So I found a post on here from a local seller trying to sell his Turbonetic Turbo 350z. I messaged him on AIM and began negociations to get the turbo kit and some of his other parts off of him if he decided to part the car out. I found out he decided to part the car out and he told me how much he wanted for the kit and I was willing to pay it. However, I wanted to contact Turbonetics first because the kit comes with a reflash, and since this kit was used, the reflash had been used, as well. It was nearing the weekend so I decided to email rather than call, figuring they could get back to me whenever they had the time rather than bother them on a busy friday.

I sent an email requesting a price quote on what they would charge for the overboost pipe and a reflash. Since the guys kit was a few months old I dont think his kit had the overboost pipe with it and this was a concern for me along with the ecu reflash. I recieved a response saying my email was forwarded to Turbonetics Sales Manager. A day later I recieved my first response from Turbonetics stating:

He had not answered my question at all. Instead he gave me a suggestion, the suggestion to buy it new and not even bother buying used because it was not worth it. This had me a little bewildered.. I mean, sure, I can see his point, and maybe in all of the confusion of mass emails he had forgotten I had even asked a question. So, I responded, and again I requested a price quote on the reflash. The second response was as clear as day:
I was in awe. That is fine that you don't have a seperate price, but at least offer some help to your potential customers! Maybe I am asking too much, but on the other end of this deal I had worked out, turbonetics was basically working against the guy selling the used kit. So what does this mean? Does this mean that once you buy the TN kit you are essentially stuck with it? Without the reflash, the TN kit is not of much use, right? I had been swayed to go with a Utec, so I had this in my plans, as well, but without the reflash the car wont run correctly at idle right?

What do you all think? Is Turbonetics being unfair or unreasonable?

 

I think that is crap. Yes granted the warranty is nice, but I dont even know whats warrantied on the kit. To be honest they handed your email over to a sales manager that I think lol would enjoy selling another kit to his distributors. Just my .02 cents.

 

I don't think you need the reflash for the TN kit if you're running the UTEC.. I don't know if that helps at all.. Did you already buy the kit?

 

lol.. think about it... do you think Nissan Dealer would tell you not to buy a Used Z from the neighbour down the street as opposed to buying a new one from them?

 

TechnoSquare or AAM can probably reflash the ECU for you. As long as you get everything else, you should be fine. (Just without a warranty).

 

First of all there doesn't appear to be a name but I will find out who sent that email. Second they are correct on the flash. They don't have a price for the flash because they have never charged for JUST THE FLASH. How can they tell you what it costs...if they have never charged anyone individually for it. As for buying the kit any company would recommend you buy a kit new as opposed to buying one used. Cause if you buy it used and it missing parts and something happens who do you blame? Not the seller...

 

They charged me for a flash when I needed it redone after my ECU blew and I am sure I am not the only one, so they ought to be able to give this guy a price

But realistically if you are going to get the UTEC anyhow then you do not need the flash.

 

Seriously, you don't understand the nature of what you're proposing. The reflash is part of the package you buy when you get the kit, and is covered under the warranty. Turbonetics does not deal with commercial sales directly to the public. They do ALL sales through distributors. Seeing as this is the case, you're asking them to break policy and begin selling the reflash service commercially or else offer you a free reflash, which they won't for obvious reasons (seeing as you aren't really even a "customer").

Now - what I would suggest:

- What year is your car and what year is the donor car you're getting the kit from. Have you considered just swapping out the ECUs?

- Contact AAM and see if they can reflash the ECU.

- Buy a piggyback EMS (UTEC, EU, etc).

 

Hmm... That may have been a special case. I'm surprised they actually charged you for it seeing as how your kit was still under the 12 month warranty. Anyway, take my above explanation with a grain of salt as I'm not really sure what to think now...

 

Exactly, and I had to handle my dealing through Dave at AAM (recommended by Reggie @ Turbonetics)... Which was cool cause I got stuff quickly.

 

LOL, yeah special case. I'd be surprised if you can't get a reflash either from TN or one of the other places if you really need it (just go UTEC).

 

I cant swap out ECU's but I did consider it. However, his car is an 03 and mine is an 04. Also, I thought turbonetics was shipping out overboost pipes to individuals so I figured they had some sort of customer to developer relationship and could do something like this for me.

So, if I have this straight, UTEC will replace all needs for the reflash? When I researched UTEC it seemed like it only took over the ECU during Boost, so I was thinking I needed the reflash AND UTEC. Everyone else seems to think I would only need the UTEC?

PS: I also expressed concerns about getting an overboost pipe, I am willing to pay for these things (the reflash and overboost pipe) and I am not expecting or asking for these for free by any means. I just want a way to get them

 

I'll contact the Support Manaer tomorrow...

 

Lets get the facts straight. We didnt charge you for a reflash. I did you a favor and found you a ecu, and charged you for the ecu only. Not for the reflash.

With that said, We dont have a price for the reflash by itself.

Reggie Wynn
Turbonetics Inc.

 

You know, turbo seals fail, piping cracks, flanges severe. would you really wanna cut some corners, save a few bucks and due w/o a warranty? TN is known for amazing customer service...i'd just get the kit new for the warranty hell.

 

Reggie,
I appreciate that you found me an ECU but there was also a charge for another reflash. Not trying to start anything.

-David

 

I don't quite understand how you "don't have a price for the reflash", you had to generate some kind of value for it to figure final pricing of the total kit, right?

 

I Forsee this thread going way down hill if Turbonetic's Staff doesn't watch what they say and how they say it... As long as they remember who their customers are and who pays their bills..

 

My $.02.

Reggie and the folks over at turbonetics have always been, to say the least, eager to help their customers. THey will go above and beyond for any customer who's kit carries their warranty. If Reggie could, i'm sure he would help you get a reflash.

We at AAM CANNOT flash ecu's with turbonetics' supplied flash. It is their program and only they can provide you with it. WIth a TurboXS UTEC there is no need to flash the ecu. The stock MAP sensor is good up to 6psi. This means that the factory ecu can handle A/F for up to that boost level. Turbonetics' flash takes this into account and safely dumps more fuel and air to compensate for their boost levels reaching above 6psi. This explains why they are very safe but also very rich. With the UTEC's ability to take over when boost comes in....the factory ecu works fine. The UTEC's 4bar MAP sensor provides more than enough feed-back for the car to be tuned accurately and safely.

Hope that helps.

 

I agree with a lot of the points you guys brought up. MIAPLAYA please let me know when you find out something. Thank you.