He's a customer. He has a huge build in-progress with them. Obviously, he wouldn't take his car there for a build like his unless he trusted them and felt they provide good customer service. He and I both probably will have a little difficulty in reaching Intense this week as well. I won't sweat it, since Han, Darren, and Pete have always taken care of us in the past.

Damn...this reminds me. I left my slicks, chalks, drive-up ramps, and cleaning products there! Maybe I'll remember to pick them up next week. Now what kids toys/bikes/cars should I throw out to make room in the garage...?

 

whoa hard As$ +1 on the chillness. I know ur a Intense Nut hugger we all do. Its kool man im a PF and CIN motorsports and Injected Nuthugger well bc i have done buisness with them. Get what im saying.

 

First, all they had to do is drop ship a set of injectors from Deatcshwerks and everything would have been taken care of. They decided not to help out our customer or Injected. From what I have heard from other vendors there are always parts missing from the Powerlab kit. One vendor was missing a turbo out of their kit.

They refused to drop ship a set of injectors because they had them in stock. If they are building so many kits these days what is one set of injectors?

 

The kit was bought from Injected.

 

 

 

Dang I don't know how but my pillar pod was damaged during transit but Marty is sending me another one today!

 

wheres the nuthuggers now

 

mmmmmmm, warm nuts

 

Well, you admitted to being an Injected nuthugger, and your in a "Props to Injected" thread, so.... I guess there here.

Back on track, to the OP. Glad you got everything straightened out. You will be totally stoked when your Z is up in running with BOOOOOOST!!

+1 for Injected providing excellent customer service. It good to see vendors in this industry going above and beyond to take care of the customer.

I didn't think it was neccessary to "attack", and I use that world lightly not in its full context, Intense or Powerlab in this case. You purchased the kit from Injected... Did they have a tuner kit in-stock and you purchased a full kit? Did they have a Full-Kit, but were missing the injectors? A lot of questions could be asked, but they are not neccessary. Intense was closed for SEMA (Stated), and then they were moving into a new location (Stated). Could they have called Deaschwerks? Probably... But I don't think that equals poor/bad customer service. They just weren't in the position to go "above and beyond" this time (Which I have seen them do many times in the past). I'm sure they didn't refuse to ever send you the injectors. You probably would have waited a few extra days.

Again, big thumbs up to Injected for gettting the injectors to the OP. Again, big thumbs up to the OP for future POWA!!

 

If u have good CS with sum1 and talked to them alot about parts and help then u have a right no be a nuthugger. I wasnt bashing to begin with people just have soft hearts or was just a lil b1tch and got beat up when there younger so now there a big E Thug

edit- that was not towards any1 in this thread BTW dont wanna get banned

 

My apologies, I wasn't referring to you regarding the "bashing"

 

haha... ninja edit

 

 

WOW... I just lost a lot of respect for Injected Performance today.

It was completely unnecessary to take opportunistic cheap shots at Intense while they are closed and in the process of moving.

Impatience and vendor rivalry FTL

 

The truth hurts. This is the real world, when people are not doing their best where else other than a public forum do they have to bring it up. I don't see any vendor bashing just facts.

Injected went to SEMA too and was closed, but they managed to inform me, a customer (my car was there for tuning and turbo install) that this was going on and ask if there was anything else they could do for me, once upon their return they stayed much past closing time to see that my car was ready for me to pick up, I know was there first hand. I just got my car back!

 

How is it bad on injecteds part? They asked 4 help bc the kit was missing sumthing and the manufacturers said.... NO. Those post dont need to be held towards Injected or and esp Marty. If i just bought a 5K+ kit from a vendor and it was missing stuff i would be pissed to esp when the vendor cant solve the prob bc others wont hold up their end of the bargain. And since they fab these kits up in house im sure they 4get things in certain kits. No biggie accidents happen. But it is a biggie when the fabber dont wanna admit they messed up and help out

 

edit.

though its quoted already... moving on

 

yea greg U shouldv opened the kit and looked at everything in it and u and marty go over a check list for every bolt. actually every time yall get any kit like APS or Greddy open it up and do a check list

 

Quicksilver,

I was not aware that we had to inventory a kit to look over the manufacturer's build. Do we do it with Greddy, APS, etc.? How many shops do you know that opens each box and inventory the build sheet when it arrives, especially when our last order with APS was upwards of $100k. You know how long it would take for us to inventory every turbo kit that arrived in that container? We did not throw Intense "under the bus." as you say. We did not start this thread.

Marty spoke with Peter at PowerLab yesterday regarding the injectors. He refused to drop ship injectors from Deatchwerks to the customer. We took care of it. That was the end of it for us. We would deal with Powerlab at a later time regarding receiving a credit for the correct injectors or the injectors themselves. The customer posted the issue. You do not need accounting software to call up a vendor to drop ship an item to get a customer on the road sooner rather than later.

They have not responded to this thread but Marty and I both have received numerous instant messages today regarding this thread. Why is that? Powerlab needs to apologize to the customer and that will be the end of the thread. PERIOD.