Dealer denying warranty claim on tranny HELP!!!
#1
Thread Starter
Registered User
iTrader: (16)
Joined: Nov 2006
Posts: 791
Likes: 1
From: G-ville/Pembroke pines, FL
Dealer denying warranty claim on tranny HELP!!!
Okay, so i take my car back to the dealer for the infamous gear grind and drop it off to get checked out as usual. The service guy calls me up a few hours later and tells me that they see that the car has a 6th gear grind, BUT they won't fix it again under warranty because i have a modified intake and exhaust. Mind you i got it replaced 11 months ago at the same dealer with the same parts on the car. I told him the parts have nothing to do with the tranny going bad and that it's a known problem, he tells me it's not a known problem and that the "increase in horsepower" caused the synchro to go bad. At this point i was like BS! He's not listing to anything i say so i dont know what to do now. I've always had trouble getting work done at this dealer and it's by far the worst service I've ever gotten. How can i get him to honor the warranty? Any help is appreciated. Oh yea, also my power train warranty is up, but I'm within the 12 month/12,000k limited warranty. Thanks
#4
Explain it to him this way. Your '03 engine plus an intake and exhaust barely put out 300hp. The Revup engine and the HR engine both put out the same or more than your engine does. They all have the same tranny. If it's good enough for the Revup and HR, then it certainly ought to be good enough for your slightly modified '03 engine.
#5
Originally Posted by sk26dett
Oh yea, also my power train warranty is up, but I'm within the 12 month/12,000k limited warranty. Thanks
#6
Thread Starter
Registered User
iTrader: (16)
Joined: Nov 2006
Posts: 791
Likes: 1
From: G-ville/Pembroke pines, FL
Yea, I've already contacted NNA and am waiting for a call tomorrow from a rep. It's just so frustrating to speak the service manager there, it's like talking to a brick. I've been civil with him but i'm gonna go off if he keeps telling me b.s. that i know isn't true.
I wish the other dealer wasn't 50 miles away
DavesZ#3, good point, i'll make sure to bring that up when i call tomorrow.
thanks, keep it coming!
I wish the other dealer wasn't 50 miles away
DavesZ#3, good point, i'll make sure to bring that up when i call tomorrow.
thanks, keep it coming!
#7
Thread Starter
Registered User
iTrader: (16)
Joined: Nov 2006
Posts: 791
Likes: 1
From: G-ville/Pembroke pines, FL
Originally Posted by davidv
Do not understand. How many miles and months are on the car?
58,731 miles
Power train is up, but i'm within the 12 month/12,000k warranty on all parts and labor. It's been 11 months, and about 10k miles since i got it replaced last time.
Last edited by sk26dett; 02-21-2008 at 07:09 PM.
Trending Topics
#8
Guest
Posts: n/a
Bring a copy of this to him. Basically states that unless they can prove a mod caused the damage they have to fix it under warranty.
http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act
http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act
#9
The work will most likely have to be done by that dealership since the warranty is with them. It sucks because now you have to get people that don't want to see you or deal with you to fix your car. They'll most likely screw up the next replacement as well and you'll be back again. If you can get the other dealership to make the repair you'd be better off; depending on that dealership demeanor...
Good luck!
Good luck!
#10
Originally Posted by sk26dett
Build date: Feb. 16th 2003
58,731 miles
Power train is up, but i'm within the 12 month/12,000k warranty on all parts and labor. It's been 11 months, and about 10k miles since i got it replaced last time.
58,731 miles
Power train is up, but i'm within the 12 month/12,000k warranty on all parts and labor. It's been 11 months, and about 10k miles since i got it replaced last time.
#11
Thread Starter
Registered User
iTrader: (16)
Joined: Nov 2006
Posts: 791
Likes: 1
From: G-ville/Pembroke pines, FL
Originally Posted by dave079
Bring a copy of this to him. Basically states that unless they can prove a mod caused the damage they have to fix it under warranty.
http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act
http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act
I brought that up, and you know what he tells me! He says "We don't have to prove anything, we can deny anything we want". I would honestly grab my keys and run out of there if it wasn't the only dealer near by. My warranty ends soon so time isn't on my side either. I'm calling my lawyer tomorrow to see what i can do.
#14
Guest
Posts: n/a
Originally Posted by sk26dett
I brought that up, and you know what he tells me! He says "We don't have to prove anything, we can deny anything we want". I would honestly grab my keys and run out of there if it wasn't the only dealer near by. My warranty ends soon so time isn't on my side either. I'm calling my lawyer tomorrow to see what i can do.
#15
have that dealer write down why they are denying to honor the warranty. Then you have something that will stand up in court. I would also contact the GM of the dealership, and quit messing with the service writer/manager. Also contact the BBB and file a complaint against them.
#16
Originally Posted by sk26dett
Edit: In-service date: Feb. 16th 2003
58,731 miles
Power train is up, but i'm within the 12 month/12,000k warranty on all parts and labor. It's been 11 months, and about 10k miles since i got it replaced last time.
58,731 miles
Power train is up, but i'm within the 12 month/12,000k warranty on all parts and labor. It's been 11 months, and about 10k miles since i got it replaced last time.
#18
You're in Pembroke Pines? Well I went through the same thing here at Maroone Nissan on Pines blvd. Every single time I have an issue it takes about a week of my harassing them for them to fix my car. I'm getting sick and tired of it. I'm never buying a car from that stealership ever again. It's sad that a handful of dealers give all dealerships a bad name (World Ford always fixed my mustang no questions asked)
#19
Originally Posted by stein
The work will most likely have to be done by that dealership since the warranty is with them. It sucks because now you have to get people that don't want to see you or deal with you to fix your car. They'll most likely screw up the next replacement as well and you'll be back again. If you can get the other dealership to make the repair you'd be better off; depending on that dealership demeanor...
Good luck!
Good luck!
#20
It blows me away that dealerships are such a pain about doing warranty work. It's not like it's coming out of their pocket. They get reimbursed for the work done.
Unfortunately, many service department really aren't. They are just the second sales department. It drives me nuts when I hear them trying to sell something to someone that I know they don't need. "Since you've got nearly 20K miles, we're gonna need to replace that timing belt"...
Integrity would be a nice thing for them to develop. Guess that costs too much.
Unfortunately, many service department really aren't. They are just the second sales department. It drives me nuts when I hear them trying to sell something to someone that I know they don't need. "Since you've got nearly 20K miles, we're gonna need to replace that timing belt"...
Integrity would be a nice thing for them to develop. Guess that costs too much.