Its between Sam and the OP in my opinion and it seems like it was worked out. This forum LOVES the drama...worry about your own stuff people. Everybody is happy in the end, there is no more story to tell.

Reality TV shows have ruined todays youth...

 

^^^ You almost couldn't help but ask yourself about that after reading the OP's post but Romey as a point. Things in here get out of hand quickly.

T

 

First of all, We did not "rip you off", to this date, everything that was supposed to be refunded to you was done, and we can back that up 100%. As usual there is always more than one side to a story. I am not sure what got into you Brent, there was $1,800 owed to you, and the last conversation we had over the phone when you called me, you mentioned you had blown your stock engine recently and you were going to be forced to build a basic shortblock and wanted to apply the $1,800 owed to you as credit for that build.

I gave you the estimate, two weeks went by with nothing. You then called and said you were no longer going to build a basic shortblock and decided to stick to the original plan to get the refund back.

I told you no problem I will issue the refund, which has already been done, I left out of town for the holidays, and that was the last time I had spoken with you.

As of now every penny that you have paid us has been refunded/credited 100%. You did seem to be a good person over the phone and I did not really anticipate this type of behavior from you. When we spoke this morning as far as why you did this, you were basically blackmailing us with the fact that you wanted your original core shipped back to you at our cost. Which was NOT in the original arrangement. This is what disappointed me with you the most.

To recap, everything that you had paid us so far, has been refunded to you 100% and there is no money owed to you at this point. I will show you the original invoice, with all the credit card charges and refunds if need be.

Why we are here today: Brent hired us to install a Brian Crower Stroker kit, we find out the kit did not fit, couldn't get a support from Brian, so he decided to go with our stroker kit. At that time there was a lot of pressure on us because of Brents timeframe. He bought a stroker kit engine package from us, and it was 100% crystal clear to him that we were not done testing our stroker kit and it was not 100% ready to go, again this was explained to him. To make the story short Brent has been advertising for a while that he was getting our stroker kit, and he told me that at this point he has to go to some type of big show in Canada had he was going to claim that he has a stroker kit in the car, since the kit was not going to be done on time. As a matter of fact, if you look into this car, you will see it was advertised as having a GTM stroker kit in it. Brent had asked me also if I cant back up his story of have a GTM stroker installed in his car, I told him that I would not be able to do that for him as we have no need to put myself in that type of situation. I have no control over what he says.


Why didn't we deliver on time? Our stroker kit was not ready to be sold, and we refuse to give him a product that was not fully tested by us. After he decided to go to the show claiming a stroker kit he never had, he gave us all the leeway and time in the world to take our time with his engine, and make sure he get a excellent product. His exact statement was "after the show it does not matter, my car will be put away for the winter, TAKE YOUR TIME"

Fast forward a few months down the line, transmission is completed, stroker kit is completed, he calls me up and says he is having some financial difficulties and if there is anyway he could get a refund. This is $20k order, I want to ask everybody who would refund $20k, on a custom built engine, that was completed (although late) just because the customer changed their mind? At first I was reluctant to issue a refund due to the nature of this business, but he offered following:

1) GTM would keep the engine core that he had shipped us. Which is worthless because its from a Maxima which has a spun rod bearing.

2) He said we could pay him as we go, with no rush on the payment.

I agreed to the terms, just to be nice, because he should not have gotten a refund since this was a custom order, and he did tell us to "TAKE OUR TIME".

All the money was credited to him up to the $1,800 because he wanted to build another engine, 2 weeks ago he stated he no longer wanted to build that engine, and that was the last I heard of it.

So Brent,

How did I rip you off if every penny you have paid us has been refunded?
How did I rip you off if you told us to take our time with your build?
How did I rip you off if you told us to refund you as we sell the parts you ordered and backed out of?( and your built transmission is still sitting here BTW)

Sam

GT Motorsports

 

/ thread

 

I retract my previous statement about it being all worked out. ^+1 Take it to PM or over the phone for both of your safety.

 

Wow! another failed thread. OP you seriously have no reason to call out GTM, title of your thread was unnessesary!

 

so true +1

 

Sam - 1
OP - 0
thread - closed

T

Edit: Is this the new thing, to just call out a shop if you aren't happy with the outcome? Seems to be a trend lately

 

Sam,
Now you are lying, you phoned me up at 8:30 am your time this morning once this thread was posted and wanted to me hold this thread, when I said no.. you said that you would refund the remainder of the money in 20 minutes and fax me a receipt, all I have received is a invoice saying that I owe you $25.00, I cannot check my visa to confirm that a refund has been done due to it coming from the US it takes 3-5 buisness days.. In the past you have faxed a cuople of actual visa refunds slips. I have not seen one for this refund yet.

As for the financial difficulties this an OUT RIGHT LYE, as I have even offered to fly to California to receive my money back. Other company that is building new stoker motor, has had no issues with me paying them

I understand that the motor was delayed due to the new stroker being put in but 6 - 8 months was not acceptable, due to this we would have missed another car show season, as in Canada it is a very short season..

It has been alot longer than two weeks ago since I called and stated to refund the remainder of the money, you explained that it would be next week (which you always say) after two more weeks still no money, have called there a few times, you were away, called again yesterday, you did not respond and this started.

Sucks that it came this far, not saying that you cannot build a motor, just stating that we have had major difficulties with refunds.

 

I did not want to reply until I see both side of the story, Sam is a great guy and works around the clock (trust me I know) for the OP to create a thread to "try" ruining GTM reputation Moderator needs to delete/closed this thread before it gets more out of control!

 

+1 to that



I almost commented in my first post about how getting a full 100% refund is pretty nice, but I just didn't know enough details to bother talking about it
Lots if not most shops will usually charge you some sort of cancellation restocking fee that's even up to 15% sometimes

 

man good thing i have these forums to keep me entertained while im at work

 

Cool deal....as long as there was a line of communication.

also, because i didn't read the post, i didn't know if he contacted GTM. there have been numerous threads lately where both parties could have prevented everything by private communications.

 

Nobody has any reason to call out any shop on the forums for issues un-resolved, not involving them, or for anything less than something to the level of what VRT did IMO. People like Sam depend on these forums to pay their bills and feed their families. I have a friend who was a teacher. One day a student decided to claim that he harassed her and it was headlining news everywhere, he went to jail, had a trial, the whole bit. The girl confessed to lying and he was let go. They didn't even print that in the paper. None of his fellow teachers, friends, or even family ever looked at him the same again even though he was proven innocent.

Moral of the story...don't accuse people of something unless you honestly think they deserve the consequences. Because even if you came in this thread and apologized, there are some potential customers who wouldn't read that far before ruling GTM out of their list of shops to go to. Some people probably don't even make it past the title.

/rant

 

I just don't understand why people go around and advertise that they have a motor which is not fully tested and per what the shop told them may not be ready in time for a show??

I myself have spent almost 30k with Sam and he always calls me if there is an issue which may delay my project...plus I never post anything until it's done and delivered.

 

+100000000000

 

yeah that's pretty lame about claiming you have something installed and working that isn't installed and working even if the ball is rolling to have it put in. But especially this, where the GTM stroker kit wasn't finished. It wasn't even initially reported to be up and running until early feb of this year

 

Exactly my point.....maybe I should start posting about my new 4.5L stroker kit I have going in..... J/K

 

2003G35, Sam did you favor by not installing the 4.2l stroker kit when it was in a testing stage. That tells me how good the integrity of the shop is.

 

Agree 100% SinCity350Z! The title of this thread needs to be changed at the very least and this thread should be locked and probably deleted. It is very irresponsible of the OP to make such accusations (sp?) of Sam/GTM ripping him off when this is clearly not the case. The only one that I see getting ripped off here is GTM. Just like SinCity said, most shops would charge a restocking fee if you cancelled your order after all of the work has been completed. Granted, it took longer than anticipated but it's pretty obvious that the OP was advised of this due to the nature of the build and was fine with the extra time needed to complete the build. I've had my G at GTM a couple of times now and Sam has been nothing but upfront about everything and nothing but 100% professional. If there was a delay, it was because Sam wanted to make sure that my G was 100% ready to go to his satisfaction and mine.