If you are registered on this board then yes you must PM Reggie. He's trying to prevent a flood of calls so that those not on this board don't have to wait 45 minutes on hold until someone can answer their call. The first post is still valid. If you are on this board (which is the only way you would have seen this thread) then you need to PM Reggie. If you are Joe Zowner who has never heard of the internet and call Turbonetics they will still take care of him as well. Is that not clear enough?

 

You sure about that?

I hear so much of this on the boards, ex: "I'm not trying to be an ***, but you're a moron and your car is a pos. No offense intended."

 

so should we expect a reply to a pm sooner or LATER ?

Thanks

T

 

does anybody know a time line on when we can expect stuff to start shipping out?

 

Yes you will get a return PM once Reggie gets the order in. He is inundated with orders right now but he'll get one to you as soon as he can. Some of the rebuilt turbos have already shipped out. They get rebuilt, balanced, and shipped within days of the order going in usually. According to Reggied at least 3-5 have shipped already... Keep in mind that they aren't just taking the turbo straight to production for a rebuild. Like any company who is interested in improving their product the turbo is getting first inspected by the Quality department to track, record, and analyze the failure mode of each unit. That way they know every exact detail of how the turbo failed and can make changes in the future to prevent this. It's all part of improving a product to provide a more reliable product for the end user. As soon as QC looks over the unit they get sent to production the rebuild/rebalance. All in all the process seems to still be working quickly as peoples turbos have and are still shipping.

 

Greetings ladies and gentlemen,

I wanted to first thank all of you for your patience. To the best of my knowledge I have replied to all of the pm's that I got. Please feel free to send me another PM if I havent responded to you.

For those of you that have gotten confirmation emails with a reference number your order has been placed already and you should see your new turbo with water and fittings within the next 2 weeks or so.

Please let me know if you have any other questions.

Reggie Wynn
Sales Manager
Turbonetics Inc.

 

Bump of life.

 

Don't mind Havok, guys. He doesn't actually have a TN kit.

 

Apparently Reggie's PM box is full according to what I am told so if that is the case please PM me so I can then forward the info to Reggie and we can get started on your issue. We are catching up to all the PM's so please be patient with us and PM me only if his PM box is full. I will inform Reggie of his PM box but in the meantime PM me your details as explained in the first post. Thank you for your understanding and patience.

Ed @ Turbonetics

 

Miapalya,
Thank you for facilitating and thanks to TN for stepping up on this. I am impressed by their focus on customers interests. CarV2 in Wilmington DE (USED) are working on my Z and they have asked TN to ship my kit with the wet section option. Both Ed and Reggie at TN have been very helpful.

 

Got of hold of Ed today and he gave me a IA number (inspection authorization) and he was very responsive and after they inspect the turbo and find out the problem should be a week to rebuild... I was having the smoke issue and had a local shop inspect the turbo and had an oil leak. I have had my kit for over a year and hope all works out with their customer service... I will keep everyone posted on my experience.

 

well everyone i would like to say i have a friend (scythenc) that bought his 350z from a delaership with the turbonetics kit already on it about 3 month ago or so and turbonetics happily replaced his turbo free of charge with the wet center section. great job guys! but the problem is about a month or so before this thread was posted i sent my turbo into them as the same result, bad turbo leaking yadada. anyway they told me the turbo was rebuildable for around 1,600.00 bucks haha leaves me no choice bu to buy a new one, they could have said wait like a month or so and we are going to be posting on my350z that we basically have a recall for all our 350z turbo owners and you send them in and we fix them free of charge with no WARRANTY issues! but they didn't and they charged me full price and gave me no core exchange for the old turbo and now i have a new turbo and the old turbo in my garage and they won't help me out in anyway and reggie is doing nothing but giving me the run around and is basically getting into a grudge match with me saying i am out of warranty???? how is it that they can help other people even when they bougt their 350z with the kit already on it and basically tell me sorry bout your luck??? i guess i should have waited an extra month withought driving my daily driver. i bought the car in january and i have had nothing but problems with the turbo kit since, turbo went, bov went and now the downpipe has a crack in it and sounds like absolute crap. the thing that sucks the most is the only people that can help me replace the parts for the car is turbonetics and i am getting nothing but problems out of reggie! i have no problems posting my pm's with reggie and showing the kinda crap i am dealing with anyway i just want to get the point across that they may be helping alot of people out but they are not standing by their word! facts are facts and you guys are not holding up to your word! harry anyone from turbonetics feel free to pm me beside reggie. i would love to work this out and keep my Z FI by turbonetics but if i cant even get the help i need i am going to go a different route........

 

Awaiting the the other side of the story...

 

If your turbo is currently failed (smoking, leaking oil, etc) regardless of warranty status Turbonetics will rebuild the unit at their cost and when rebuilt the turbo will have a wet bearing section installed. The cost of the rebuild and wet bearing housing is on Turbonetics. This will also require water lines and fittings. More on this in a minute

If your turbo is not currently failed (running without issues) regardless of warranty status Turbonetics will make an effort to get the turbo rebuilt with a wet bearing section on a case by case basis. Keep in mind that those with failed units need replacement units immediately but Turbonetics is not hanging the non-failed ones out to dry. They just need to make sure they take care of the failed ones first

Water lines: Obviously to use the water cooling portion of the bearing section you need fittings and water lines. Turbonetics turbos (like PE turbos) don't require you to have the unit water cooled even though its a wet bearing unit. It will still run fine without water and uses the oil as a dry bearing would. In any case Turbonetics will provide their water lines and fittings at a cost of $100 for both SS braided water lines, tee fittings, banjo bolts, and washers. This can be purchased directly from Turbonetics at the same time the arraingments are being made for the turbo rebuild. If the end user would prefer to purchase and implement their own water cooling lines, fittings, and set up they are free to do so with no additional cost incurred. Additionally if the end user would prefer to wait and add the water cooling later this is fine as well as the turbo will operate normally as discussed before.

To recap all this:

Failed turbo: (regardless of warranty status) Unit rebuilt with water cooled bearing section FREE OF CHARGE
Non-Failed turbo: (regardless of warranty status) Units rebuilt with water cooled bearing section on a case by case basis with priority going to failed units
Water cooling lines and fittings: $100 from Turbonetics or your cost for whatever parts you choose to use

 

double post sorry.....

 

i just explained to reggie that he has helped some1 in my same exact situation and this is his response you can help SCYTHENC but not me please explain???????????

 

yeah pretty much just like what he said. havent had any trouble. after seeing this thread i pm'd reggie gave him my contact information. told him about what the turbo was doing. gave him my info to charge me for the fittings etc needed for the water cooled portion of the kit and he gave me a reference number for it back on june 8th. just waiting on the new turbo to get shipped out now

 

I agree we should hear Reggie's side of the story. I sincerely doubt that PM and your post is the whole story considering the lengths he has taken to take care of EVERYONE else. I'll contact Reggie tonight and see what he has to say about it. Too bad you couldn't start your own thread on this instead of thread crapping on mine.

 

here is why this problem has came about, right before this thread was posted my turbo went and i sent mine in and talked with reggie and he said it was rebuildable for the price of a new one so i just bought a new one(no point in argueing). i ordered it through danzio and turbonetics dropped shipped it overnight( i was in a hurry to get it cause its my daily driver). i gave my check card info and i assumed they took it out of my account. i was in the middle of moving and didnt check my account anyway about a month later peter from dazio called me and asked if i got a invoice in the box i said man i have no clue anyway to make a long story short me and peter have the pay thing figured out. i have already payed half for the turbo. only half!

Then scythenc pmed me and said man check out this thread on my350z about turbonetics recall yadada and then i pmed reggie and told him my situation and everything. he is basically telling my turbo is out of warranty and read the warranty card and then i got pissed obviously cause my buddy scythenc was taken care of with no issue's in my same situation.... i think this is the right thing to do. correct me if i am wrong. i can send my old (rebuildable) turbo back to turbonetics and they can drop my invoice and refund half the money that i already payed or just simply drop the rest of the invoice. you guys get a turbo back and i get my invoice dropped and then i will be in the same boat as the rest of the turbonetics customers, helped SCYTHENC has simply explained that he was helped in my exact situation as far as warranty...... like i said i am not making "idle threat's" reggie, i am going to contact someone higher cause we are obviously not getting anywhere. this matter should be handled proffesionally, not with ego's or power trips in the way....

i am sorry if you feel i am crapping on your thread, i really don't mean to! i just don't know what else to do. you have to understand if any parts on this car break i have to go through turbonetics. and if i am having issue's with the service or sales manager "personally" i don't want to rep your company posativly. anyway i am awaiting reggie's side of the story cause you just herd scythenc's side of the story and we are in the same boat

oh and one more thing, i think the main problem is you guys have half my money and you don't want to lose out on the sale (1,800.00)and i completly understand why. but you shouldn't post that and expect me to let it slide, why should i be the only one that pays full price for a new turbo? or i would have gladly taken a rebuild. anyway i just want this think sorted out fairly. i am not asking for something out of reach nor am i making anything up, just a couple weeks short of getting my turbo rebuilt for free.... anyone feel free to contact me from turbonetics exept reggie. thanks
harry vogel

 

Posted on another Forum local to you " World Champ " brings some points you failed to bring to the table............

" ok well now that you have caught my interest, i had to find out the real story. First of all, you seemed to have left out the fact hat you tried to get this stuff fixed a few months before they offered this fix under warranty AT COST, not as a full warranty. So before you roll on a forum and start bashing a company, how about you indulge the the whole truth first. Turbonetics is absolutely known for their great customer service, and will go completely out of their way to hook you up as much as they can, but for those that call and make demands, and have their MOM call up to complain... not sure your gonna be the ones that they go out of their way for bro. Especially with an attitude like this on all the forums your on "