dont worry, darren will be on here in a sec to bash the customer for being irrationally impatient and once again delete all history of this thread.

 

When it comes to waiting for parts from a vendor ask for delivery time.If
they give you date a month or two down the road leave a 50% deposit.
If they exceed the expected due date be prepared to cancel order due to
overdue delivery date.Use credit cards or paypal.Nice guys don't get their
order any sooner.But a nasty,angry,upset customer who speaks up does.
Be prepared to use the forum to express your thoughts and opinion.I know
I pay attention to how the vendor will react.Good vendors will try to resolve
the problem.Bad vendors will have many excuses and will usually use the
if I don't talk to him maybe he will go away tactic .Remember if no one speaks out against unfair vendors we wont know who not to deal with!!!

 

6765 bp kit ftmw!!

 

But so true... Can't even count how many threads calling out shops that sponsor the forum have mysteriously disappeared

 

Shocking how many businesses run away from their problems instead of running to them. Short term thinking.

Hope the OP gets looked after and the shop steps up and owns up. Good luck!

 

I ordered a few little things from Intense a few years back. 1 was back-ordered, and they called me the same day to tell me. The other parts arrived without issue. My experience has always been positive, but I do find it disconcerting that more than a few threads, here and on driver, seem to echo the same sentiments expressed by the OP. I do hope this can come to an amicable ending without any further distress. OP, if you don't here anything in short order I would charge back the cc.....just my .02.

 

I had a one-off kit built and installed in under 6 weeks. 4 months for a production kit is just crazy. Good luck.

 

Since when is this standard practice . If IB wants to protect their revenue stream it should be on them to notify their customers.

How is this up for this long and no response yet?

 

4 months of waiting... sasha, ( BP ) could of probably built you a 1of twin turbo kit i bet.. ... let alone a cross over pipe

 

so there is another side then in terms of what did happen.

- RB.

 

just charge the card back and wipe your hands of it. GReddy > Powerlabs IMO based upon capped power output. The kit is nice for 400ish whpr, but if you want wild (and you will), this kit if not for you.

 

what threads have you been reading

almost like you have seen a thread like this before

 

I guess I had not been following close enough. I remember they were voted the favorite/top Vendor awhile ago.

Before posting this thread I did a search and saw the thread where the OP waited a year to get his money back for an s2k bumper he ordered. His experience is eerily similar to mine with respect to the customer service.

 

The mods can answer this better then I can, but from what they told me they don't want to get involved in sales disputes. They are here to facilitate communication.

 

I ordered a Rare JDM harness cover from them a couple of months back. I got it literally 2 months later. Everytime I called they said its still at the polisher getting made.

 

Quickly followed by SlideFox, RudeG and QuicksilverII to bash you (and then me). LOL. Enjoy the thread while it lasts folks.

 

intense=fail from what ive seen...good luck op...im sure this thread will magically be gone in a day or so

 

I know..... it's just like I've read this thread before....... Ohh wait thats right, I wrote one just like it a couple months ago

you know the one where intense took my money and then lolly gaged and took their sweet time getting me the product all the while having horrible customer service that was down right rude.

the thread where every other person who posted, had a story about how they got screwed by intense, treated rudely, or finally ended up cancelling their order.

And then of course intense came on here and claimed that I was irrate and irrational, and claimed that their customers service people were "nothing but helpful"

jeeze, it's all coming back to me now.

sure every shop makes mistakes, and are bound to have customers that are difficult to please, but how come this shop keeps coming up again and again.

rather than have this thread removed or even closed, the moderators should sticky it for all the world to see. then they just may start caring about their customers satisfaction rather than just taking their money.

 

 

Ouch! OP i hope it works out for you in the end. You payed for a turbo kit and received a never ending novel.