic, even after I explained that your ROM needed to be patched by UpRev and it would take a couple days. Your response was that you're an IT guy and "how difficult can it be?". Just because you're an IT guy and play around with MAC addresses and plug and play hardware doesn't qualify you to judge the simplicity and/or complexity of deciphering the machine code on an ECU ROM. After all, if it was so easy, why aren't you doing it? It was at this point that I realized that your penchant for oversimplification and gross impatience were going to make this whole transaction an uphill battle for us and there was no point in us trying to argue with you and that we just need to fulfill our commitment to you as quickly as possible and move on.


As I told you on the phone many times, the valve body that we ordered and received is questionable. It has a bent lever arm that indicates something may have happened during shipping. We are not going to send a potentially damaged part across the world and cross our fingers hoping it will work.

GTM

 

some people can't wait...

 

I have never had an issues with GTM and have always known sam to be good on communication and even tech support. He has worked with hills garage quite a bit who did all the work on my car. And we are on the other side of the country.

OP i feel for you for not getting stuff in a timely matter. I have had parts that were supposed to take 4-6 weeks take 4-6 months. But if what your saying and what sam is saying are both true I think you have allot to learn about the world of motorsports. Things take awhile and vendors can only do so much.

GTM has been around for many years and is VERY reputable and I am sure you will be taken care of properly.

 

Sorry about the situation. You have a partial order so a refund is out of the question. Once a company ships part of an order you are pretty much stuck. They have your money. The

next week
next week
next week

promise will continue.

 

Some corrections Sam, I wasn't even told that my valvebody will take 6-8weeks. You mentioned you sold JDM valvebody before, and will you still need 2 weeks to get the part number. No one mentioned it on the phone or emails too, please take alook at the emails. All this while, as a buyer. I have always been the one taking the initiative to get updates from you....

If I would have waited for the valvebody to install the full setup, till today I will still be waiting and wouldn't know when will it arrive.

Small issues like some little items are missing from the kit, I just mentioned about it and had it replaced at my own cost without asking you to makeup for it. You took like 3 months for a Factory ROM file to be sent and this is only when I have to ask from you.

Anyway, as claimed you have received a damage valvebody after 4mths from the supplier. And you are replacing one and how long will it take. We shall wait and see.

 

I agree that he was good at tech support before I did the wire transfer. Informations and emails were sent out within 1-2 days. That's why I didn't think twice and place the order.

If he knows he can't deliver an item on time, simply don't commit and mislead one. Cause when I ask him about the deliver, he will just answer that he will get back to me and it's always never.

 

there is always 2 sides to every story...

 

Are you kidding me? With the reputation GTM and Sam have with the Z community, its not likely he will bale on his commitment. With specialized parts, lead times are going to be much longer, then throw in the factor that you are located in another country. Heck, it takes 3 months to get a set of Volks or Advans to the US.

I understand the hesitancy of trusting someone with $11K of your money, however if you read through the forums (350z, G35, 370Z and G37) you will see that Sam / GTM are heavily committed to their part in the Z community and would not jeopardize their reputation. You will also find that through the years, and i have been on here since 2005, that there have been MANY MANY fly by night vendors that have come and gone, but GTM is one of the few that persevered and remained committed. This says a lot for their character. I further commend Sam for not wanting to send you a damage part which you would have later posted something negative on the forum about GTM.

Give him some time to do what he has promised you. These projects take time and commitment (notice i use this term a lot ) Im sure the wait will well be worth it.

Just so you know, i have never purchased anything from Sam however anytime i have sent him a question he has been very quick to answer me. If i ever wanted to do a build i believe He (GTM) or Sharif would be the only people i would deal with or trust my Z with.

 

For some reason the lack of communication, open promises to return calls/emails, not receiving orders in a timely manner...all this seems to be pattern with GTM.

Do on search on the forums. This buyer is not the first to experience issues. Duh!

Give it some time. Then get a lawyer involved. Things will move faster then.

 

Spoken like a true US consumer. You look at any vendor on this forum and you will see that there have been issues and complaints that you described above for each of them. As the saying goes, you will not please everyone all of the time, and speaking from experience from having been associated with a vendor on this site and on the G35 site previously, no matter what you do to please a customer, some of them will never be pleased, no matter what you do to try and right the wrong. Mistakes are going to happen, not only on the vendors side but also the customers. Assumptions will be made on both sides. The only way to move on, is to admit the mistake and compromise on both sides, or at least that would be the adult way of doing business.