No more forced induction for me....
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I did drive with the family in tow to get the work i thought was going to be "the best" at gtm, as well as attend my brother in laws wedding in california so it was a dual purpose drive down. I wanted to post this info up when i first got home, i was really pissed, but was honestly afraid of being attacked by sam or george and made to look like the bad guy somehow, and didnt want to upset them in case i needed to get other work done afterwards. Now that i dont own the car anymore i can speak my mind without worrying. I felt i got the bums rush on the work done and charged over 4k for tuning and installing a utec, injectors, an fmu and an air condiioning line. Imagine looking over at your wife with the kids in the back seat, out of gas in the middle of absolutly no where, and saying " yeah that was worth 4k".
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I'm in shock about the customer service you got from GTM. It's even hard to believe what you have even typed out about GTM. Every time I call them, they answer. If I got a problem or issue I want resolved they fix it. Any questions I ask they answer and no matter how many I got they answer.
Dont insinuate that im fabricating this, im not. Im really happy you get you phone calls answered, thats an easy fix isnt it.
But you do bring up a good point. I have seen these threads, but I won't hesitate to bring my car to GTM (I legitimately plan on it for my tune).
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Its been a interesting journey with my 03 g35. I started with the vortech and finished with the turbonetics kit. Knowing what i know now I should have just stayed with the vortech but hey i guess we all think the grass is greener right. I spent way too much money on this car, and the end result was not up to my expectations. I went as far as driving down from Vancouver to California to get GTM to do work on the car, what a disaster that was. Promised the car back in a certain amount of time, didnt happen. Once I got the car back and tuned, ran out of gas on the way home in the middle of nowhere on the freeway with wife and kids, not cool. Apparently gtm didnt correctly get the fuel gauge working after they worked on the car. All the way home the car stunk inside of fuel, the jwt fmu never worked right from the start, good thing i didnt smoke in the car on the way home. Didnt get my turbonetics injectors back from gtm as asked so when i got home i phoned them and the threw them in a box with no packing whatsoever and shipped them back to me with the o rings missing on half of them. I did get a local shop here to repace the jwt fmu for me once I got home, they were promised the would get paid by gtm for doing this, last I talked to the local shop they still were not paid, weak. So nice to finally have this behind me, really not impressed with the service GTM provided but i have put that behind me.
Thanks all for all the support in the past, i have moved on to nagtroc.org in support of my new gtr, im so happy.
Thanks all for all the support in the past, i have moved on to nagtroc.org in support of my new gtr, im so happy.
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From: under the hood
The OP drove down from Vancouver with family in tow to drive the car back? No way on earth would I do that.
i agree completely....what was he thinking?
In this case, the OP has moved on to a factory turbo car. To say that this community turns a blind eye to this because GTM is involved isn't really fair.
it just disgusts me to see someone throw their hands in the air and walk away.especially considering the reason
This thread wasn't about the OP trying to get the help of the community to deal with an issue
i know that's why i got so pissed,people won't put them on blast cause it's useless.
I would hope that we would help anyone in need.
everyone of gtms customers have slipped through your fingers
The fact is that GTM does try to make things right. That's why they have the reputation that they do.
like in the other thread where they offer him a new valvebody?the dudes on the side of the road!if he was not able to take advantage of his factory warranty....then what?(i know...customer abuse,no soup for you!)
i agree completely....what was he thinking?
In this case, the OP has moved on to a factory turbo car. To say that this community turns a blind eye to this because GTM is involved isn't really fair.
it just disgusts me to see someone throw their hands in the air and walk away.especially considering the reason
This thread wasn't about the OP trying to get the help of the community to deal with an issue
i know that's why i got so pissed,people won't put them on blast cause it's useless.
I would hope that we would help anyone in need.
everyone of gtms customers have slipped through your fingers
The fact is that GTM does try to make things right. That's why they have the reputation that they do.
like in the other thread where they offer him a new valvebody?the dudes on the side of the road!if he was not able to take advantage of his factory warranty....then what?(i know...customer abuse,no soup for you!)
no one else points it out.....so i will
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From: vancouver bc canada
Thread Starter
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From: vancouver bc canada
From what I have seen all problems have been resolved... I haven't seen any people complain about gtm ignoring them and not fixing problems. Blowing motors is a different story IMHO. You can have a perfect tune with plenty of power margin and still blow. I've seen some cars run stock block (IE: 06 STi) with 400+whp for months then one random day during a wot run rod blasts a hole through the block. Why? Who knows....
But you do bring up a good point. I have seen these threads, but I won't hesitate to bring my car to GTM (I legitimately plan on it for my tune).
But you do bring up a good point. I have seen these threads, but I won't hesitate to bring my car to GTM (I legitimately plan on it for my tune).
Problems that never should have happened have been resolved by a local shop in vancouver. I never said I was ignored by GTM, just that things, simple things really for such a professional shop, should not have been a problem in the first place.
Last edited by freezeg35; Nov 3, 2009 at 10:06 PM.
well op sorry for the reasons, but i am sure you will be happy with new project. GL
a bunch of fluff posts.....time and again gtm has these negative feedback posts .....and nothing!where are the pitbulls around here?where is the objective policing?i don't care if you spent a wad with gtm,where is the outrage?hands down gtm has had the most negative threads around here (most scrubbed) and they still have no consiquence.
at the same time as this thread there is another and they have a blown tranny with 27k with all work done at their shop.over there it's......did you check your fluid dude?bull$h!t....that's what i say.
now here it's.....oh you got screwed?.....g/l with your gtr.
if any of you had a shred of credibility you would tear gtm a new a-hole.......but no.....just g/l with your gtr and see ya!
hands down gtm has had the most blown engines and customer woes,yet no sticky,no warnings,no nothing.they talk down the other vendors as inferior and "you get what you pay for",but since i've been here they have shown me nothing special to warrant their extravagant pricing.
newcomer shops stop by this platform on their way thru and put gtm's d!ck in the dirt with higher hp numbers and far better reliability,yet the swingers still won't let go of the sack.
let me ask you to ponder one thing before you dismiss my post......of all the shops on here who has cost customers the most money on re-do engines/builds?
the real scammers are smart enough not to be obvious.(re; gtm's warranty that they brag about...until there's a problem,then someone else is the cause... and warranty void!)there is a wolf among you and you just ignore it.
rant over,felt good
wow....[/thread]
.....as a reminder from the site staff: "friendships cloud judgement".
a bunch of fluff posts.....time and again gtm has these negative feedback posts .....and nothing!where are the pitbulls around here?where is the objective policing?i don't care if you spent a wad with gtm,where is the outrage?hands down gtm has had the most negative threads around here (most scrubbed) and they still have no consiquence.
at the same time as this thread there is another and they have a blown tranny with 27k with all work done at their shop.over there it's......did you check your fluid dude?bull$h!t....that's what i say.
now here it's.....oh you got screwed?.....g/l with your gtr.
if any of you had a shred of credibility you would tear gtm a new a-hole.......but no.....just g/l with your gtr and see ya!
hands down gtm has had the most blown engines and customer woes,yet no sticky,no warnings,no nothing.they talk down the other vendors as inferior and "you get what you pay for",but since i've been here they have shown me nothing special to warrant their extravagant pricing.
newcomer shops stop by this platform on their way thru and put gtm's d!ck in the dirt with higher hp numbers and far better reliability,yet the swingers still won't let go of the sack.
let me ask you to ponder one thing before you dismiss my post......of all the shops on here who has cost customers the most money on re-do engines/builds?
the real scammers are smart enough not to be obvious.(re; gtm's warranty that they brag about...until there's a problem,then someone else is the cause... and warranty void!)there is a wolf among you and you just ignore it.
rant over,felt good
Originally Posted by go-fast
no one else points it out.....so i will
wow....[/thread]
.....as a reminder from the site staff: "friendships cloud judgement".
Last edited by IIQuickSilverII; Nov 4, 2009 at 05:20 AM.
First of all let me just start by saying there is no Excuses for for what happened to Mr Reilly Friesen 's G35, running out gas due a faulty installation of the fuel level sender was unacceptable and should have never happened. We know better .
And for the thousand time I do apologize and I take responsibility For what Happened .
Now, let shed some lights on the whole transaction that took place almost one year and half ago and what got us in this position with this repair.
Reilly had set up and appointment to install a uteck ems, fuel system upgrade and a tune, he also asked us to inspect the a/c system and take a look at the turbo install since the the mechanic that install the turbonetics kit on his car had never done this before .
Upon the inspecting of the vehicle there were several issues found and the all were a safety concern, Power st lines rubbing, a/c lines were rubbing against down pipe burning a hall in the lines and casing no a/c, oil return line from the turbo installed too low and touching up pipe.
So we went from a simple fuel system, ems upgrade and a tune with plenty of time to do and QC to a complete overhaul of a turbo install, major ac repair which will require more time do, But Reilly had to leave and drive back a certain day and that was the time frame that we were given in a mater of fact Reilly showed to pick up the car while i was still on the dyno tuning, I specifically stated that this is not the way to do this, we need more time to go over things and i would like to spend more time on the car and do some more road tuning . His exact response was " Will if any tweaking need to be done on the tune , i will call you and you will assist me with the uteck "
I gave Reilly my personal cell phone # just in case he need to call me and get a hold of me after hours .
Sure enough i get phone call from Reilly and once we found out the gas gauge was not reading correctly, he continues driving home .
The next day i provided Reilly a contact name and phone # of a shop in Canada (A dealer of ours ) to go there so they can fix any problem that is related to our work and all expense paid by us, no question asked
the car goes the the shop in Canada,Reilly get taken care of, and we move froward .
I had multiple conversation with Reilly after the repairers were done and some real recent ones and never thought he had something against us witch i don't blame him for feeling that way .
In closing, we are not perfect we are human and we do make mistakes, we do stand behind our work and reputations and there is no limits for how far will go to make things right .
Sam
And for the thousand time I do apologize and I take responsibility For what Happened .
Now, let shed some lights on the whole transaction that took place almost one year and half ago and what got us in this position with this repair.
Reilly had set up and appointment to install a uteck ems, fuel system upgrade and a tune, he also asked us to inspect the a/c system and take a look at the turbo install since the the mechanic that install the turbonetics kit on his car had never done this before .
Upon the inspecting of the vehicle there were several issues found and the all were a safety concern, Power st lines rubbing, a/c lines were rubbing against down pipe burning a hall in the lines and casing no a/c, oil return line from the turbo installed too low and touching up pipe.
So we went from a simple fuel system, ems upgrade and a tune with plenty of time to do and QC to a complete overhaul of a turbo install, major ac repair which will require more time do, But Reilly had to leave and drive back a certain day and that was the time frame that we were given in a mater of fact Reilly showed to pick up the car while i was still on the dyno tuning, I specifically stated that this is not the way to do this, we need more time to go over things and i would like to spend more time on the car and do some more road tuning . His exact response was " Will if any tweaking need to be done on the tune , i will call you and you will assist me with the uteck "
I gave Reilly my personal cell phone # just in case he need to call me and get a hold of me after hours .
Sure enough i get phone call from Reilly and once we found out the gas gauge was not reading correctly, he continues driving home .
The next day i provided Reilly a contact name and phone # of a shop in Canada (A dealer of ours ) to go there so they can fix any problem that is related to our work and all expense paid by us, no question asked
the car goes the the shop in Canada,Reilly get taken care of, and we move froward .
I had multiple conversation with Reilly after the repairers were done and some real recent ones and never thought he had something against us witch i don't blame him for feeling that way .
In closing, we are not perfect we are human and we do make mistakes, we do stand behind our work and reputations and there is no limits for how far will go to make things right .
Sam
Last edited by Sam@GTM; Nov 4, 2009 at 05:54 AM.
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From: vancouver bc canada
First of all let me just start by saying there is no Excuses for for what happened to Mr Reilly Friesen 's G35, running out gas due a faulty installation of the fuel level sender was unacceptable and should have never happened. We know better .
And for the thousand time I do apologize and I take responsibility For what Happened .
Now, let shed some lights on the whole transaction that took place almost one year and half ago and what got us in this position with this repair.
Reilly had set up and appointment to install a uteck ems, fuel system upgrade and a tune, he also asked us to inspect the a/c system and take a look at the turbo install since the the mechanic that install the turbonetics kit on his car had never done this before .
Upon the inspecting of the vehicle there were several issues found and the all were a safety concern, Power st lines rubbing, a/c lines were rubbing against down pipe burning a hall in the lines and casing no a/c, oil return line from the turbo installed too low and touching up pipe.
So we went from a simple fuel system, ems upgrade and a tune with plenty of time to do and QC to a complete overhaul of a turbo install, major ac repair which will require more time do, But Reilly had to leave and drive back a certain day and that was the time frame that we were given in a mater of fact Reilly showed to pick up the car while i was still on the dyno tuning, I specifically stated that this is not the way to do this, we need more time to go over things and i would like to spend more time on the car and do some more road tuning . His exact response was " Will if any tweaking need to be done on the tune , i will call you and you will assist me with the uteck "
I gave Reilly my personal cell phone # just in case he need to call me and get a hold of me after hours .
Sure enough i get phone call from Reilly and once we found out the gas gauge was not reading correctly, he continues driving home .
The next day i provided Reilly a contact name and phone # of a shop in Canada (A dealer of ours ) to go there so they can fix any problem that is related to our work and all expense paid by us, no question asked
the car goes the the shop in Canada,Reilly get taken care of, and we move froward .
I had multiple conversation with Reilly after the repairers were done and some real recent ones and never thought he had something against us witch i don't blame him for feeling that way .
In closing, we are not perfect we are human and we do make mistakes, we do stand behind our work and reputations and there is no limits for how far will go to make things right .
Sam
And for the thousand time I do apologize and I take responsibility For what Happened .
Now, let shed some lights on the whole transaction that took place almost one year and half ago and what got us in this position with this repair.
Reilly had set up and appointment to install a uteck ems, fuel system upgrade and a tune, he also asked us to inspect the a/c system and take a look at the turbo install since the the mechanic that install the turbonetics kit on his car had never done this before .
Upon the inspecting of the vehicle there were several issues found and the all were a safety concern, Power st lines rubbing, a/c lines were rubbing against down pipe burning a hall in the lines and casing no a/c, oil return line from the turbo installed too low and touching up pipe.
So we went from a simple fuel system, ems upgrade and a tune with plenty of time to do and QC to a complete overhaul of a turbo install, major ac repair which will require more time do, But Reilly had to leave and drive back a certain day and that was the time frame that we were given in a mater of fact Reilly showed to pick up the car while i was still on the dyno tuning, I specifically stated that this is not the way to do this, we need more time to go over things and i would like to spend more time on the car and do some more road tuning . His exact response was " Will if any tweaking need to be done on the tune , i will call you and you will assist me with the uteck "
I gave Reilly my personal cell phone # just in case he need to call me and get a hold of me after hours .
Sure enough i get phone call from Reilly and once we found out the gas gauge was not reading correctly, he continues driving home .
The next day i provided Reilly a contact name and phone # of a shop in Canada (A dealer of ours ) to go there so they can fix any problem that is related to our work and all expense paid by us, no question asked
the car goes the the shop in Canada,Reilly get taken care of, and we move froward .
I had multiple conversation with Reilly after the repairers were done and some real recent ones and never thought he had something against us witch i don't blame him for feeling that way .
In closing, we are not perfect we are human and we do make mistakes, we do stand behind our work and reputations and there is no limits for how far will go to make things right .
Sam
Sam the utec tune was ok, Its unfortunate that these problems arose 250 miles outside of california on my way home.
I do not think there needs to be anymore said. The OP said what needed to be said and Sam came back with more details about the situation. I feel the OPs pain about the car but taking it before full work + testing was complete was not the best choice either.
/end thread
/end thread
i dont know... i think its more dont promise a time frame unless your 100% willing to meet it. i hate it when you go in fo rsomething... oh you will have it by monday... just to get you to start the job, and then after your in there, they keep working on other peoples cars and keep pushing you farther and farther back since they already have your money. i believe ALL shops are guilty of this.
DONT PROMISE DATES YOU CANT KEEP!!!! and plz dont tell you did everything to try to actually make that date... i see you working on other peoples cars... and no i dont see you here late at night try to get my car done on time...
DONT PROMISE DATES YOU CANT KEEP!!!! and plz dont tell you did everything to try to actually make that date... i see you working on other peoples cars... and no i dont see you here late at night try to get my car done on time...
This thread is helpful because it illustrates that expectations need to be managed. This really needs to go into the FI for noobs thread. People need to realize that aftermarket FI takes more than money. It takes time and it takes patience to deal with the mishaps. Take a time estimate and double it. Preparation, planning, ordering, install, troubleshooting, tuning, QC. Each of these must be accounted for. If you ask for 20 things to be done, expect a couple things going wrong, either immediately or in the future. There may be a major mishap or multiple little issues. Ask "what if?" before it happens! If you are from out of town, have a plan for how to deal with it.
In all things, prepare for the worst and hope for the best. For aftermarket FI, I would emphasize the former over the latter.
EDIT: Ask yourself where more money is going to be spent in the long run, say 5 yrs, if the G was kept vs. the GTR (stock). Warranty - yes (unless it gets denied like the first poor sap that killed his trans). Service costs? Just another reason that expectations need to be managed. If I bought a GTR and even if I kept it stock, I'd expect to be paying a lot of money per year to keep it running (more than my G). Not sure all GTR owners have the same expectations.
In all things, prepare for the worst and hope for the best. For aftermarket FI, I would emphasize the former over the latter.
EDIT: Ask yourself where more money is going to be spent in the long run, say 5 yrs, if the G was kept vs. the GTR (stock). Warranty - yes (unless it gets denied like the first poor sap that killed his trans). Service costs? Just another reason that expectations need to be managed. If I bought a GTR and even if I kept it stock, I'd expect to be paying a lot of money per year to keep it running (more than my G). Not sure all GTR owners have the same expectations.
Last edited by rcdash; Nov 4, 2009 at 09:09 AM.
