I have been bugging him everytime he came in the shop and will continue to do so!

 

Alright guys.. I busted my *** trying to get this meet to lift off.. and now just a few days before the meet I decided I will not be attending it. Due to some complications with Jeff (Owner of Evolution), I decided that it'd be best if I did not show up.

Just so you all know, I don't know who's at fault between Jeff and I, but the situation was that I had ordered lowering springs last week, and today I instant messaged Jeff to ask him the status of the order. He told me he was off today, and that he wasn't sure. I then asked him something amoung the lines of getting a tracking number, just so I can find out through UPS on the ETA date, so I can call a friend and inform them the day it willbe here, and ask if he's free to help me install them.

Thats when our conversation went sour. In my view, I feel as through he flipped out at me, sending me over 10 instant messages in 30 seconds telling me to call the shop, over and over again, to get the tracking number. He said this in what I felt was a very rude and unrespectful manner. I informed him I was reading, and I'll call in a few minutes. Jeff then told me "Call now, he may be busy in a few minutes".. and kept insisting I call this very instant.

After that, he out of the blue offered to refund my money and cancle my order, without me saying anything of that sort. So as it stands now, I'll be buying the springs elsewhere, and getting my refund on the springs.

The way I view this situation is that I was just trying to arrange my schedule, since I have to install my new hood, clean the car, install the springs, and many other things. I just was trying to figure out what days I can do what things, and also inform my buddy to find out if he's free. Jeff insists that I was demanding and threating him to find out when what the tracking numbers were... I don't understand how this came about since when I asked about the tracking number, I was just trying to find out if they were supplied with one. I'm guessing the was a miscommunication in which Jeff thought I was "DEMANDING" (in his words) a tracking number.

Then, he brings up the fact that I said "I'm going to be dissapointed if the springs arn't here in time". Jeff took this as a "threat". I don't understand how that can be taken as a threat.. I was merely stating the fact I was so excited for these springs, and would be really dissapointed if I couldn't show them off.. I don't know why he thought it was a threat?

But anyways, I just don't feel comfortable coming to this meet now that all this has happened, mainly because this meet was created for Jeff (Evolution). Even if I was wrong anywhere, I really feel Jeff was very mean and EXTREMELY disrespectful to me. At one time, it was being so disrespectful to me, I even told him straight out "You're being an ******* to me".. and personally I just can't show up to a meet where the owner of the company hosting it was that rude to me. I was so excited for this meet since I created it, and ordered parts just for this meet, and now this entire plan has crumbled... but I guess there will always be another meet, right?

But for the rest of you, I hope you all have a good time at the meet.

-Ricky

 

PS - If I was at fault anywhere, please let me know. As Jeff said, "want good service, you can be a better customer".

Based on this, since I'm getting extremely horrible service and treatment, I'm guessing I was a horrible customer.. So if I screwed up anywhere, please let me know.. just so I'm not a horrible customer with anyone else. Thanks.

 

 

Ricky, I have been giving the same type of customer service to almost everybody who walk in my store who just want to talk to me or want to make a purchase.

You have my AOL instant message SN. And we make conversation on there from time and time. Its not the way anyone would do a business over. Its a way of chatting, at least you don't make your purchase on the AIM.

You IM'ed me on my SN, and today was my day off. You got me when I just signed on and I told you it was my day off Twice. And you insisted of me getting an UPS ground tracking number for your spring that you ordered last Tuesday night. And at the time of purchase, I told you specifically. I'll call you when these springs arrive and they will take min. of 5 business days to get here. You order last tuesday, our conversation took place at 1:00pm this Tuesday. I'm not at the store and I have no idea of what's going on. I asked you nicely to call the shop and get your tracking number from my partner who is working today. Since this is so important to you to have your schedule arrange with your installer.

And you refused on calling the shop, and me knowing my guys schedule. They are not just sitting on their *** at the shop waiting for you to call them to get you the tracking numbers. Sure they have customers service responsibility. But they are busy and they can't all server you when ever you want at whenever time you demanded.

The point is, I did offer you a refund. Becuase you said to me" Jeff, I would be really disappointed if they are not here. ANd you keep on bugging me about tracking number when I told you to call the store to get it. And you keep on refusing it. We try to be nice and corporate with every customer. And I have appreciate you put this meet together. But I can only do so far, and on my day off. Even on my day off, I have try to take the time to guide you on what you need.

And you said to me" I'm being an ******* to you". To those who know me can vouch for me. I will always go the length to help someone out.

Jeff

 

Hey, that'll give you both time to "bond"!!!

It's all about balance...Kids aren't a prison sentence, you still gotta have a little bit of a life, and after all, it's not just a car, it's a hobby.

Good for you! (Of course, it'll be your wife's turn next!)

 

Jeff.. you're right on some of those things, but wrong on others. First, I did not REFUSE to call the shop. I said I would call, just give me a few minutes to finish reading an artical, which had to do with installing springs. YOU demanded ME to call the shop at that very second. That very instant. Here is the proof:

IMPORTLIFESTYLE (12:44:43 PM): why don't you call him now
IMPORTLIFESTYLE (12:44:49 PM): before everybody go on lunch break
IMPORTLIFESTYLE (12:44:52 PM): cuz you call him
IMPORTLIFESTYLE (12:44:55 PM): then he call Tein
IMPORTLIFESTYLE (12:45:00 PM): then tein transfer him to shipping dept
IMPORTLIFESTYLE (12:45:05 PM): than they gie the trackign numbers
IMPORTLIFESTYLE (12:45:08 PM): then he call you
IMPORTLIFESTYLE (12:45:10 PM): call him now
IMPORTLIFESTYLE (12:45:17 PM): before everybody go on lunch break
IMPORTLIFESTYLE (12:45:21 PM): then there's no one to help you out.

Now, the words you used seem very nice, but I got the feeling you were being very rude and hostile in the type of tone you would have said that in.

Second.

You are capable of being a very nice sales man.. there is no doubt on that, but it seems you are much nicer to the people who have tons of money and just want to throw it away. I have bought from you twice. The first time, you asked me to BUY THE PRODUCT BACK, since you had a customer who wanted those centercaps - and you gave him higher priority since he bought the rims from you. I understand how he'd want the centercaps, but when you sell them already, to ask for them back is very rude.. but I did not mention it, or even hang on it.

Today, you once again offered to cancle my order, without my saying a single word. I wasn't going to cancle my order with you.. but since you offered it, the fact you had the nerve to tell a customer you'll cancle their order, is very rude in my opinion. Maybe I'm different, and think that customer service should be very polite, but cancling my order - I felt was VERY disrespectful.

I'm not going to hang over this, or even argue over this anymore. Even if I was wrong, you're the business owner, it's your job to maintain your cool and be respectful to them. I'm sorry asking you for a tracking number was so out of line Jeff. Since I'm such a hard to deal with customer, don't worry, I won't be coming back.

 

 

That's because I gave you a set that was sitting in the counter that was already pre sold. And I still gave it back to you right? How come you didn't bother to mention that part. I gave it back to you 5 secs. later. Am I correct? I don't want to make a mistake by selling another customers product. You are making a big deal out of being important and not important. You came in, you got what you need. And you are bitter about it. WHY?

 

BURY THE HATCHET ALREADY!

Come on, nobody wants to be bothered on their day off, and I'm surprised that he even GAVE you his AIM SN in the first place. God knows I woudlnt' give mine out to anybody at my work so they could ***** at me when I'm at home relaxing.

I didn't hear the whole conversation, but I'm sure Jeff is thankful to you for setting this all up, just as I'm sure this was just a misunderstanding. It would be a terrible shame for you to go through all of this trouble and then not show up. I know I want to see your car, and I'm sure I'm not the only one.

 

Sorry to hear about the disagreement guys. Ricky, I was really hoping to meet you and see your car, especially with your long list of mods....This is going to be a learning event for me, as well as a socializing one.


It's amazing how much "effective communication" is really based on tone and body language (I think the experts say it's in the range of 97%). The big short-fall of instant messaging clients is that with the exception of the emoticons (which are a joke), there is no effective way to convey emotion, or probably in this case, a lack thereof. I personally will end an IM or other type-based conversation and pick up a phone when I think my words might carry the wrong tone, because inevitably what I'm trying to say gets interpreted by the reader to have the wrong "message behind the message".

As a neutral party, let me say that I sincerely hope you guys can work things out, if not before Saturday, then at some point that allows us all to get together and share the beast we call...Z.

Later

 

You know how many people have bad dealings with vendors and they only WISH they can get their money back. If we feel like we have an unsatisfied customers. I have no problem looking into it and refund their money. You are so un happy with me because I wouldn't go out of my way to get you your tracking number on my day off. Even I told you to call the shop and they are really busy. CALL now, and you said to me I'll call later. That is rude, these guys are all full time guys. They have a lot more things to do. And so do I. I can only take your complaining so much, and if I can't help you. Sorry, but you can have your full money back and find your perferct service somewhere else. A customer would expect a good customer service. We on the other hand also expect customers who be understanding and copperative or be thankful. And if we can't appreciate one another. That's why I offer you the refund. I didn't demand to cancle your order. I offered you my full refund. And hope you can have a happy business transaction somewhere else.

Jeff - Evolution

 

Trust me, I'm dissapointed myself.. but the fact is this isn't the first time I've felt mistreated by Jeff.. This has happened before, and we worked it out. This time it just got too big.

I really was looking foward to seeing everyone elses car, especially since there is going to be a Greddy Z, Vortech Z, and Procharged Z, it'll be awesome to see how they all compared.. but it's sad this situation had to happen. Real bummer.. but I honestly don't think I could be at a meet which Jeff is hosting.. If this was a first time thing, I could get over it.. but it's not.

 

Thank you, I'm glad you understand where I was coming from. Even after all of this is said and done. I offered Ricky to call me at my home to discuss this. And to help him on what he need. He rejected my offer. I have gone out of my way in so many ways to help him. But the demands and complains don't stop.

 

"You are so un happy with me because I wouldn't go out of my way to get you your tracking number on my day off "

I'm not going to argue with you anymore Jeff, this is getting pointless, but I would never ask you to get me the tracking number on your day off. I just simply asking if companies even provide with tracking numbers. The reason I was asking this was because when I did call the shop, I wouldn't want Steve to go through all the hassel of finding the tracking number by making calls to Tein for me. I was asking this because if you were provided with it, it wouldn't have been hassel for Steve.

 

This is Steve from Evolution. I'm Jeff's partner and I am here at the shop. I have briefly talked to Jeff on the phone regarding this situtation and I have say what a small problem turned out to be such complex statements from both parties and taken unto the net.
After reading what you have copy and pasted from previous AIM conversion, I really didn't see any problems. He is off today hense he is not working and shouldn't even respond to anyone regarding the business. That is why I'm here answering all the questions. He ask you to call me is because our phone is usually very busy and at that point since I am also online chatting with him, he knew the line was open. That is why he told you to call.
Tracking # is not a simple type and go deal. I have to call Tein and wait and hold on the phone for god knows how long and have them track a specific order that was placed a week ago. Even if I got the tracking #, I cannot give it to you. The shipment is coming to our shop, not to your home. It is our business tracking # from Tein to us which is confidential. If I ship something from the shop to your home, then I can give you the tracking #.
I'm sorry this have to be taken the way it is now and I'm still trying to reach Tein to some status on the order since they are out at lunch ( Westcoast time is 12:00PM right now).

 

Blech, internet drama.

Ricky, I'll keep you updated as to whether I can install them for you...

 

Yeah, I'm sorry Steve. The second Jeff told me he was off, I had no intention of bugging him about anything business related. Infact, I didn't want you going through all the hassel of calling and being on hold, so I just thought asking Jeff if your provided with a tracking number would save a lot of hassel for you.

It's sad how I thought I was trying to save someone else hassel has ended up in such an ugly situation as this.

Jeff and Steve, I'm sorry for all this hassel and tension this has brought... but at the same time, Jeff you have been very dispectful to me. You make it seem I was demanding you, threatening you.. when infact I wasn't at all. You said things such as.. "this is not Kmart. you don't demand service"... and really feel I wasn't demanding a single thing.

In any case, whats done is done. I'm sorry for any mistakes I had in this situation.

 

Thanks John.. I know you were busy this week, but on the bright side, now my order is cancelled so we don't have to worry about installing them. I'll re-order next week sometime and we'll try to figure something out.

 

Ricky, you got PM'ed.