Hey that gives them all the more reason to make sure everything is perfect. If that much of my pay is coming from a survey, i would make damn sure i went over everything that is on the survey with the customer. I would know everything there is to know about the autos i am selling and there wouldn't be any reason not to get a good score. However, when they tell you they are gonna order another key fob for your car the day you buy it and 8 weeks go by and you haven't heard a word from them why does that deserve an all excellent score.

p.s. the dollar sign goes in front of the dollar amount. Just my $.02

 

Heh, yet another issue the salesman has no control over.

 

B.S. then how come when i called them it magically showed up the next day. He even could have reprogrammed one from another car if he wanted to. That's how you make a difference in today's competitive markets is to go out of your way to make sure the customer is satisfied. I can tell no one is going to win this argument, cause your obviously a car salesman. I am just saying that most of them don't even take the time to learn about the product they are selling and just stand around with the other salesman and talk all day and wait for the next customer to pull in. Look i don't want to argue i am sure there are some good salespeople out there but they are hard to find.

 

I'm sorry, but the expression "The Buck Stops Here" I think applies to this.

The Salesman is the frontman for the entire car company (as far as the customer is concerned). Since I do 100% of my dealings with Nissan through my salesman then he gets to bear the responsibility for EVERYTHING that goes on related to me.

If I were to ask my salesman to do something, and he agrees, and then he fails to do it in someway, it's entirely his responsibility. If it wasn't possible in the first place he should have said so. If there was a chance of things not happening in due time I should have been informed of that, too.

If I have direct dealings with the service department (or any other department), that's a different story. But when a salesman says or agrees to something then as far as I'm concerned he gets to bear the full weight of the responsibility (he gets all the praise or all the ****).

...imho...

 

Well said MrNicholas