I am so sick and tired of Capitol Nissan
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Joined: Sep 2002
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From: San Jose, CA
I am so sick and tired of Capitol Nissan
Is there any other dealership near south San Jose that will actually do a good job on a service?
Every time I go to that place, I come back unhappy. This time, I made an appointment to drop my car off at 10:30am. After 15 minutes of waiting (with no other cars there), I get seated in a service advisors office. He then goes and wanders around for 10 minutes before coming back to help me. He then tells me that I need to do a coolant flush for my car, which I KNOW I did 6000 miles or so ago. He tells me that I'm wrong, but I insist that I don't want it anyway. I come home to check my old paperwork, and lo and behold...a coolant flush was performed 2 services ago.
Everytime I go there I feel cheated and lied to, like they're trying to take advantage of me. I need to find a new dealership. Help.
Every time I go to that place, I come back unhappy. This time, I made an appointment to drop my car off at 10:30am. After 15 minutes of waiting (with no other cars there), I get seated in a service advisors office. He then goes and wanders around for 10 minutes before coming back to help me. He then tells me that I need to do a coolant flush for my car, which I KNOW I did 6000 miles or so ago. He tells me that I'm wrong, but I insist that I don't want it anyway. I come home to check my old paperwork, and lo and behold...a coolant flush was performed 2 services ago.
Everytime I go there I feel cheated and lied to, like they're trying to take advantage of me. I need to find a new dealership. Help.
Joined: Mar 2006
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From: Project Hollywood...PUAs UNITE
Originally Posted by fr0ng
Is there any other dealership near south San Jose that will actually do a good job on a service?
Every time I go to that place, I come back unhappy. This time, I made an appointment to drop my car off at 10:30am. After 15 minutes of waiting (with no other cars there), I get seated in a service advisors office. He then goes and wanders around for 10 minutes before coming back to help me. He then tells me that I need to do a coolant flush for my car, which I KNOW I did 6000 miles or so ago. He tells me that I'm wrong, but I insist that I don't want it anyway. I come home to check my old paperwork, and lo and behold...a coolant flush was performed 2 services ago.
Everytime I go there I feel cheated and lied to, like they're trying to take advantage of me. I need to find a new dealership. Help.
Every time I go to that place, I come back unhappy. This time, I made an appointment to drop my car off at 10:30am. After 15 minutes of waiting (with no other cars there), I get seated in a service advisors office. He then goes and wanders around for 10 minutes before coming back to help me. He then tells me that I need to do a coolant flush for my car, which I KNOW I did 6000 miles or so ago. He tells me that I'm wrong, but I insist that I don't want it anyway. I come home to check my old paperwork, and lo and behold...a coolant flush was performed 2 services ago.
Everytime I go there I feel cheated and lied to, like they're trying to take advantage of me. I need to find a new dealership. Help.
yeah, i don't even go there for my oil changes anymore....and i have the extended warranty...and it's where i bought the car too...
falore nissan on el camino is probably the most mod friendly and has been recommended by a few guys. too bad we norcal guys don't have a west covina or performance nissan up here....
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From: California
I always go to stevens creek nissan. I think there owned by the same people as Capitol but I've always had great luck with them. I had the easiest car buying experience ever there. The people are nice and they just finished building their fancy new dealership.
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Joined: Sep 2002
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From: San Jose, CA
Wow, this place is a JOKE. I just got my car back from them, and I had asked them to reset the 'service needed' alert on my navigation unit, since they had forgotten to do it the last time I took it in..and THEY DIDN'T DO IT AGAIN..
On my printout sheet, it also said that I only have 4/32 and 5/32 tread remaining on my tires, and that I'd need to buy new tires "in the near future." I don't understand how that is possible, considering the fact that I just spent $1,200 on new tires less than 3 weeks ago.
I am never going back, but I will be calling someone who's higher up than the service manager to complain. I have NEVER had a good experience with these idiots.
On my printout sheet, it also said that I only have 4/32 and 5/32 tread remaining on my tires, and that I'd need to buy new tires "in the near future." I don't understand how that is possible, considering the fact that I just spent $1,200 on new tires less than 3 weeks ago.
I am never going back, but I will be calling someone who's higher up than the service manager to complain. I have NEVER had a good experience with these idiots.
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From: Yokota Air Base Fussa Tokyo JP
Originally Posted by Kevins350z
what about superior nissan?
Last edited by SHICHIROU; Oct 16, 2007 at 08:20 PM.
Your experience is normal for them.
Capitol Nissan is on my way home from work in the most convenient location and I will NEVER go there again. I have never had a good experience there. Not even when trying to buy something as simple as a Nismo hat.
Chris
Capitol Nissan is on my way home from work in the most convenient location and I will NEVER go there again. I have never had a good experience there. Not even when trying to buy something as simple as a Nismo hat.
Chris
Originally Posted by Kevins350z
what about superior nissan?
For me Dublin Nissan has been a real headache the two times I've gone there for service. Overcharged one time. Charge me for work not done on another. So now, I drive a little to get to Fremont for my service.
Originally Posted by HyperSprite
Your experience is normal for them.
Capitol Nissan is on my way home from work in the most convenient location and I will NEVER go there again. I have never had a good experience there. Not even when trying to buy something as simple as a Nismo hat.
Chris
Capitol Nissan is on my way home from work in the most convenient location and I will NEVER go there again. I have never had a good experience there. Not even when trying to buy something as simple as a Nismo hat.
Chris
