Dropped the car off at Firestone to get it serviced today, and ran into a few inexperienced mechanics. As the mechanic came out to drive my car to the back of the shop, he locked my car about 5 times. I guess he wanted to hear the horn honk? Anyways, after he gets into the car, he sits in it for a good minute before it moves. I'm thinking, whats he trying to steal? Then worst case scenario happens. He thinks he put it in reverse, but really its in 6th gear. Lets the E-brake out and drives forward over a curb. Scratched my newly resprayed front bumper. I guess he got nervous and decided the problem would only get better if he dropped the clutch and stalled the car...... So he did. He then pulls the E-brake up, finds reverse, and proceeds to back the car out. I was already pissed as hell and started walking over to my car. I guess he saw me and didn't want me to confront him, so he sped off to the back of the shop. The only problem was that the E-brake was STILL UP. You could hear the car almost stall out as he was pulling away and he burned the clutch in the process. I am surprised that ASE certified mechanics can't even drive a stick shift.

 

that is some shiit.. that's why i do all my service myself or take it to the dealership if something major needs to be done..

what service were u getting done

 

dam..
i'm guessing there will be compensations for all damages done, along with a bunch of freebies?

 

I see things like this happen so many times it is ridiculous. I don't let people drive my car... I move it for them.

 

Lol ase cert. Techs is a lie they all say that.
They are just a bunch of joe scmo off the streets and parts hangers.

 

EXACT OPPOSITE. I asked for the manager immediately, told him what happened, and he told me he would "talk" to the technician. Just to show how idiotic the technician was, he told the manager that he was instructed to leave all cars in first gear when they are parked so they do not "roll away". I told the manager he misunderstood me and told him again that he jumped the curb, stalled the car, the drove away with the E-brake up. The manager repeats the same thing he said earlier " Our technicians are instructed to leave all cars in first gear when parking them". I then told him, for the third time, that this all happened as he was porting the car to the back of the shop. He looked at me with a very confused look on his face. I then told him that his technicians should learn how to drive a stick shift. After saying this, the manager was pretty pissed off. He obviously stands behind his employees and was too arrogant to even consider a complaint from a customer. After all, his tech's are perfect right? At the end of the argument, he basically implied that if he didn't see it, it didn't happen. This is far from over though.

 

I would have called the cops and refused to leave until something happened. That's such BS. But honestly, this is why I am the only one to drive my car.

 

What the hell does "leaving it in first gear so it doesn't roll away" have to do with it??? If that were the case, then he looks even stupider for not knowing that it was going to move forward because it's in first gear!! Still don't understand how the service manager used that as any sort of excuse. Don't let them get away with it - call corporate and don't stop calling untill they do something! Good luck and keep us posted.

 

lol at calling the cops..

that's like the lady who called the cops when she waited too long at Mcdonald's

 

Thats a Shi**ty shop i would of called corporate.

 

Wow...

I would look into filling a complaint with corporate or maybe BBB.

 

Your first mistake was taking your car to Firestone!

 

^ And his second mistake was assuming an employee there would "know" where reverse is....

If you can't work on your own vehicle, take it to someone NOT knowledgeable on 350z specifics, oh and don't inform him on things like how to get the vehicle into reverse. Good idea.

 

to your madre!

There has to be a better place in North Cakkalaka to take your car?

 

Well.... it is printed on the shifter **** - and I don't think it is wrong to assume that "professionals" would know how to put a car in reverse. I don't think the OP made a mistake here, just the Firestone training program....

 

hahaha... you're screwed sorry bro. leaving w/o a police report? dumb

 

call corporate..and if nothing gets done, have fun throwing bricks through windows for a while

 

Firestone

 

How was the service after they jacked your bumper, clutch and e-brake? ie. what were you there for?

 

I cannot fathom that happening to me and I wonder how I would have checked my anger. With that said, wtf would you ever go to firestone? Hope you get this sorted out.