OK. So I get a call this week from a dealership that I had went thru to have my body kit painted. It appears that they are not going to follow thru with what they told me I'll explain....

I Rented a car from this dealership for a few days, in the understanding that I would drop off my car at the dealerships body shop, and they would install the body kit.

I was told it should only take about 2 days. Well after a few days of calling to check the status the dealership told me that noone in the body hsop wanted to risk installing the body kit. I said "Fine, but that means I rented this car for no reason." The dealership agreed and told me that they would not charge me for the rental car.. Makes sence,... since I had to install the kit with the help of a friend. I basically dropped my car off at their body shop for a few days for no reason.

So.. a few days ago I recieved a call from the dealerships rental department. It appears that the bodyshopp manager has not 'approved' of the shop paying the rental car charges, and that I am responcible for the fee's.

Did I mention to you that I "rented" the car in MAY of this year! They are just now calling me on this? This is crazy. Not good.

I mean .. they are WAY past 120 days.. I seem to remember something about 120 days being a limit for certain things.

Besides that, the representitve of the dealership TOLD me that I would not be charged for renting a car that I never needed to rent in the first place. ... GRRR..

Tomorrow I am going to call the bodyshop manager and ask him what the hell is going on.

The charge that I 'owe' is only about $100.00. To me its not the money.. its the principle. I was told that I did not need to pay for a rental car that I did not need in the end.

My question to you is... do I believe I have an argument... What do you say?

 

tell them to go scratch I wouldn't give them $.10

 

The issue is that cars are rented on a credit card, so it's hard to stop them if they want to charge it. You can dispute the charge, but we all know how that goes.

Mike,
There's one thing I discovered about dealerships since I've had this car....Go as far up the food chain as fast as you can. The statement, "I rented a car because your shop agreed to take on this work. Since you didn't do the work, I'd like you to absorb the cost of the rental car." should be all that's necessary to resolve it. But don't talk to some monkey that can claim he "Doesn't have the authority to authorize that expense." As soon as you do start that game, it's very difficult to get out of it.

I think you definitely have an argument, and if they're a good shop, they'll eat the rental cost. I don't know about the 120 day 'statute of limitations', but I couldn't find anything to say it's not true either.

Can I ask what shop this was? Not a Nissan shop was it?

 

tell them to go screw themselves!


not really, but you need to explain the situation nicely.

 

OK.. the saga continues.. called the body shop manager this morning. he want to do a little research.... THanks for the support guys

 

100$ rental fees for two days? what did you rent, a benz?

 

Yeah really I just re-read his post. I thought he had the car a week. When I needed a rental its like 20-25 bucks a day, the amount my insurance company covers.

 

yea.. it was like for 4 days or so... Toyota Corrola or somthing like that...
New news..
.. body shop manager called me back and said they would take care of it. All good. Thanks for the advice and supportguys

 

I agree with Kcobean, don't waste time on the Body Shop manager, go direct to the GM and let'em know how unhappy you are with their really poor customer service...they didn't do the work as promised so you aren't paying for the rental.

You should contact your credit card company as well and explain the situation and be sure they don't pay on the charge. They should be on your side in this dispute.

 

You just missed his last post.
congrats

 

You more than have a case - the fact that they are even attempting to bilk money out of you is unconsionable(sp?) Also, play the Better Business Bureau card.

I have also had luck when I ask a person's name and then tell them if they can't take the appropriate action I will post the experience on several consumer watch dog forums.

No one wants negative press.

 

Read whole thread before responding.