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Turbonetics oil seal/smoke issue official fix thread

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Old 07-02-2007 | 02:02 PM
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Originally Posted by Ed 718
Posted on another Forum local to you " World Champ " brings some points you failed to bring to the table............

" ok well now that you have caught my interest, i had to find out the real story. First of all, you seemed to have left out the fact hat you tried to get this stuff fixed a few months before they offered this fix under warranty AT COST, not as a full warranty. So before you roll on a forum and start bashing a company, how about you indulge the the whole truth first. Turbonetics is absolutely known for their great customer service, and will go completely out of their way to hook you up as much as they can, but for those that call and make demands, and have their mom call up to complain... not sure your gonna be the ones that they go out of their way for bro. Especially with an attitude like this on all the forums your on "

Wow...

Last edited by TENGAI; 07-02-2007 at 02:04 PM.
Old 07-02-2007 | 02:12 PM
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Originally Posted by Ed 718
Posted on another Forum local to you " World Champ " brings some points you failed to bring to the table............

" ok well now that you have caught my interest, i had to find out the real story. First of all, you seemed to have left out the fact hat you tried to get this stuff fixed a few months before they offered this fix under warranty AT COST, not as a full warranty. So before you roll on a forum and start bashing a company, how about you indulge the the whole truth first. Turbonetics is absolutely known for their great customer service, and will go completely out of their way to hook you up as much as they can, but for those that call and make demands, and have their mom call up to complain... not sure your gonna be the ones that they go out of their way for bro. Especially with an attitude like this on all the forums your on "
Thanks for posting that Ed. I agree that calling and making demands isn't going to get anything done.
Originally Posted by World Champ
ere is why this problem has came about, right before this thread was posted my turbo went and i sent mine in and talked with reggie and he said it was rebuildable for the price of a new one so i just bought a new one(no point in argueing). i ordered it through danzio and turbonetics dropped shipped it overnight( i was in a hurry to get it cause its my daily driver). i gave my check card info and i assumed they took it out of my account. i was in the middle of moving and didnt check my account anyway about a month later peter from dazio called me and asked if i got a invoice in the box i said man i have no clue anyway to make a long story short me and peter have the pay thing figured out. i have already payed half for the turbo. only half!

Then scythenc pmed me and said man check out this thread on my350z about turbonetics recall yadada and then i pmed reggie and told him my situation and everything. he is basically telling my turbo is out of warranty and read the warranty card and then i got pissed obviously cause my buddy scythenc was taken care of with no issue's in my same situation.... i think this is the right thing to do. correct me if i am wrong. i can send my old (rebuildable) turbo back to turbonetics and they can drop my invoice and refund half the money that i already payed or just simply drop the rest of the invoice. you guys get a turbo back and i get my invoice dropped and then i will be in the same boat as the rest of the turbonetics customers, helped SCYTHENC has simply explained that he was helped in my exact situation as far as warranty...... like i said i am not making "idle threat's" reggie, i am going to contact someone higher cause we are obviously not getting anywhere. this matter should be handled proffesionally, not with ego's or power trips in the way....

i am sorry if you feel i am crapping on your thread, i really don't mean to! i just don't know what else to do. you have to understand if any parts on this car break i have to go through turbonetics. and if i am having issue's with the service or sales manager "personally" i don't want to rep your company posativly. anyway i am awaiting reggie's side of the story cause you just herd scythenc's side of the story and we are in the same boat

oh and one more thing, i think the main problem is you guys have half my money and you don't want to lose out on the sale (1,800.00)and i completly understand why. but you shouldn't post that and expect me to let it slide, why should i be the only one that pays full price for a new turbo? or i would have gladly taken a rebuild. anyway i just want this think sorted out fairly. i am not asking for something out of reach nor am i making anything up, just a couple weeks short of getting my turbo rebuilt for free.... anyone feel free to contact me from turbonetics exept reggie. thanks
harry vogel
From what I understand you bought the car with the kit on from another person with a failed turbo. You then sent the turbo in to be repaired MONTHS ago before Turbonetics had this policy implemented. You were given the option of rebuilding the turbo or buying a new one and YOU CHOSE TO BUY THE NEW TURBO. Now you are withholding payment from Danzio because MONTHS later Turbonetics is offering to repair these turbos with a watercooled bearing. Demanding someone pay for a turbo you chose to buy because months down the line they are working out something to help customers isn't going to get you far no matter who it is. As for not thread crapping or knowing what to do why don't you start your own thread and STOP CRAPPING ON MINE. Telling the Sales/Support Manager you want to talk to his supervisor isn't going to help either.

Last edited by MIAPLAYA; 07-02-2007 at 02:19 PM.
Old 07-02-2007 | 02:16 PM
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Originally Posted by MIAPLAYA
Thanks for posting that Ed.
Robert it Seems like " World Champ " is only posting his side of the story on other forums which is unfair to us as a company. As posted below every story has two sides and without getting the whole facts his posts are invalid.
Old 07-02-2007 | 02:17 PM
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Originally Posted by Ed 718
Robert it Seems like " World Champ " is only posting his side of the story on other forums which is unfair to us as a company. As posted below every story has two sides and without getting the whole facts his posts are invalid.
I agree and recognized that from the first post.
Old 07-02-2007 | 02:43 PM
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1800 for a new Turbo? That doesn't seem right because I was going to buy a new one for way, way less than that before this fix became available.
Old 07-02-2007 | 02:50 PM
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Originally Posted by redline350ZZ
1800 for a new Turbo? That doesn't seem right because I was going to buy a new one for way, way less than that before this fix became available.
Correct a new one retails for $1637 so how did he come up with $1800. The more details we hear of this story the less sense it actually makes.
Old 07-02-2007 | 03:19 PM
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Originally Posted by Ed 718
Posted on another Forum local to you " World Champ " brings some points you failed to bring to the table............

" ok well now that you have caught my interest, i had to find out the real story. First of all, you seemed to have left out the fact hat you tried to get this stuff fixed a few months before they offered this fix under warranty AT COST, not as a full warranty. So before you roll on a forum and start bashing a company, how about you indulge the the whole truth first. Turbonetics is absolutely known for their great customer service, and will go completely out of their way to hook you up as much as they can, but for those that call and make demands, and have their MOM call up to complain... not sure your gonna be the ones that they go out of their way for bro. Especially with an attitude like this on all the forums your on "
Nice! hahahah
Old 07-02-2007 | 03:50 PM
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Originally Posted by Ed 718
Posted on another Forum local to you " World Champ " brings some points you failed to bring to the table............

" ok well now that you have caught my interest, i had to find out the real story. First of all, you seemed to have left out the fact hat you tried to get this stuff fixed a few months before they offered this fix under warranty AT COST, not as a full warranty. So before you roll on a forum and start bashing a company, how about you indulge the the whole truth first. Turbonetics is absolutely known for their great customer service, and will go completely out of their way to hook you up as much as they can, but for those that call and make demands, and have their MOM call up to complain... not sure your gonna be the ones that they go out of their way for bro. Especially with an attitude like this on all the forums your on "
awwwwwww how cute, your mommy called in glad to know you have a mother who's on your side, ready to fight for you!

but seriously, are you like.......... retarded? and if you are retarded (like, seriously retarded) my apologies. otherwise, quit acting it, grow the **** up, and go give your mommy a biggg kiss for being there for you when you can't stand up for yourself and deal with your own ****.
Old 07-02-2007 | 04:08 PM
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So what if the guys mom called.

Before we all made a stink about all the smoking turbos there were a bunch of guys with blown seals that were not being taken care of. Its great that they are being taken care of now without laying out a ton of cash but sucks for guys that were already forced to pay for the same issue.

I don't know what else took place but if you wipe away all emotional BS the guy seems to be more than reasonable asking for only half of the cost to be waived. I hope he gets taken care of. To me that would show what TN customer service is really about.
Old 07-02-2007 | 05:07 PM
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Originally Posted by 35ounces
So what if the guys mom called.

Before we all made a stink about all the smoking turbos there were a bunch of guys with blown seals that were not being taken care of. Its great that they are being taken care of now without laying out a ton of cash but sucks for guys that were already forced to pay for the same issue.

I don't know what else took place but if you wipe away all emotional BS the guy seems to be more than reasonable asking for only half of the cost to be waived. I hope he gets taken care of. To me that would show what TN customer service is really about.
What would you know about turbos arent you NA?
Old 07-02-2007 | 08:28 PM
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Ladies and Gentlemen,

Let me first give you an update for those of you that have gotten an order reference number within the last few weeks or so. The next wave of turbos will be going out late this week. I do appreciate those of you that have been extremely patient during this whole process.

However I must confess that this has been extremely difficult task. Dont get me wrong I do love helping people as I am a car guy myself. But dealing with people who have unrealistic expectations ruins it for everyone. Everyone here that has purchased our turbo kit have got a little yellow warranty card with their purchase. That card clearly states that the warranty is non-tranferrable. In fact to the best of my knowledge the only warranities that are transferrable are for used cars. Let me get back on point here. Is it a great gesture that Turbonetics is upgrading existing turbos at NO CHARGE but this isnt a factory recall. They are plenty of members here that have dry bearing housing turbos that are working perfectly fine. On another note I cant do anything if some other member here on the boards slipped through the cracks regarding our warranty process. Thats how life works sometimes.

Reggie Wynn
Sales Manager
Turbonetics Inc.
Old 07-02-2007 | 09:25 PM
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Originally Posted by blk180sx
Ladies and Gentlemen,

Let me first give you an update for those of you that have gotten an order reference number within the last few weeks or so. The next wave of turbos will be going out late this week. I do appreciate those of you that have been extremely patient during this whole process.

However I must confess that this has been extremely difficult task. Dont get me wrong I do love helping people as I am a car guy myself. But dealing with people who have unrealistic expectations ruins it for everyone. Everyone here that has purchased our turbo kit have got a little yellow warranty card with their purchase. That card clearly states that the warranty is non-tranferrable. In fact to the best of my knowledge the only warranities that are transferrable are for used cars. Let me get back on point here. Is it a great gesture that Turbonetics is upgrading existing turbos at NO CHARGE but this isnt a factory recall. They are plenty of members here that have dry bearing housing turbos that are working perfectly fine. On another note I cant do anything if some other member here on the boards slipped through the cracks regarding our warranty process. Thats how life works sometimes.

Reggie Wynn
Sales Manager
Turbonetics Inc.
Well said. You know how the old saying goes - Give an inch, take a mile.

I see that time and time again when it comes to the Turbonetics warranty/return policy. People have unrealistic expectations and many time try to game the system and threaten by bad mouthing the company on forums.
Old 07-02-2007 | 11:14 PM
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Well I for one want it hand delivered to Hawaii at the end of a parade next to a Mai-Tai with a little umbrella.
Old 07-03-2007 | 03:51 AM
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35ounces So what if the guys mom called.

Before we all made a stink about all the smoking turbos there were a bunch of guys with blown seals that were not being taken care of. Its great that they are being taken care of now without laying out a ton of cash but sucks for guys that were already forced to pay for the same issue.

I don't know what else took place but if you wipe away all emotional BS the guy seems to be more than reasonable asking for only half of the cost to be waived. I hope he gets taken care of. To me that would show what TN customer service is really about.
thanks man.

I will say why in the hell would my mom not call when she works in the law field. i am 24 and have no problem with my mother calling, dont be immature little kids..... i try to deal with this **** and here is what i get.... i posted both sides of the story, read the thread people. i guess cause turbonetics gave me no other option BUT TO BUY A NEW TURBO(WHAT PAY FULL PRICE FOR A REBUILD?????) anyway **** it if you guys wanna play that **** like i am a day late and a dollar short, so be it. you won't have my buisness ever again. i know it doesn't seem like much but many other people can be influinced. also stop with the warranty card YOU HELPED SCYTHENC ask him! i am done with subject, you guys can think your right i will continue paying peter, dont post up that i am holding money from him. get your info right....
harry
Old 07-03-2007 | 04:25 AM
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i love how professional you guys are, you tell people that my mom called in keep digging. i will handle this the legal way now i guess more idle threats reggie. this thread will be a little proof how you guys run someone else's company. try to belittle someone on a national forum, not the way to get results. we will see if i am wrong. harry
Old 07-03-2007 | 05:58 AM
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Default No way, your MOM uses the phone!!!!

This post is from MOM and Harry would prefer I stay out of this but as usual I have to comment if someone wants to bring me in. I feel this is trivial; however, if I can talk to Reggie why can't I post my opinions on a forum. I feel a need for this thread to understand that we have not posted half truths or left anything out. The time line explained in the anti-Mom post was not correct, it was only a few weeks that had lapsed between our purchase and the new situation wherein Turbonetics started covering "non-warranty" turbos.

In addition, please be advised that the reason I spoke to Reggie in the beginning (I don't need a reason, but want to clarify) is that Harry and his MOM are business partners, I am not just "Mom", I am a sports agent as well and his business partner. The women in my family have been running top companies for decades. Harry and I were also looking into possibilities of obtaining venture capital from from several companies on the East Coast to open a fully stocked/service Import Shop. Reggie and I discussed, before the turbo was ordered, the companies policies on "buy in" and discounts and so forth, so as to have a better understanding as to what our costs would be as vendors. We are still trying to finalize contracts and such with our investors. This is why I have no hesitation in calling anyone in the car world and conducting business.

Import cars have been a part of our life since 1999 and before Harry's Dad died in 2002 of a sudden cardia arrythmia, he was a major car enthusiast. We had 6 Z cars over the years and this was his passion. When we continue to live this life (cars) it somehow for us keeps a part of him alive. I love cars and love 350Zs as Harry Sr. did and as my son does and will continue to show my love for this industry regardless of who wants to criticize me for being a MOM. The way I took that post was negative.

In closing, I hope that anyone on this thread can realize in this day and age that some of us are more than "Moms." I am more than a parent, I am a friend and a business partner and if you don't like that I am sorry for you.

In the end Turbonetics will take care of their customers because they know that customers have to be top priority. Turbos are built and can be defective and can continue to be defective. If you don't stand behind your product you will not succeed and they know this.

I hope everyone has a safe and Happy 4th and can get on with more important posts on this forum, this one is well done. Threre really is nothing more to say.
Old 07-03-2007 | 06:14 AM
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Fair enough. Reggie has stated that they will not cover turbos that have been "transferred". I guess that's their policy in regard to this seal issue and now its stated. It is what it is. Not necessarily a good thing but it is what it is.

@ craig
Old 07-03-2007 | 06:26 AM
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just in case you needed to know. the shipping to Turbopnetics was 150.00when the defective turbo was originally sent in.

the total due according to Danzio was just at 1800.00, which included shipping. he then dropped the shipping amount and tax since we are out state and you cannot charge tax for out of state residents.
Old 07-03-2007 | 06:40 AM
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Originally Posted by worldchamp
i love how professional you guys are, you tell people that my mom called in keep digging. i will handle this the legal way now i guess more idle threats reggie. this thread will be a little proof how you guys run someone else's company. try to belittle someone on a national forum, not the way to get results. we will see if i am wrong. harry
Idle threats? Who's the one making idle threats here?

Anyway, I hope you handle this in a legal way so the court can just laugh in your face before you get counter sued for legal fees.

By your rationale you could simply go around buying up any and every turbo and sending it back for a free upgrade before reselling it. You never paid a Turbonetics dealer for a Turbonetics turbo kit. You were never even covered by a turbonetics warranty. So, until you bought a new unit from Turbonetics you were never even an actual customer.

This offer was extended to customers who bought Turboentics 350z turbo kits, not any joe who bought a single unit as a replacement for a used or questionable second hand kit. ANY help offered to you by Turbonetics customer service is of their own free will and could be considered a personal favor.

It seems you've obviously handled this in the incorrect manner by walking into this stating "YOU OWE ME A NEW TURBO". That's just laughable. Now you're threatening legal action because you demanded a special favor and weren't given one? I hope you do, and I hope Danzio Performance takes you to small claims court for the turbocharger you recieved but haven't paid them for. Where I come from that would be considered stealing.

YOU are what is wrong with the American consumer. YOU are why companies don't offer favorable warranties and attempt to give good customer service. People like YOU are the ones that ruin opportunities to help customers like Turbonetics has presented here. And, if customer service standards are tightened and Turbonetics can no longer help their legitimate customers because of your complains, I expect all of the legitimate customers here to blame YOU for this.

You are wrong. You've been wrong from the start, and you'll still be wrong. Go ahead and recoup your losses by selling your used kit, you know the one that you have no idea who installed or how it was treated by the original owner. The one with the "bad" BoV.

You're coming across in all this as just a spoiled rich brat who's been given everything he has in life without having to work or be thankful for a single thing. Realize that you're owed nothing, and by handling this in the way you have you should in all rights get just that.

I suggest you take your "business" to someone like Greddy or APS, you know, someone who wouldn't even bother talking to you if you had an issue.
Old 07-03-2007 | 06:42 AM
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Originally Posted by worldchamp
This post is from MOM and Harry would prefer I stay out of this but as usual I have to comment if someone wants to bring me in. I feel this is trivial; however, if I can talk to Reggie why can't I post my opinions on a forum. I feel a need for this thread to understand that we have not posted half truths or left anything out. The time line explained in the anti-Mom post was not correct, it was only a few weeks that had lapsed between our purchase and the new situation wherein Turbonetics started covering "non-warranty" turbos.

In addition, please be advised that the reason I spoke to Reggie in the beginning (I don't need a reason, but want to clarify) is that Harry and his MOM are business partners, I am not just "Mom", I am a sports agent as well and his business partner. The women in my family have been running top companies for decades. Harry and I were also looking into possibilities of obtaining venture capital from from several companies on the East Coast to open a fully stocked/service Import Shop. Reggie and I discussed, before the turbo was ordered, the companies policies on "buy in" and discounts and so forth, so as to have a better understanding as to what our costs would be as vendors. We are still trying to finalize contracts and such with our investors. This is why I have no hesitation in calling anyone in the car world and conducting business.

Import cars have been a part of our life since 1999 and before Harry's Dad died in 2002 of a sudden cardia arrythmia, he was a major car enthusiast. We had 6 Z cars over the years and this was his passion. When we continue to live this life (cars) it somehow for us keeps a part of him alive. I love cars and love 350Zs as Harry Sr. did and as my son does and will continue to show my love for this industry regardless of who wants to criticize me for being a MOM. The way I took that post was negative.

In closing, I hope that anyone on this thread can realize in this day and age that some of us are more than "Moms." I am more than a parent, I am a friend and a business partner and if you don't like that I am sorry for you.

In the end Turbonetics will take care of their customers because they know that customers have to be top priority. Turbos are built and can be defective and can continue to be defective. If you don't stand behind your product you will not succeed and they know this.

I hope everyone has a safe and Happy 4th and can get on with more important posts on this forum, this one is well done. Threre really is nothing more to say.
This has nothing to do with the fact that you're leading your son to believe it's okay to bash a company for not giving you a personal favor. Read my above post. Perhaps you should spend less time being a "business partner" and more of a mother that teaches their son good values, respect, and honesty.

Sounds to me like you're raising a lawyer.


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