Another one bites the dust
Alright guys, Tim and I have talked and he is indeed going to send some parts needed to get me back on the road. Tim and SFR are standing behind their reputation as an elite shop who takes care of their customers, regardless of the situation.
I will keep the board posted on this topic as we get it back up and running.
Thanks to everyone who posted in this thread, whether you thought I was wrong or not, I do appreciate everyones involvement.
I have to say I am glad that Tim and I could work this out first as business men, and secondly as friends. Tim and SFR has treated me well, and once again is stepping up to help a fellow VQ'er get back on the road.
Johnny, sounds like a plan. Man that pump looks horrible... and it only has maybe 30 mins on it. I wonder if I can get my money back?
I will keep the board posted on this topic as we get it back up and running.
Thanks to everyone who posted in this thread, whether you thought I was wrong or not, I do appreciate everyones involvement.
I have to say I am glad that Tim and I could work this out first as business men, and secondly as friends. Tim and SFR has treated me well, and once again is stepping up to help a fellow VQ'er get back on the road.
Johnny, sounds like a plan. Man that pump looks horrible... and it only has maybe 30 mins on it. I wonder if I can get my money back?
Alright guys, Tim and I have talked and he is indeed going to send some parts needed to get me back on the road. Tim and SFR are standing behind their reputation as an elite shop who takes care of their customers, regardless of the situation.
I will keep the board posted on this topic as we get it back up and running.
Thanks to everyone who posted in this thread, whether you thought I was wrong or not, I do appreciate everyones involvement.
I have to say I am glad that Tim and I could work this out first as business men, and secondly as friends. Tim and SFR has treated me well, and once again is stepping up to help a fellow VQ'er get back on the road.
Johnny, sounds like a plan. Man that pump looks horrible... and it only has maybe 30 mins on it. I wonder if I can get my money back?
I will keep the board posted on this topic as we get it back up and running.
Thanks to everyone who posted in this thread, whether you thought I was wrong or not, I do appreciate everyones involvement.
I have to say I am glad that Tim and I could work this out first as business men, and secondly as friends. Tim and SFR has treated me well, and once again is stepping up to help a fellow VQ'er get back on the road.
Johnny, sounds like a plan. Man that pump looks horrible... and it only has maybe 30 mins on it. I wonder if I can get my money back?
Ernie,
I am going to talk to the pump manufacture and send the picture over to him asap and see what the hell he can do for you.When Johhny was saying a wax o-ring I though tit was something else he was reffering to but the pictures tells me it is something different then what I thought altogether.
Last edited by TurboTim; Aug 7, 2009 at 06:49 PM.
you don't need one shop,you just need the shops involved to be competent and stand behind their work.
when you pick one super shop they are still outsourcing parts and work.if they are like some shops i know they still play the blame game,they just point the finger at the customer or vendor.
you have utopian ideals,sadly in the real world it's not so clean.
EDIT: ever hear the expression "jack of all trades,master of none"?
when you pick one super shop they are still outsourcing parts and work.if they are like some shops i know they still play the blame game,they just point the finger at the customer or vendor.
you have utopian ideals,sadly in the real world it's not so clean.
EDIT: ever hear the expression "jack of all trades,master of none"?
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Ernie,
I am going to talk to the pump manufcature and send the picture over tohim asap and see what the hell he can do for you.Whne Johhny was saying a wax o-ring I though tit was somethign else he was refferign to butthe pictures tells me it is somethng different then what I thought altogether.
I am going to talk to the pump manufcature and send the picture over tohim asap and see what the hell he can do for you.Whne Johhny was saying a wax o-ring I though tit was somethign else he was refferign to butthe pictures tells me it is somethng different then what I thought altogether.
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haha well said....
werd tooo...i think what is hasn't been said which is what makes a difference is if its the one shop you have the work done doing the outsourcing, or its all customers decision. IF one shop outsources work but they charge the customer is their call, if the customer goes out to purchase something on his own then its different.
IN Raj case, it seems as sharif outsources the work, so if there was an issue, its Sharif who has to deal with the billing on the repairs with Sam, not Raj with Sam. Had there been a dispute Raj woudl have had to deal with Sharif, regardless of his relationship with Sam.......so the fact that you havent had issues means that you just didnt deal with "bubble"/unreliable shops. I think this higlights the job of the recon unit to call those shops out!
werd tooo...i think what is hasn't been said which is what makes a difference is if its the one shop you have the work done doing the outsourcing, or its all customers decision. IF one shop outsources work but they charge the customer is their call, if the customer goes out to purchase something on his own then its different.
IN Raj case, it seems as sharif outsources the work, so if there was an issue, its Sharif who has to deal with the billing on the repairs with Sam, not Raj with Sam. Had there been a dispute Raj woudl have had to deal with Sharif, regardless of his relationship with Sam.......so the fact that you havent had issues means that you just didnt deal with "bubble"/unreliable shops. I think this higlights the job of the recon unit to call those shops out!
Well said.......I dont have to ask Raj...I know this is what he ment to say....When I said the "Customer" should only use one shop...I did not mean that the shop is not aloud or will not outsource.When I give FP my car and FP supplies the parts and if said parts fail....FP does the leg work....if I supply the parts and they fail...FP does not have to do anything...they might....but its your parts that failed...not FP....especially if its a part they told you would not be up to par in the first place.
I am totally against a cutomer going to shop "A" directly themselves...buying a motor...and then customer takes motor to shop "B"...Then customer takes car from shop"B" and brings it to shops "C" for tuning...Thats asking for trouble.
There should only be a shop"A".....let them do the outsourcing if needed.
You the customer brings the injectors to a shop....The shop tells you that they dont like those injectors....the other parts are ok...but the injectors suck.....You tell the shop that you saved yourself $300. The shop installs them and the injectos fail.......now who does the leg work??? This maybe a brand that the shop has ZERO relationship with....so you get major runaround......lets say the injectors took the motor with it!!!??? Its not worth it guys....the few hundred you save up front is not worth the thousands you have to spend later..
Last edited by XKR; Aug 7, 2009 at 04:08 PM.

I am glad the OP and Tim have worked things out.... i knew this would be the outcome, it just bothered me it had to come to this first, but, lets hope for the very best things as things move forward, its good to see that most of us understand that we must raise the level of quality and service specially to good people/customers in this comunity....and i think thats been made clear in this thread.
Last edited by IIQuickSilverII; Aug 7, 2009 at 05:04 PM.
More information about the scavenge pump for Ernie and Johnny.Basically the oil temp was so hot that the components melted because they were way beyond their working limits.Here is the message I received form the manufacturer.
Hi Tim,
that does not look good
there are no wax components in the pump
the diaphragms that are pictured (white/cream colored) are good for sustained 240 degrees and occasional romps up to 300.
I think it is heat failure but it could be a combination of a certain type of oil plus a high temp. I have one that looked vaguely similar and it was a guy pumping biodiesel.
If this is a turbo kit that you manufacture and if you have been using our pump with it....then something doesn't jive as the failure is severe enough (especially if it failed in 30 minutes) that every pump you supply would be failing.
I've attached an image of one that failed after 36 months, 48K miles on a single turbo mustang. The fellow told me it let go when he started doing a lot of dyno shootouts...so I dunno...maybe that elevated the temps too far. You can see that my example is far, far less severe. If your customer is the only one with this failure i would suppose that there is something unique in the way he has the oil line routing or if the turbo runs super hot it might be super heating the oil. I'm just guessing here without being able to actually see the setup. I have seen the metal fittings with tubes run so close to the exhaust that they conduct heat back and distort the polymer head units.But they would fail before the diaphragms in your example.
Bottom line, it is not wax......it looks like extreme heat failure to me, how he got it that hot is the question that must be answered because he'll destroy the diaphragm again if the oil temp isn't brought into line.
jim
Hi Tim,
that does not look good
there are no wax components in the pump
the diaphragms that are pictured (white/cream colored) are good for sustained 240 degrees and occasional romps up to 300.
I think it is heat failure but it could be a combination of a certain type of oil plus a high temp. I have one that looked vaguely similar and it was a guy pumping biodiesel.
If this is a turbo kit that you manufacture and if you have been using our pump with it....then something doesn't jive as the failure is severe enough (especially if it failed in 30 minutes) that every pump you supply would be failing.
I've attached an image of one that failed after 36 months, 48K miles on a single turbo mustang. The fellow told me it let go when he started doing a lot of dyno shootouts...so I dunno...maybe that elevated the temps too far. You can see that my example is far, far less severe. If your customer is the only one with this failure i would suppose that there is something unique in the way he has the oil line routing or if the turbo runs super hot it might be super heating the oil. I'm just guessing here without being able to actually see the setup. I have seen the metal fittings with tubes run so close to the exhaust that they conduct heat back and distort the polymer head units.But they would fail before the diaphragms in your example.
Bottom line, it is not wax......it looks like extreme heat failure to me, how he got it that hot is the question that must be answered because he'll destroy the diaphragm again if the oil temp isn't brought into line.
jim
Last edited by TurboTim; Aug 8, 2009 at 01:33 PM.
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i am almost 100% on this actually...not fully... I understand there are different circunstances due to a moving to a new location(rare), or DIYs (kinda like this case) 
I am glad the OP and Tim have worked things out.... i knew this would be the outcome, it just bothered me it had to come to this first, but, lets hope for the very best things as things move forward, its good to see that most of us understand that we must raise the level of quality and service specially to good people/customers in this comunity....and i think thats been made clear in this thread.

I am glad the OP and Tim have worked things out.... i knew this would be the outcome, it just bothered me it had to come to this first, but, lets hope for the very best things as things move forward, its good to see that most of us understand that we must raise the level of quality and service specially to good people/customers in this comunity....and i think thats been made clear in this thread.
After reading Tim"s post above... It looks like someone put this car through hell.... What is the name of this transport company????? The members on here deserve to know so that they don't experience the same hell!!!!!....give us the name please.
Last edited by XKR; Aug 7, 2009 at 07:08 PM.
So the scavenge pump is for the turbo system correct? Is this specific to the SFR kits or an upgrade to their kits? I am just trying to understand the setup so I can rule out that this may have been related to my failures in any way. Thanks.
^^hey cass this would have nothing to do with your failure. This scavenge pump is on the SFR kit bc the turbos are mounted low and the oil can not be returned by gravity. it needs the pump to pump the returning oil into the pan.
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I have been reading this since day 1 and glad to see that things are working out. Was the mileage on the car documented when it was dropped off OP? Has this mystery 50 miles been confirmed as you would know how many miles are on the car now and how far you have driven and how many Tim told you it left with? If the car was on a truck the whole time from point A to point B then there should be 0 miles extra. If the shipping company did not provide a pick up and drop off mileage confirmation then I would think they could be held accountable for this. I would think if you have some witnesses along with Tim it would be worth going after them at some point in time.




lol
