GTM issue
Originally Posted by eagletanggreen
Close it !
Originally Posted by gjoey66
Ok...I keep reading about people saying that you shouldn't post because this is he said/she said. I disagree.
While in this particular case I am stongly in favor of Sam and GTM because of the points that both GTM and the OP agree upon. I still think people have a right to post to purge out other shops that aren't like Sam...in this case I understand being upset with a 6-8 month development...even if the OP said take your time...I think it's a bit much, but as we all know from the nature of this type of work...
Sam went above and beyond with the refund and I commend you for that. I doubt you'd find a handful of shops with that integrity/customer service in the whole country. OP...here's my advice, you knew there was risk because the stroker kit didn't work and GTM said they were in development of thier own...even though on average it should have been done much sooner, $hit happens and you knew you were taking that risk, sam clearly told you it wasn't ready and gave you his best guess...
I think it's because of this that most shops won't give you a date cause customers don't realize that some cars are easy and others are a biatch. I don't think you got ripped off and I feel your title was unwarranted, but you do have every right in the world to say...hey, this is what happened...i'm pretty bummed about it...guys don't forget that even a great shop like GTM slips schedule once in a while when they're developing new products...but in the end...you shouldn't be taking risks that you're not willing to gamble on.
While in this particular case I am stongly in favor of Sam and GTM because of the points that both GTM and the OP agree upon. I still think people have a right to post to purge out other shops that aren't like Sam...in this case I understand being upset with a 6-8 month development...even if the OP said take your time...I think it's a bit much, but as we all know from the nature of this type of work...
Sam went above and beyond with the refund and I commend you for that. I doubt you'd find a handful of shops with that integrity/customer service in the whole country. OP...here's my advice, you knew there was risk because the stroker kit didn't work and GTM said they were in development of thier own...even though on average it should have been done much sooner, $hit happens and you knew you were taking that risk, sam clearly told you it wasn't ready and gave you his best guess...
I think it's because of this that most shops won't give you a date cause customers don't realize that some cars are easy and others are a biatch. I don't think you got ripped off and I feel your title was unwarranted, but you do have every right in the world to say...hey, this is what happened...i'm pretty bummed about it...guys don't forget that even a great shop like GTM slips schedule once in a while when they're developing new products...but in the end...you shouldn't be taking risks that you're not willing to gamble on.
Originally Posted by gjoey66
oh and I'd never expect someone to refund that money even if they had missed the date...i think you're really lucky
Originally Posted by 2003G35
He missed the date it was to be done by almost 6 months, thats a little much to ask don"t you think.
T
Resolved?
OP, is stil waiting on full reimbursement.
OP waited 11 months, then posted and finally got a call back from GTM.
^note that the thread must have played a large roll in this.
I am not choosing sides here. However I would like to see how GTM handles this. I hope this thread stays open.
Edit* (was bolded) I did not see the first post on this page
OP, is stil waiting on full reimbursement.
OP waited 11 months, then posted and finally got a call back from GTM.
^note that the thread must have played a large roll in this.
I am not choosing sides here. However I would like to see how GTM handles this. I hope this thread stays open.
Edit* (was bolded) I did not see the first post on this page
Last edited by Reality350; Nov 29, 2007 at 11:10 AM.
Originally Posted by TayTaythatsme04
But you asked for a kit that was getting no support from the manufacturer(BC), and a kit that was still in development(GTM). Anybody that knows anything about R&D in this industry know it takes time to come out with a good product.
T
T
but it wasn't finished yet. So you took that chance knowing that the kit wasn't complete yet, right?
For example look at Cosworth and there plenum. They have been in the final stages of that thing for the last what 4-5 months. You took the chance on a product that wasn't complete yet and Sam still refunded you on a custom built motor. Most if not all shops wont do that.
T
For example look at Cosworth and there plenum. They have been in the final stages of that thing for the last what 4-5 months. You took the chance on a product that wasn't complete yet and Sam still refunded you on a custom built motor. Most if not all shops wont do that.
T
Originally Posted by TayTaythatsme04
but it wasn't finished yet. So you took that chance knowing that the kit wasn't complete yet, right?
For example look at Cosworth and there plenum. They have been in the final stages of that thing for the last what 4-5 months. You took the chance on a product that wasn't complete yet and Sam still refunded you on a custom built motor. Most if not all shops wont do that.
T
For example look at Cosworth and there plenum. They have been in the final stages of that thing for the last what 4-5 months. You took the chance on a product that wasn't complete yet and Sam still refunded you on a custom built motor. Most if not all shops wont do that.
T
Reopened @ OP's request. He PM'd me saying that all the $$$ had been refunded to him but is still waiting to hear about the parts he sent to GTM to be installed (sleeves, motor, tranny) that were not.
Originally Posted by 2003G35
That would be correct only thing is Sam said his kit was done and in there shop car and was in the final stages of tuning.If Sam would have said he was designing a stroker kit I would have pulled the plug when the BC kit didn't work
Originally Posted by go-fast
i dont understand why the bc didn't work?
Originally Posted by 2003G35
He missed the date it was to be done by almost 6 months, thats a little much to ask don"t you think.
I completely agree with you...that is entirely too much time...my point is 95% shops would not have refunded your money...and it sounds like this isn't your first rodeo, so you know that's true.
My gut tells my Sam did tell you he'd have it ready...and he was being honest but this just happened to be one of those $hitty situations where the schedule was completely blown.
I'm in the R&D business myself, we always say...it takes 10% of the time to finish 80% of the work...then the last 20% of the job take 90% of the time...( the devil is in the details ) this isn't numbers i'm just pulling out of my head...empirical data says when you're developing new technologies that's what happens...
I would easily expect to think that Sam was right on schedule and the final details compounded to your situation. I also think it's perfectly reasonable for him to say...ok, i wanna help my customer out...so i'll sell off the work i did and refund him the money as i collect since i am going out of my way for him...remember he does loose opportunity when he sells someone your part and not his when he'd make a profit off of...
i was trully impressed with how Sam handled this and wish i was in the vicinity to have him work on my car...shops like that are hard to come by...i really hope you work it out together cause you also sound like a very reasonable customer and it's rare to find good customers and good shops working together...I admire your patience for so long...hopefully you'll chalk this up to $hit happens...this could easily have been another shops mistake and GTM ( now with a developed product ) would easily be able to fix and get done on time. This shop you have now, could they have done this work back then? were they on the forefront of development? just a thought.
Originally Posted by acg
I myself have spent almost 30k with Sam and he always calls me if there is an issue which may delay my project...plus I never post anything until it's done and delivered.
Originally Posted by THE ROADSTER
I have spend over $40,000 at GTM and every thing was promised and installed. Never once doubted them. My next built will be a 4.2L stroker with them.
I find those prices ridiculously, unless the parts were made out of gold. Nothing against any vendor/shop here, but the prices in general for anything in the G35/350z community is just so inflated. Worst of all, we get little in return since our VQ's aren't so great at modifications unless you go into the engine + FI, which cost an arm and a leg.
As far as GTM, I have alot of respect for those guys. Their work is truly professional. It comes with a huge price tag though
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Originally Posted by skaterbasist
Wow...
I find those prices ridiculously, unless the parts were made out of gold. Nothing against any vendor/shop here, but the prices in general for anything in the G35/350z community is just so inflated. Worst of all, we get little in return since our VQ's aren't so great at modifications unless you go into the engine + FI, which cost an arm and a leg.
As far as GTM, I have alot of respect for those guys. Their work is truly professional. It comes with a huge price tag though
.
I find those prices ridiculously, unless the parts were made out of gold. Nothing against any vendor/shop here, but the prices in general for anything in the G35/350z community is just so inflated. Worst of all, we get little in return since our VQ's aren't so great at modifications unless you go into the engine + FI, which cost an arm and a leg.
As far as GTM, I have alot of respect for those guys. Their work is truly professional. It comes with a huge price tag though
.
Yes... I know, I got a lot of high end parts and suspention.
If I had to do it all over again.....no way, but then again I get a big smile on my face everytime I push hard on the gas.
Originally Posted by Hal@IP
Not to get off topic, but to answer your question... that was a pre-release BC stroker kit. The development has been finished for some time now and we have tested multiple BC strokers without a single problem (over 1000whp dd).
Originally Posted by go-fast
i couldnt find anything wrong with the bc kit either and was wondering what problem they had?



