lol, where is your violin?, i dont know that you went beyond the call of duty here... you were simply fixing issues you should ahve fixed with the turbo kit.... the car got sent to you because of issues with your tranny....so a lot of that "free work" was just issues you had to fix anyways IMO... I mean, Do you charge labor to customers when a part you sell fails and its not customers fault?

Fact remains that engine was 100% well when the tuner touched it all well when it was sent to you....The milage discrepancy from delivery to arrival makes it "exagerated to" consider it all on a trucker joyriding the car. You know this and even if you havent said it, its ovbious you are deflecting blame to the tuner, OP, truck company and engine builder.
For how long you have been doing this, i think is a HUGE error on your part not to record the milage of any vehicle you work on...i thougth that was standard. btw you forgot I. Recomended trucking company to customer we know the legal implication of the OP singing somethign he shouldnt have, but its besides the point. But SFR, you need not to loose sight of the bigger issue here, and that is you need to work out with the customer first....if the customer was a jackass id underrstand, but OP has been pretty fair so far IMO.

 

This statement just proves that you have no idea what you are talking about. FYI, the number of trusted shops that can beef up our auto trans is very small. You should wait until you have your very own $30K to invest in a big build and see if you can find every component you want available from the same vendor and get it all done in 6 months of less.

 

 

Here's the violin ------>



And FYI for go-fast and others... Ernie was doing his own install on the build. He had just reinstalled the trans when he got it back from SFR. When it quickly failed, Ernie got frustrated and didn't feeling like pulling the trans back out after he had just reinstalled it. So he essentially sent the car to Tim and said, "Here. You fix it."

 

i havent got on since yesterday and this thread blew up. i said what i had to say due to the fact that the oil pump was bad. it was just dripping out of the actual body, it was pouring out of the actual body.

first and foremost we are not here to bash any shop. we are just stating the facts that we see here at our shop. wax diaphram controlling the pumping effect of a scavenge pump that pumps hot oil doesnt mix well at all.

secondly the pump had some play into why the car was smoking like crazy. both side turbos and intake is filled with oil due to the scavenge pump failing.

third of all, someone did beat the car pretty hard to the point that on a brand new motor, hurt the motor.

we are not saying the scavenge pump failure did the hurt on the motor, we are saying it is one of the reasons why for the problems he is having. i have yet to see anyone having problems with a mocal pump or a turbowerx pump.

tim,

this is johnny. we are starting to do business with you and we dont want this to screw up our business relationship, me and amber will call you shortly.

ernie,

we will call you later after we find out about what we talked about last night. regardless we will work with you to get everything done in a timely manner.


Johnny Tran

jtranStudios

 

He does sound like Julain.....

No one will think you are bashing if you state what your findings are.....I am sure Tim would not damage your business relationship if you are stating the facts...

 

Ok Maybe I sounded like Julian a little.LOL! I sent Jtran a pm telling him to call it like he sees it, we have nothing to hide

 

idnk....i just wouldn't send my car to cali. for warranty trans work.shipping the trans he would have been back on the road quickly and even with a labor compensation clause,it would have saved everyone involved money and the mess before us.

i'm not suggesting who's right or wrong.mainly because this one is about as wierd as it gets,but based on the series of events the op is boned and sam's rep is tarnished....everyone loses.



"all of this could have been avoided if woody when straight to the police".

 

That may be true, but even if a shop outsources it, they should still be responsible for it. I don't know about 6 mos., but I know I could go to Forged, GTM, Injected, among several others and trust them to take care of everything head to toe. Even if they don't do the work themselves, they should stand behind it.

I think ACI318 made a very reasonable suggestion. Sticking to one shop should be the mantra for FI.

 

I have enough vested in a Greddy twin 350 to think my opinion is legit. If you have the company that is doing your install order a built trans for you, they will be more liable for it in court. If you order it on your own, you cant beat off the finger pointing from one shop to another. If you have your funds straight before you start any of it, there is no reason any shop cant have it done in around six months.

 

here are some pics. i just spoke to tim and come to find out there units are modifed by taking the wax ring diaphram out and replacing it with a rubber diaphram that holds up to the heat.

 

you don't need one shop,you just need the shops involved to be competent and stand behind their work.

when you pick one super shop they are still outsourcing parts and work.if they are like some shops i know they still play the blame game,they just point the finger at the customer or vendor.

you have utopian ideals,sadly in the real world it's not so clean.


EDIT: ever hear the expression "jack of all trades,master of none"?

 

Also very true.

Intense had to outsource my trans build. I chose SGP and got screwed. Now Intense has found a trustworthy trans builder that they have faith in.

But Chris was right about one vendor not necessarily having everything you want and about full build projects taking longer than 6 months. My G is a prime example.

 

No, I'm just a Forged customer - maybe I've been spoiled. GTM or Forged could have blamed me when my auto trans failed the first time. Neither one did. Both Sam and Sharif asked me what happened, symptoms etc. That's it. Sharif called for pick up, transported the car back using his delivery contractor, worked it out with Sam, and got me back 100% with not a nickel more asked of me. That put both shops on my A#1 list. I'd do business with either in a heartbeat.

 

I hear what you're saying. However, the track record on my350z for successful builds involving multiple shops is very poor.

Of course, that goes to the crux of the issue that we don't have enough competent shops in the VQ community that stand behind their work and there are too many VQ "bubble" shops that don't know their *** from a hole in the ground that enjoy legions of followers.

Welcome to the FI community on my350z. A land of sheep and excuses.

 

from what i've seen forged has hands down the best customer service.if i was a customer i wouldn't think twice about using them,but even by your own post sharif wasn't prepared to do everything in house.(you used more than one shop yourself).you also had fp's clout swinging at gtm and likely went a long way to your smooth resoloution.

 

haha well said....

werd tooo...i think what is hasn't been said which is what makes a difference is if its the one shop you have the work done doing the outsourcing, or its all customers decision. IF one shop outsources work but they charge the customer is their call, if the customer goes out to purchase something on his own then its different.
IN Raj case, it seems as sharif outsources the work, so if there was an issue, its Sharif who has to deal with the billing on the repairs with Sam, not Raj with Sam. Had there been a dispute Raj woudl have had to deal with Sharif, regardless of his relationship with Sam.......so the fact that you havent had issues means that you just didnt deal with "bubble"/unreliable shops. I think this higlights the job of the recon unit to call those shops out!

 

your preaching to the choir

 

Alright guys, Tim and I have talked and he is indeed going to send some parts needed to get me back on the road. Tim and SFR are standing behind their reputation as an elite shop who takes care of their customers, regardless of the situation.

I will keep the board posted on this topic as we get it back up and running.

Thanks to everyone who posted in this thread, whether you thought I was wrong or not, I do appreciate everyones involvement.

I have to say I am glad that Tim and I could work this out first as business men, and secondly as friends. Tim and SFR has treated me well, and once again is stepping up to help a fellow VQ'er get back on the road.

Johnny, sounds like a plan. Man that pump looks horrible... and it only has maybe 30 mins on it. I wonder if I can get my money back?

 

So is the whole motor toast?