sk26dett

iTrader: (16)

Victory!!! I got a call from the dealer saying Nissan approved the repair and that i was getting a new transmission. Thanks to everyone who helped! So for future reference if denied repairs because of bolt on's do the following:

1. Don't listen to anything the service manager says.
2. Call NNA and file a complaint immediately.
3. Call up a lawyer and have him find out all your legal rights regarding the situation and have him get in contact with the dealer. This gets the GM of the dealership involved. (lawyer was a buddy of mine in this case)
4. Call the dealership everyday to make sure they know you mean business.
5. Don't take their b.s. and stand up to them!

Thanks again everyone.

TreeFiddyZee

iTrader: (19)

Awesome!
my350z.com - 1, the man- 0

crg914

iTrader: (5)

First, there are times when the dealer does NOT get reimbursed for warranty work. The dealership must file the warranty claim/repair with corporate and if it is not legitimate it is denied. Sometimes, corporate will even require the defective part be sent in. This sucks for the dealership, but especially for the tech who does the work, as most dealerships won't pay book time if it's on a denied warranty claim. Luckily, I'm in a place that will work with you in such cases so that you get some compensation.

Second, work should be recommended based on necessity. There is plenty of work out there to make money without being dishonest. I, as a technician, hate it when others try and sell things that aren't needed. It gives us all a bad name. If your service manager is trying to get in your pockets, stop complaining about it and find another dealership, as that is a clear sign of things that you would surely be more upset about if you knew what went on behind closed doors. (I've worked at some not-so-great shops too).

/rant

On topic: Glad the OP is having his problem fixed. Don't know the circumstances, but hope it doesn't qualify as a comeback for the tech, poor guy.

sk26dett

iTrader: (16)

crg914, I'm not trying to say all service managers are bad, but in this case the amounts of lies they told me were insane. If i didn't know anything about cars i would have just listened to their B.S. and walked away without my repairs done. I can't imagine how many people they screw over everyday.

crg914

iTrader: (5)

I understand, I wasn't trying to imply that you were. It just pains me, as a technician, to hear these stories. Plus, as a tech AND an enthusiast, I get to see things from both sides of the looking glass, and that helps me understand why many things are the way they are. I just wanted to spread a little information and possibly correct a little misinformation so others may better understand as well.

Cheers